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“Amazing campground!”

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Kimberley Riverside Campground
Reviewed 5 August 2017 via mobile

We called an hour before arriving and through the campsite was full, they have non-reservable non-serviced sites for tenting and campers. We got a site immediately for $30 per night and stayed for 3 nights. We were beside the St. Mary river which was gorgeous and sounded amazing. Crystal at the office was incredible and helped us get around the area and assisted with anything we needed.

Privacy was non-existent in the sites we were in but we were able to set up our site so we weren't staring at our neighbors. Pool is very small and shallow but great for kids. Bathrooms/showers and outhouses are very clean and kept up. Tons of lakes around the area to visit. Mini golf was beautiful and fun, challenging enough. Great stay, would stay again!

Stayed: August 2017, travelled as a couple
Thank Danielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 10 of 66 reviews

Reviewed 29 July 2017 via mobile

We had reservations for this campground this weekend but are experiencing a fire in our community. I have just got off the phone with the Riverside Campground and was told they couldn't reimburse us for this weekend. The management said and I quote " I can't help nature"
Seriously...where is your human compassion? We have stayed 3 different times with this campground and will NEVER be back.
You make me shake my head at some of the human race out there.

Stayed: July 2017, travelled with family
Thank Shauna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KimberleyCampground, Manager at Kimberley Riverside Campground, responded to this reviewResponded 2 August 2017

Dear Shauna R,

Thank you for taking the time to leave this review as it had brought this matter to my attention. I am the only manager here at the Riverside Campground and know that this was not brought to my attention by my staff. I absolutely would have refunded you, especially as it is something completely beyond your control. It was not a case of a conflict in schedule, you forgot about your booking or you simply couldn't come... it was a case of being on an evacuation alert and the last thing you should ever experience during this time is a lack of compassion.

I will be sitting down with the staff member in question as this was completely unacceptable and I will be ensuring this does not happen, ever again.

Although you have specified you have no plans to return, I do hope the gift certificate and refund will help you consider staying with us again. We value every single customer that walks through our door and I hope we renew your faith in us if you give us the chance.

Thank you again for your review and please do reconsider us as we would love to give you great customer service, just like the last 3 times you have stayed with us.

Kindest Regards,
Leanna Winter
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2017

We stayed here for an overnight stay in the unserviced tent sites at the bottom of the facility. We felt very safe, everyone was friendly, the pit toilets and plumbed facilities were all very clean and well maintained. The front counter staff were helpful, professional and welcoming. The quiet hours (starting at 11 pm) were observed so we slept soundly.

  • Stayed: July 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Delly L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017

You really cannot find a better campground to stay at in the Kimberley - Cranbrook area. The staff are amazing, helpful and friendly. A word to the wise - you need to book early. We book a year in advance to get the site for the week we want. The showers and bathrooms are very clean and well cared for. The campground is great for families - lots of hiking/biking trails if you like to do that and an amazing mini-golf course. (no windmills and clown's mouths to putt through - a true "mini" course with water, sand traps, rough and out of bounds. Very fun to play. We have made this our home away from home for the past five years and have reserved our spot again for next year.

Stayed: July 2017, travelled with family
Thank Daryl V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2017

We have stayed here 3 times now. Sites are large and fairly private with mature evergreen trees. Wifi hotspot available in shower building - not much range. Would be nice if this was beefed up as it would be nice to stream Netflix at night or on rainy days. Our site was close to the building but wifi was weak and I had no cell coverage so couldn't use my personal hotspot.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Service
1  Thank Larry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kimberley Riverside Campground

Address: St Mary Lake Rd | Site 500, Kimberley, British Columbia V1A 3B9, Canada
Phone Number:
Region: Canada > British Columbia > Kootenay Rockies > Kimberley
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Swimming Pool
Hotel Style:
Ranked #2 of 10 Speciality Lodging in Kimberley
Price Range: $22 - $33 (Based on Average Rates for a Standard Room)
Number of rooms: 140
Official Description (provided by the hotel):
Nestled in the pristine St. Mary River Valley, the Kimberley Riverside Campground offers incredible scenery and endless opportunities for all to enjoy! Check out our heated outdoor pool, 18 hole mini-golf course, playground, disc golf course, day use recreation area, and our many other amenities! Sites available as 15/30/50 amp electrical, water and sewer. Wifi Internet at free hot spot locations, payphone, laundromat, convenience store, rock-climbing wall, hiking and biking trails and sani-dump. We are big-rig friendly and our sites are available as back-in, pull through, River View, Non Service and/or tenting options are all available! ... more   less 

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