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Reviewed 11 January 2017 via mobile

Amazing place! Food was excellent! We really enjoyed the spa and sauna as well! Very confortable rooms and really quiet place. I would go back anytime! Perfect for spending time with friends and family!

Date of stay: January 2017
Trip type: Travelled with friends
Thank Andreannefitness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IPiquet1811, Responsable des relations clients at Manoir Saint-Sauveur, responded to this reviewResponded 11 January 2017

Madam,
thank you for choosing the Manoir Saint-Sauveur and giving us the perfect score. We look forward to welcoming you soon to enjoy again our spa and sauna facilities.
Best regards from Saint-Sauveur
Isabelle Piquet
Director of Operations
Loding/Sales/Marketing

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Reviewed 10 January 2017

We returned here recently for a post-Christmas getaway. As it was the first time around the hotel is immaculately clean, has a gorgeous layout and possesses some of the friendliest staff I've had the pleasure of encountering in my travels. Great service and so very accommodating.
The problem with this stay, and it's a big one, was the sleep quality. Friday night was fine, as was Sunday but Saturday the hotel hosted multiple parties and therein lies the issue. The noise levels in the main lounge and lobby were near intolerable, you literally could not communicate without shouting. The music was incredibly loud and at times punctuated by an MC that was even louder on the microphone, ear splitting really. Some other guests asked for the doors to the banquet hall to be closed to minimize the noise, a request that was ignored. At this time, several guests in the lounge area were stumbling and having trouble walking. By 10.30 many of us decided we had enough and thought we could retreat to the privacy of our rooms for some sleep, how wrong we were!! The music continued blaring well past midnight. I am not adverse to partying myself, but at a spa that prides itself on rest and relaxation? The music ending resulted in another issue altogether, this loud, classless and incredibly drunk group of forty and fifty somethings now spilled into the lobby and the halls of the second floor where our room was located. They yelled, they screamed and they charged down the halls making loud noises including banging on guest doors and screaming 'Hello!!!!', this persisted until well after three in the morning and only after a neighboring guest opened his door and told them to keep it down. The guest politely told them to settle down and was then essentially yelled at to 'f..k off' amid many other things we could not quite decipher through our door. I spoke to a staff member the next day who admitted that he was 'really fed up' and mentioned the Provincial police being dispatched to one of the Pavilions around 4.30 am the previous night.
My question is: isn't sleep quality a concern of this hotel? Is it not a little ridiculous for a family to spend $200.00 to $300.00 dollars on massages at the spa only to be kept awake all night by rowdy inconsiderate drunken fools? The hotel also considers itself family friendly, we had young children with us that needed to sleep. Who is more important the disrespectful partiers or the families that shelled out for a decent family vacation. The hotel features multiple banquet halls so meetings and receptions will be inevitable. I just strongly believe they should hire some competent security to ensure the peace of mind and security of all guests. Staff should have warned these revelers at a decent hour to pipe down and if they did not cooperate they should have been expelled for the greater good of the clientele that was indeed quietly trying to respect the property and other guests.
Overall, the events of Saturday night marred an otherwise fine experience. Manoir St-Sauveur will have to decide at some point if it wants to cater to a party crowd like any Howard Johnson Motor Court or Holiday Inn or if they want to retain a reputation as a relatively upscale family vacation destination. Again nothing against parties, but really an establishment such as this should make sure that after midnight noise levels are kept to a dull roar.

Room tip: Bring earplugs.
Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank EricJMontreal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IPiquet1811, Responsable des relations clients at Manoir Saint-Sauveur, responded to this reviewResponded 11 January 2017

Sir,
first of all I would like to thank you for choosing the Manoir Saint-Sauveur for your stay in our beautifull region and to take the time to write us about your experience. I would really like to talk with you about your stay ; you can reach me at 1-800-361-0505 ext 8094.
In the meantime, I wish you a wonderful day.
Best regards
Isabelle Piquet
Director of Operations
Loding/Sales/Marketing

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Reviewed 9 January 2017 via mobile

Spent a couple of nights at the hotel. It was clean, staff was great and restaurants were enjoyable as well.

The first night was wonderful, after spending the day out and about, we headed back to the lounge to enjoy some time having some drinks and food. After a couple of hours we hit the room for a quiet night sleep.

We did more of the same the second night, and expected more of the same. However when we were at the lounge there was a party of some sort happening in one of the adjacent event rooms. The MC's voice along with the music was blaring through the walls and the door into the lounge area. It was so loud we could barely hear ourselves talk. All of the people in the lounge were annoyed just the same. For this reason we decided to leave and go back to our room. When at the room, the sound from that same party or another one happening, was so loud that bass was vibrating the bed and everything else in the room. It sounded as if the party was happening in the room next to us. You could hear the people screaming and singing as if they were outside the door of the room in the hallway. It then became pretty clear that they were. Party goers with much to drink were in the hallways screaming and singing disturbing all the guests.

The party went on quite late. For a getaway place which you would expect to enjoy a quiet and relaxing time, it was quite annoying that the sound from the event rooms were easily heard in the guest rooms. One would think that the event rooms would be isolated enough so as not to disturb guests.

Overall a good time, but could have been much better without the excessive noise.

Date of stay: January 2017
Trip type: Travelled as a couple
3  Thank Kashif C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IPiquet1811, Responsable des relations clients at Manoir Saint-Sauveur, responded to this reviewResponded 11 January 2017

Sir,
first of all I would like to take the time to write us about your experience. I would really like to talk with you about your stay ; we will definitly adjust our procedures concerning the partys taking place in the banquet rooms.
I wish you a wonderful day and happy new year 2017.
Best regards
Isabelle Piquet
Director of Operations
Loding/Sales/Marketing

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Reviewed 5 January 2017 via mobile

The hotel was great, centrally located to 7 ski slopes. The outdoor hot tub was a great experience in between the mountains. Absolutely loved it and will be back next year. They have something for every age group. The kids had a great time as well. Staff was nice and rooms were clean.

Date of stay: December 2016
Trip type: Travelled with family
Thank jramber1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IPiquet1811, Responsable des relations clients at Manoir Saint-Sauveur, responded to this reviewResponded 11 January 2017

Dear Guest,
thank you for choosing the Manoir Saint-Sauveur and giving us the perfect score about your stay. We wish to welcome you soon,
Best regards from Saint-Sauveur
Isabelle Piquet
Director of Operations
Loding/Sales/Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2016

We went for xmas weekend. The Hotel was amazing, the staff was great. The room and the hotel were very clean and pretty. We used the spa which was amazing. Great hotel, I would recommend to anyone looking for a luxurious getaway.

Date of stay: December 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank brookechinks
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IPiquet1811, Responsable des relations clients at Manoir Saint-Sauveur, responded to this reviewResponded 1 January 2017

Thank you for choosing the Manoir Saint-Sauveur to spend some quality time with your relatives during this Holiday Season. Our best wishes for the New Year 2017.
Merci d'avoir pris quelques instants pour nous faire part de votre séjour au Manoir Saint-Sauveur. Nos meilleurs voeux pour la nouvelle année 2017!
Isabelle Piquet
Operations Director
Accomodation/Sales/Marketing

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