I usually don't write reviews. But after staying at Duvernay for a week, I really want people to know what they are getting into.
We arrived on a Wednesday. This place was more like an apartment building rather than a hotel. There was NO STAFF, no front desk on site, so we had to get the key from another hotel called Victoria.
We got into the room. The room does look clean. We were happy with it until we ran into our first problem: the TV in the bedroom was not working. We called Victoria hotel, but they said there was nothing they could do. It certainly doesn't feel right, but we let it slide since we could live without the TV.
Then I washed my hair and realized that there was no hair dryer. Good thing that the weather was hot enough to dry my hair really quickly.
The next day, we made some breakfast in the kitchen. We left the ventilation fan on the entire day but somehow our room still smelled like burned egg. I opened the cabinet above the vent and realized that the vent DOES NOT connect to anything. It doesn't have a pipe that brings all the air out. Instead it's just blowing the air from one side to another side. So in the end we had to open all our windows and front door to clear the air.
Then the weekend. To our horror, we found out that there was a night club across our room. And it was blasting music the ENTIRE NIGHT. By Sunday I couldn't take it anymore. I went to Vicoria hotel asking to switch room, but again they told me there was nothing they could do because they do not have access to Duvernay's system.
I endured the noise and finally made it to Monday, when I had to work remotely. I woke up, turned on my laptop, and found out that the WIFI IS NOT WORKING. Again I called Victoria hotel. They told me that they could send an email to the general manager (who is not on site) but asides from that there was nothing they could do. I asked if there was any number I could call, but they told me no. In the end I was working from the cafe in Victoria hotel.
By this time, we also ran out of toilet paper and shower gel. We planned to stay at this place for a week. When we first got here, we saw that there was one set of shower kit and 2 rolls of toilet paper, but we thought the cleaning staff would provide us more later.
WRONG! We had to walk all the way to Victoria hotel again to ask for more supplies.
I couldn't take it anymore. I wanted to check out immediately and find a legit hotel in Ottawa. I talked to Vicotria hotel but they wouldn't give any refund, despite the fact that Expedia also called them telling that there would be no cost for them.
Also I forgot to mention that this area was absolutely dead at night...except that night club of course. There was not grocery store around, only a few depanneur. During weekend it was literally a ghost town. The only good thing about it was that it was close to the bus stop for bus #8, which brings you all the way to downtown Ottawa.
In the end, I managed to stay.
But do yourself a favor: choose a better hotel in downtown Ottawa, even thought it can be more expensive. Especially with the time and price you pay for commuting to downtown Ottawa, overall it's worth it to stay there.
You do not want to go through all the trouble I went. The price was not worth it.
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