First off this is a Quebec based chain. We were two families with 4 adults and 3 children 9,12,13) We had a reservation but arrived a few minutes late and we were still seated within a reasonable time plus one ☝️
First the positives: The food here is very good and very reasonably priced. They were out of the Chateaubriand but I had the bavette and it was very good. Everyone in our group found items they could eat and enjoy (we had people with various food issues) even the kids. Bonus we could bring our own wine and we did!!!
Now for the negatives: the service is deplorable!! I believe it to be a combination of poor training, understaffing and apathy.
It took over 20 minutes to get the kids drink orders delivered even though we saw them sitting on the bar. Had to request items multiple times. Multiple times servers would walk past us with water and not fill our empty glasses. We got our sides late and they missed some items which had to be reordered. It is supposed to be unlimited fries - We saw other tables getting their fries but alas not us. Even after asking it took 10 minutes to get them - by then we had finished our meal - and they arrived cold . Dessert took 30 minutes to arrive as did our coffee. Our bill showed items we did not order.
Overall we probably spent a good hour just waiting to request items. I don't Mind hanging out in a nice restaurant for an extra hour if I'm getting attentive service but it gets frustrating if you are just waiting to ask if an item is coming. Also hard on the children.
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