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“Nice hotel but don't eat there”

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Le St-Christophe - Hotel & Spa
Ranked #1 of 8 Hotels in Granby
Reviewed 14 August 2015

The hotel was lovely. We had a room at the rear overlooking the lake and fountain. The atmosphere was great. Our mistake was to order from the hotel restaurant. While the menu for dinner sounded amazing, the product was one of the worst meals we ever had at a hotel. Now, for me to say that is quite something as we do a lot of travel.
We ordered an assortment of tapis items as they all sounded great. Unfortunately, every one was either completely overcooked or just tasted completely off. We noted this to the desk clerk that night and again the next morning, and at check-out. Nothing was done except to say "too bad, that's unfortunate". We returned some of the tapis dishes almost untouched they were so bad.

This is sad for such a lovely hotel. Otherwise, we would have given it a much higher rating.

Room Tip: Best views are at the back facing the lake. You will have to pay a premium for those but well worth...
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  • Stayed: July 2015, travelled with family
    • Value
    • Sleep Quality
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1  Thank 11Claude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this reviewResponded 21 August 2015

Thank you very much for your comments.
I am sorry that our meal was not to your expectation, we usually get good feedback for our food, I wish this incident wont make you not to come back.
I know we can do better, and i hope we will have the chance to show you next time.

Kind regards,

M.Massé

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47 - 51 of 404 reviews

Reviewed 11 August 2015

I recently hosted my parents’ 50th Wedding Anniversary at this hotel and I have nothing but positive comments to make! Firstly, the event coordinator M. Masse was easy to contact and very accommodating. Gina, who helped finalize the details was reassuring and very friendly. Upon our arrival, we were greeted by our servers who were first-rate. The food was delicious and everything went smoothly. I highly recommend this hotel for any family or business function. Thank you to the staff!

  • Stayed: August 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Karen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this reviewResponded 11 August 2015

Thank you very much Karen for this great review!
Im so happy that your family enjoyed their meal.
Gina is joining me to say thanks again for this wonderful comment.

Hope to see you again,

M.Masse

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Reviewed 9 August 2015

My husband and I along with our 2 little ones just stayed here on a visit to Granby Zoo. The hotel was beautiful, reminded me of the Fairmont Chateau style. It was super clean and wonderfully classic. The furniture was older and solid. Even the pull out sofa was quite sturdy.

We had dinner and breakfast at the hotel restaurant. Food was delicious both times. Loved the jazz music playing in the restaurant.

We will definitely be back as we enjoyed our stay very much. I would without hesitation recommend this beautiful hotel!

  • Stayed: August 2015, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Divette15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this reviewResponded 11 August 2015

Thank you Divette!
As the customer service director, I read all the note that customer leave to us, to help us and to encourage us, and I will never be grateful enough to all those one that take the time to write good review regardind our establishment.

It is really appreicate!
We will be glad to welcome you again!

M.Masse

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Reviewed 5 August 2015 via mobile

We stayed 1 night while visiting Granby, hotel was very nice, food was excellent!! Actually very impressed with all the different types of tapas and wine selection. Excellent place to relax and enjoy a few days. Management was very accommodating and welcoming.

Stayed: August 2015
Thank PhilipS32
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HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this reviewResponded 5 August 2015

Thank you Phillips for those nice words!
Like you say we got planty of wine selection and a big variety of plates. We want to satisfy all the type of customer!

We wish to give you a similar experience next time :)

Have a wonderful time!

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Reviewed 5 August 2015

I had a great time in Grandby zoo. The hotel is in excellent condition. All staff are very accommodating except one receptionist name Laura from the front desk that unfortunately speaks both French and English but gives very inconsistent information. She is rude and stubborn. She has very poor customer service and poor customer relations doesn't validate your opinions, or listens to your voice and does not solve any issues.

Room Tip: lake view.
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  • Stayed: August 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Sherly70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStChristophe, Guest Relations Manager at Le St-Christophe - Hotel & Spa, responded to this reviewResponded 5 August 2015

Thank you very much for your comment.
We will have a talk with Laura to make sure this situation doesnt happen again.
I'm glad that the rest of your stay was worth it.

I hope we will give a better experience next time :)

Have a nice day,

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Additional Information about Le St-Christophe - Hotel & Spa

Address: 255 Denison East, Granby, Quebec J2H 2R4, Canada
Region: Canada > Quebec > Granby
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 8 Hotels in Granby
Price Range: $147 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Le St-Christophe - Hotel & Spa 3*
Number of rooms: 50
Official Description (provided by the hotel):
Located in a magnificent setting on the shores of a lake in the Eastern Townships, The St-Christophe Hotel-boutique & Spa will fulfill all your dreams with its geographic situation and its castle looks. The hotel is just a few minutes from Bromont and the Granby Zoo! It's a short walk from the town center with its boutiques, restaurants and theater. For outdoor enthusiasts, the hotel offers direct access to the scenic Green Route pedestrian and bike trail along the banks of the lake and through the National Yamaska Park, the Interpretation Centre of the nature of Lake Boivin, and through small villages and picturesque sites of the Eastern Townships. In addition, the hotel is close to the Wine Route, Ski centers, golf courses and offers attractive packages for all these activities. ... more   less 
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Also Known As:
Le St-Christophe Hotel Granby
Le St-Christophe - Hotel And Spa

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