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Reviewed 16 April 2022

This hotel is a tragedy, its a really nice hotel in a unique location who simply doesn't care what its customers think! Quite disgraceful.

We stayed here and the room was very nice and location idyllic, we had a very nice dinner BUT we had a terrible breakfast, poorly cooked and simply not at all nice. (This can happen anywhere) but our issue was that we actually took the time to complain to the hotel and stated our grievances.

Their Reply "our team has decided not to issue a refund for your breakfast – but we do hear you".... GREAT SERVICE!

I would simply avoid this place on this feedback alone! Shame.

Room tip: All rooms have amazing views
Date of stay: March 2022
    • Value
    • Cleanliness
    • Service
Thank R2543ZLmartinb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 April 2021 via mobile

My wife and I recently enjoyed a 4 day stay at the brand new Headwaters lodge at Eagle Ranch. While a bit unsure as to what to expect as the resort is literally brand new so has no reviews to check, we were pleasantly surprised at the quality of the rooms, panoramic views from the balcony and convenience of the location.

The bed, linens, pillows and duvet were clearly high end and provided a great sleep. The room decor was very well done, providing good space and a well designed bathroom with rainfall shower. Nice touch on the heated bathroom floor tiles and luxury bathroom amenities!

We didn’t do any golfing during this trip as the unexpected snowfall hindered those plans, but the Eagle Ranch course is top notch and we could see the first tee from our room, so very convenient.

Alanna was very helpful, and ensured we had all we needed for our stay.

We will definitely return to the resort during future trips to the Columbia Valley.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank NSaanich
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.