On New Year's Eve we stopped in to order a quick Family Meal special. We were told our order would take half an hour. We returned in half an hour and were told that our order wasn't ready and moreover we would have to wait an additional 30 minutes since the restaurant was very busy? Wait, what??!! If they had told us when we made the order we would have been fine but here's the rub: There was no apology. It was essentially "You will just have to wait" type of response.
When we got the pizza it wasn't special. The family meal was for two 3-topping pizzas and we ordered a plain + a 2-topping pizza and we weren't even offered extra cheese or whatever. Given that the green pepper and mushroom 2-topping pizza hardly had any cheese on it, we felt doubly ripped off. We're not the types of people that make it a habit to complain, but this was beyond crappy service.
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