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Reviewed 13 November 2022 via mobile

The property itself is gorgeous — very regal and well-manicured externally. Internally, it’s easy to tell they’re still struggling from the effects of COVID.

The bar/restaurant requires reservations if you want any chance at a seat (something no one tells you).

The rooms are a bit worn and are overdue for an update (pretty sure my iPad was about the size of the TV).

Temperature control was always an issue, whether in-room or using the conference areas.

And the service, while very courteous and professional, was slow.

Probably deserved a 3/5, but given how remote it is and how difficult staffing is these days, a 4/5 is fair.

Date of stay: September 2022
Trip type: Travelled on business
Thank DLo306
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, responded to this reviewResponded 13 November 2022

We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our beautiful property impressed you and that you appreciated our hard-working staff. However, we apologize for any issues with the onsite dining and for any disappointment with the appearance of the rooms. Please also accept our apologies for any difficulty with controlling the temperature. We'll keep your comments in mind for our planned renovations, and we hope you'll consider staying with us again should you be back in the area.

Sincerely,
Nicolas Messian
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2022

The apperance of the property is quite impressive! Also the dining and bar rooms are really luxurious.
The rooms and hallways are a little out-dated. The bed was very comfy. Very nice staff! Also the ghost-tour at night was a lot of fun!

BUT - the bathroom in my rooms was BEYOND small! The door opened just 2 centimeters away from the toilet. WAY TOO SMALL!
Also our room was right above the kitchen - the smell was really bad. It felt like we were standing right next to the fryer! Really bad!

Date of stay: September 2022
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank HenniTravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, responded to this reviewResponded 3 November 2022

While we're thrilled to know that our friendly team members and comfortable accommodations impressed you, we apologize for any disappointment in the size of our bathrooms. We'll be sure to keep your comments in mind for the future. Despite this, we hope you'll consider coming back to stay with us again later down the road.

Sincerely,
Nicolas Messian
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2022

We stayed at the Algonquin Resort for 3 nights October 5, 2022 to October 8, 2022. The service at the hotel has become less than it used to be. We stay at thew hotel when ever we are near St. Andrews, NB. It was impossible to get our room cleaned after the first night even after calling 3 times. Finally we asked for just towels which took forever to get. The next day the same happened and finally the final day of our stay, after complaining, our room was cleaned.

The menu at the restaurant is very limited especially at dinner. The dinning room manager was not helpful.

Very disappointing stay this time!

Date of stay: October 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank marymG9821YU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, responded to this reviewResponded 27 October 2022

Dear Mr. or Mrs. Mary,
We're sorry to hear that the service received this time around failed to meet your expectations. This is never our intention, and we'll be sure to discuss your comments internally. Thank you, and we hope you'll consider giving us another chance soon.

Sincerely,
Nicolas Messian
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2022

The Algonquin is a good hotel with an amazing building, it’s structure and history. The building built in earlier 1900, must be designed by best of the civil engineers and architect. The design of building and construction quality is world class.

But the sad part is the current management lacks the passion, skills required to give same amount grandness & luxury feel given by the building. The hotel do not have basic amenities like microwave in its hotel rooms. The girls in the reception serving room orders. This is not expected when each customer paying premium price for their stay.

To summarize, you can visit Algonquin to see it’s marvelous architecture & beauty. But don’t expect same amount of marvelousness in its service.

Date of stay: October 2022
    • Value
    • Location
    • Service
Thank Dill G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, responded to this reviewResponded 10 October 2022

We appreciate your feedback and know that it is suggestions like yours that allow up to improve our guest's experience. While we are happy to know that our historic property, which has welcomed guests for over a century, was a positive aspect of your stay, we regret that you may have experienced a lapse in service. We will be sure to review our high standards with our team to ensure every guest is welcomed with the industry-leading hospitality that we are known for. Should you return to St. Andrews, we hope to have another opportunity to host you for an even better experience that we know we are capable of.

Sincerely,
Nicolas Messian
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2022 via mobile

The once grand Algonquin Hotel was a big disappointment. The worn out floors and carpets suggest a major reno is in order. Not sure how they managed for 2022 the four diamond CAA award with the staff shortages and no a la carte breakfast because of chef shortages in the kitchen which also explains the limited dinner menu. The $25 breakfast buffet was lukewarm and we were given ice cold plates. St Andrews by the sea is a lovely spot to visit but I wouldn’t recommend staying at the Algonquin.
Fraser & Kate
Toronto

Date of stay: October 2022
Trip type: Travelled as a couple
Thank W2534SOcarols
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General Manager, General Manager at The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection, responded to this reviewResponded 6 October 2022

Dear Ms. Carol,
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concerns about the condition of the property. Renovations are planned for the next year or two. In addition, we apologize for any disappointment with the onsite dining. We appreciate your patience, and we hope you'll consider staying with us again should you be back in the area.

Sincerely,
Nicolas Messian
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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