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All reviews pool and hot tub one bedroom suite minute drive underground parking washer dryer full kitchen great place to stay great amenities after a long day lodge whistler bikes kitchenette skiing dogs fireplace mile
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6 - 11 of 833 reviews
Reviewed 4 March 2021

Loved the large rooms with the kitchenette. The staff is so friendly. Ella was the receptionist who helped us with our plans. The setting of the Lodge is wonderful, we hiked out to Mile one Lake right from the lodge.

Date of stay: February 2021
    • Location
    • Rooms
    • Service
Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David MacKenzie, Owner at Pemberton Valley Lodge, responded to this reviewResponded 2 weeks ago

Dear Rick M,

Thank you for your comment and I am glad to hear that you enjoyed all the amenities and our friendly staff here at Pemberton Valley Lodge. We look forward to welcoming you again in the near future!

Warm regards,
David MacKenzie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2021

We had an awesome stay at Pemb valley lodge. Room was comfortable and cute! Love the fire place. Felt like a ski lodge.
Staff were nice! And check I and check out were easy. Hot tub was very nice after days out exploring in the snow. Thanks !

Date of stay: February 2021
    • Value
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Review collected in partnership with this hotel
Thank inglisabby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David MacKenzie, Owner at Pemberton Valley Lodge, responded to this reviewResponded 2 weeks ago

Dear inglisabby,

Thank you for your wonderful comment and I am glad to hear that you enjoyed all the amenities and facilities here at Pemberton Valley Lodge. We look forward to welcoming you again in the near future!

Warm regards,
David MacKenzie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2021

Great stuff foundation people goes great and greens are awesome it's close to where I go to work and the kitchen so he took my dinner on my night time when I get to the hotel makes it a lot easier reall really convenient

Date of stay: February 2021
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with this hotel
Thank kingtodd79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David MacKenzie, Owner at Pemberton Valley Lodge, responded to this reviewResponded 2 weeks ago

Dear kingtodd79,

We truly appreciate your comments regarding your stay at Pemberton Valley Lodge. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we will see you again soon!

Warm regards,
David MacKenzie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2021

Stayed here for a week while our house was being fixed from some fire damage and we very much enjoyed the great staff, cleans rooms and quite space. Great job everyone!!! Hope to see you around town

C&V

Date of stay: January 2021
    • Value
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Review collected in partnership with this hotel
Thank irvingcg77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David MacKenzie, Owner at Pemberton Valley Lodge, responded to this reviewResponded 30 January 2021

Dear irvingcg77,

We truly appreciate your comments regarding your stay at Pemberton Valley Lodge. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to welcome you back to our property one day again soon!

Warm regards,
David MacKenzie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2021

Wow let me start by saying our company has spent over 25k here over the last couple months. Lots of different jobs up there, and there’s will continue to be lots more in the future. The guest service manager Michelle is rude, and has absolutely no regard for her customers. She has charged us $500x2 in fines saying there was weed ash on the patio. Apparently the cleaners found a small amount of ash on the railing on a first floor room upon us leaving. It was very windy and easily could have blown there as a smoker was walking by. I spent quite some time trying to explain to her we did not smoke. Actually the guy staying in the room just got drug tested as it’s required for a job. I told her I would happily send her the negative results. No thanks she said. When I asked for any evidence at all, or an explanation from someone who saw, or to speak with anyone else she flat out said rudely too bad. It is too bad. We would be spending a 100k there in accommodations this year, and she so stubborn she’s losing that revenue because she refuses to listen to reason or explanation of any kind. I will not give this place another cent of our business.
Edit: upon looking at inter google reviews, it looks like this place and Michelle is known for just randomly charging people fines for no reason with no explanation. We’ve been to so many hotels over the years with our employees and never had a fine for any reason. Even though she refused to give me a name or number of anyone above her, I would advise the owner to look into this woman. It seems something deceptive is going on. What a shame.

Date of stay: January 2021
  • Trip type: Travelled on business
    • Value
    • Location
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Review collected in partnership with this hotel
Thank Lenny20202021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David MacKenzie, Owner at Pemberton Valley Lodge, responded to this reviewResponded 30 January 2021

Lenny20202021,

Your vitriol and anger directed towards one of our most valuable staff members is excessive and misguided. Frankly, it is considered bullying and we do not stand for that at Pemberton Valley Lodge. Your staff member smoked on the balcony of their guest suite. This has happened not once, but twice. We are a 100% smoke free property and clearly explain this policy and the financial consequences for violating it at check-in.

Evidence of smoking on the patio was found after departure. There was a cannabis cigarette butt and multiple ash spots on the balcony railing and floor. This evidence is clear and conclusive. It had snowed heavily the evening before and there were no footprints leading to or from the balcony, indicating the smoker came out of the balcony door from the suite. Your insistence on the cannabis cigarette butt and ash coming from a suite above due to wind is impossible due to the location of the butt and ash.

We would never jeopardize a business relationship with an erroneous claim. We never want to find evidence of smoking, period. Due to the high cost of the penalty for doing so on our property we are incredibly careful to ensure the evidence is clear and conclusive.

You are free to choose to take your business elsewhere while you are working in the area.

David MacKenzie

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