This review is so difficult to write. We stayed at Silver Sands for two and a half weeks and we totally loved Silver Sands. The location is perfect, the beach is perfect, the Silver Sands Staff were great ... especially the lifeguards!
Our cottage was perfect for us as far as size and location. We wanted to be close to the beach with simple but comfortable accommodations. There is no TV, internet or radio at Sea Wyf and this was totally fine with us.
We started our vacation out with a cook/housekeeper named Ingrid. She was awesome. She was pleasant and always asked what we needed and generally aimed to make us comfortable. She took care of us for approximately a week. The main cook/housekeeper is Ms. Ivy. She would come and check in on us each day and would send us messages through Ingrid. She made us uncomfortable from the beginning.
When I booked this cottage, I was warned that Ms. Ivy is very protective and would want to check-up on us. That part of things was wonderful. It was nice to know that Ms. Ivy cared about our well being. What we didn't appreciate was being (1) scolded about leaving the air conditioning on (2) accused of breaking glasses and loosing cutlery (3) called off the beach to buy 3 eggs that were needed to bake a cake amongst other things. Ms. Ivy is a miserable woman. I'm not sure if she just didn't like us or what....but she made us feel very unwelcome and as if we were a problem to her. Every time we requested a meal, she seemed as though we were giving her a hassle.
The description for the accommodation says that the staff will work flexible hours. This was not true. When we asked for an early breakfast we were told that they work 9-5.
On one of our last days, Ms. Ivy even complained about the amount of laundry we had. She didn't want to do the laundry because the cottage owner was at Silver Sands and would complain about the electric bill (this was also why we were scolded about the air conditioner). She also said that the laundry was a problem because there weren't enough clips and because there was a lot of it, the owner would think that she hadn't kept up with our laundry.
I would recommend Silver Sands to anyone looking for a nice, safe, quiet, family-friendly location in Jamaica; however, be very careful about which cottage/villa you choose. Check the reviews to ensure that people were happy with the staffing!
I hate writing a bad review, but Ms. Ivy really could have ruined our vacation if we let her.
I hope that the owner addresses these issues!
- Also Known As:
- Silver Sands Vacation Villas Hotel Jamaica