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Warner Holme Lacy House Hotel
Ranked #1 of 1 Hotels in Holme Lacy
Certificate of Excellence
Reviewed 18 July 2016

When we last stayed in the Princess Beatrice Chamber back in March, it was due to be refurbished. The wallpaper was peeling, the curtain tie-backs were broken and the side panel on the bath had been kicked to pieces by an irate guest.
The refurbishment has been undertaken, and a half price plus one night free deal tempted us back far sooner than anticipated.
Firstly, something which hasn't changed. The parking is still a free-for-all. No reserved space for your Historic Room, even though the Historics are all a very long way from the main car park. Sorting this out with signage should be a no-brainer, and yet it seems to be beyond the management.
Otherwise, arrival ran seamlessly well; our table request for the Orchard was in hand, and the champagne was already on ice as ordered. It's a little frustrating that the room keys are electronic, since at other Warner's if your room is ready early, you just use the key and you're in. Here, it's pre-programmed for 13:00. No flexibility at all.
As we could check in at 11:30, though, waiting for the room to be available did give us time to both swim and play a round on the putting green, so it wasn't as if we felt we were left hanging around.
Once ensconced, the refurbishment of "Room 212" proved to be so new that there was still a faint odour of fresh paint. The new carpet is so thick and deep that the self-closing door hinge had a problem with it, but it's luxurious when you're bare foot.
In terms of amenities, we often bemoan the fact that Warner's are constantly seeking to withdraw things from the Historic Room offer (the Nespresso machines, the fruit etc) so it was worth wondering what would be gone next. We soon noticed that what had gone this time was the DVD and CD player; the first time in any Historic Room that this was absent. We're used to bringing some DVDs with us a rainy day insurance, so it was irksome to learn that "DVD players are not required" in Historic Rooms. Maybe not required, but very welcome.
Luckily, we ran across Stacy from maintenance while passing through reception. He not only found us a DVD player in less than five minutes, he also said that if we called ahead before our next stay, he'd make sure there would be one in the Princess Beatrice when we arrived. That is exceptionally good customer service by any standard.
Further into the room, the bathroom has been thoroughly updated. The addition of motion-sensor activated sub-lighting is a welcome novelty (see photo). In the small hours, this more than suffices to illuminate the facilities. Otherwise, also with regard to the photo, it's obvious that a third floor room in the new block has a perfect view of whatever happens in our bathroom so, if you are a bashful type, like my wife, you have to close the blinds every time you're in there. Opaque film applied to the lowest three panes of glass would spare everyone's blushes, but will this be done? Judging by what's not happened with the parking, probably not.
So, to the room itself. The new furnishings are more decorative than functional. There is a pair of three drawer chests (photo) which are next to useless. When you pull the drawers out a few inches, they actually fall out completely. The vanity unit is now half taken up with the catering tray, and that's because the fridge is now sitting on the floor, rather than within a cabinet. As for the item which has replaced the coffee table, the new 'thing' is too soft to be a table and could possibly be an elongated foot stool, its hard to tell.
The new colour scheme is very fresh and contemporary, appearing far more feminine in character than the previous dΓ©cor. Overall, it's not harsh to say that the Princess Beatrice now feels like an enormous Signature Room; bereft of any Historic Room grandeur. That's a shame, but it's not a deal-breaker.
This is still the only truly child-free Warner's we've visited, and the activities and facilities are second to none. Yes, in middle age, we were probably the youngest guests, but we came for peace, quiet and seclusion, and that's what our stay delivered.

  • Stayed: July 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Steve-and-Maria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 July 2016

We have stayed at many Warners hotels but this was our first trip to Holme Lacey. We arrived at about noon and were greeted on arrival by two members of staff waiting on the drive to give you your welcome pack. Ours should have been a concierge pack but wasn't so after parking the car we had to walk back to reception to get this sorted out. We did not get an Entertainment guide until we went down to dinner that night (a bit late if you had wanted to do anything that afternoon) when we did get one it was printed on an A4 sheet and the font was so small that it was almost impossible to read.
The hotel and grounds are very nice and the entertainment was excellent. We ate in the Terrace Bistro which was very nice, but the menu for the evening meal (which in other Warner hotels is up at breakfast) was never changed from the Monday Menu until Thursday when it was taken down and no menu replaced it. On Thursday at breakfast I burnt my finger while getting some toast from the counter as it was where they warm the plates etc. and it was like an iron. I asked to see the restaurant manager and he apologised and said he would put up a notice to warn people but no such notice appeared. We had a nice time but not sure if we would return.

  • Stayed: July 2016, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank USAdreaming
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holme W, Guest Relations Manager at Warner Holme Lacy House Hotel, responded to this reviewResponded 20 July 2016

Hello and thank you for visiting our trip advisor page. I am sorry to read that you were left feeling disappointed after your stay. Please accept my apologies for the error with your welcome pack. Regarding the entertainment guide normally these will be issued on check-in and would normally be A3 size when opened out however the day of your arrival we had problems with our A3 printer so I do apologies this was not explained to you. On this occasion we did manage to get an A4 version printed and the easiest way to make sure all guests received these was to make sure all received a copy during dinner. I have passed your comments regarding the menu & hot plate to our restaurant manager and executive chef to investigate further, I am sorry you caught your finger and hope this did not cause you too much distress. I was pleased to see that you had chance to enjoy the grounds and that entertainment provided was excellent, all the team work hard so I will be sure to share your feedback with them. I do hope we can welcome you back at some point in the future.

Kind regards,
Katie Weaver-Hall

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Reviewed 17 July 2016

We had a Signature Room and it was very nice, but I am still annoyed that there are no drawers to put ones smalls in! Shelves in the wardrobe just don't do it for me. It has been the same at other Warner hotels and I can't work out why.
Yes there was plenty of food, but it was strange that we had roast beef twice in four days. In fact roast meat seemed to be the order of the day. Good choice of salad breakfast was typical - english full and loads of it. Most of the walking about bit has been covered by other reviews, and so have the really beautiful grounds and I agree with them all. However, I must just comment on the fact that when we were there it felt like we were in an old peoples home, and oh boy can they moan! The staff work really hard but are mainly quite young. That is no reason for some folk to speak to them as though they were nobody! We smoke (oh no) and we respect the smoking only areas outside. So it as a bit of a shock that at 11.45pm we could not get out of the hotel for a cigarette!
I think we must leave the Warner estate alone for mid week breaks, and maybe go to the weekends with selected cabarets.Oh Yes - One group of four young men called THE SHARPS were excellent. Hope to see them again.

Room Tip: Speak to the hotel staff if you need easy access for mobility problems.
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  • Stayed: July 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank ann j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holme W, Guest Relations Manager at Warner Holme Lacy House Hotel, responded to this reviewResponded 20 July 2016

Hello and thank you for taking the time to write your review. I was pleased to read that you enjoyed The Sharps, I will be sure to pass this feedback onto our Entertainment Manager. Unfortunately there are a few rooms within the hotel that do only have cupboard storage and not draws, this is something we are looking at and as part of our room refurbishments we are making sure all newly renovated rooms from now on do have draws within them. Our hotel is staffed 24 hours a day so I am unsure why you would not be able to get out to the smoking area late at night. Entrance to the hotel is always open but if you do struggle to exit in the future please call down to reception where the night security team will be able to assist you. I do hope we have the opportunity to welcome you back to Holme Lacy House, perhaps on a weekend if these are more suitable for you.
Kind regards,
Katie Weaver-Hall

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Reviewed 14 July 2016

Just had a 3 day break at Warners Holme Lacy house hotel. This hotel has beautiful grounds and has a small putting course. The hotel itself has extensive corridors and depending on where your room is it is a long walk to the restaurant and in the other direction to the Pavilion bar and entertainment area. But there is excellent disabled access with flat floor access and lifts. Would suggest if you have mobility problems hat you check out where rooms are as if you having walking problems. He staff were very warm and friendly. Several restaurants but don't know how these are allocated. We were happy overall with the food and the friendliness of the service.

Entertainment provided by house team was very good and must mention Alister whose rendition of Bring him home from Les Mis was excellent.

Didn't use gym facilities so can't comment on this.

Stayed: July 2016
1  Thank nanplusdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holme W, Guest Relations Manager at Warner Holme Lacy House Hotel, responded to this reviewResponded 15 July 2016

Thank you for visiting our Trip Advisor page and taking the time to review your recent break with us at Holme Lacy House Hotel. We have 3 restaurants at the hotel which all serve the same food and have the same service; the only difference is the location and decor of the restaurants. The tables are allocated at random by the restaurant team but they do take special requests into account - guests can request to sit in a certain restaurant prior to their arrival and the team do try their best to accommodate any requests where possible. I will be sure to share your kind words with Alister when I see him in work today and I am pleased to read that you enjoyed all aspects of your break. I hope that we will be welcoming you back to stay with us again soon.

Kind regards,

Yasmin Priday

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Reviewed 13 July 2016

We stayed here for the first time last week. It definitely won't be the last. The entertainment was superb. 4sake That were fabulous. Victor Michael was amazing. The shows by the entertainment staff were really good. The gardens were beautiful. Definitely worth a visit.

Stayed: July 2016
1  Thank Sheila C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holme W, Guest Relations Manager at Warner Holme Lacy House Hotel, responded to this reviewResponded 15 July 2016

Hi and thank you very much for your lovely review. It's fantastic to read that you enjoyed your midweek holiday with us at Holme Lacy House Hotel and I will be sure to share your great feedback with the team here. I hope that we will be seeing you again soon!

Kind regards,

Yasmin Priday

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Warner Holme Lacy House Hotel

Address: Bridge Road, Holme Lacy HR2 6LP, England
Region: United Kingdom > England > Herefordshire > Holme Lacy
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Holme Lacy
Hotel Class:4 star — Warner Holme Lacy House Hotel 4*
Number of rooms: 189
Official Description (provided by the hotel):
You'll be swept off your feet by the 18th century charms of this Grade I Georgian Historic Hotel, with its landscaped gardens, elegant drawing rooms, imposing staircases and fantastic views. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities. ... more   less 
Also Known As:
Holme Lacy Hereford

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