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“Service ruined what could have been fantastic experience”
Review of steak frites

steak frites
Ranked #55 of 159 Restaurants in Mont Tremblant
Cuisines: French
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 3 January 2017 via mobile

First off this is a Quebec based chain. We were two families with 4 adults and 3 children 9,12,13) We had a reservation but arrived a few minutes late and we were still seated within a reasonable time plus one ☝️

First the positives: The food here is very good and very reasonably priced. They were out of the Chateaubriand but I had the bavette and it was very good. Everyone in our group found items they could eat and enjoy (we had people with various food issues) even the kids. Bonus we could bring our own wine and we did!!!

Now for the negatives: the service is deplorable!! I believe it to be a combination of poor training, understaffing and apathy.
It took over 20 minutes to get the kids drink orders delivered even though we saw them sitting on the bar. Had to request items multiple times. Multiple times servers would walk past us with water and not fill our empty glasses. We got our sides late and they missed some items which had to be reordered. It is supposed to be unlimited fries - We saw other tables getting their fries but alas not us. Even after asking it took 10 minutes to get them - by then we had finished our meal - and they arrived cold . Dessert took 30 minutes to arrive as did our coffee. Our bill showed items we did not order.

Overall we probably spent a good hour just waiting to request items. I don't Mind hanging out in a nice restaurant for an extra hour if I'm getting attentive service but it gets frustrating if you are just waiting to ask if an item is coming. Also hard on the children.

1  Thank OttawaDPG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 18 of 138 reviews

Reviewed 3 January 2017 via mobile

Waited, waited, waited. Waited for a long time for our meal. Waited for ever and had to ask to get more fries. Waited for half an hour to get a coffee. Horrible service on a not very busy night. I do not recommend this restaurant and will never come back. Overpriced and under serviced for what you get.

1  Thank Carlos Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2016

On November 6, 2016 my wife and I walked from the Comfort Inn & Suites for dinner to the onsite restaurant Le Steak Frites St-Paul where you can bring your own wine.The restaurant can be reserved and paid for at the hotel's front desk. We had the steak with a baked potatoe with bacon on greens for dinner with a bottle of French red wine. The steak was cooked to perfection medium rare, as requested and came with a peppercorn sauce on the side. The service from our waitress was quick and friendly. All in all we appreciated this dinner and would recommend to family and friends.

Thank Lets_Cruise_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2016 via mobile

We truly enjoyed our table d'hôte dinner ! It was delicious and well presented! We took a steak and also a salmon plate. The service was impeccable and friendly. The sizes are enough to fill you up even if you are hungry and on top of that you get unlimited fries! The small dessert was fine with us as we were too full ha ha ha I highly recommend the Mi-Cuit Chocolat for dessert mmmm I would definitely go back ! It's walking distance to the Confort Inn & Suites, so the bring your own wine was perfect for us ! Our waiter was truly friendly and helpful !

Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2016 via mobile

We ate dinner at this restaurant in Oct 2016 and we both really enjoyed it as a couple.
Our waitress was super courteous and helpful and the food was delicious and so fresh! In addition to that it was extremely affordable! My husband had the filet mignon and house salad with fries and I had the hamburger steak with Cesar salad and fries
We loved everything about the meal and have nothing negative to say about it!

The only slight negative is the restaurants small size which meant that we were kind of on top of the other patrons... There was no privacy and ur was busy so pretty loud...

We would definitely go back to this restaurant and would recommend it to our friends and family!

Thank jessn0ah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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