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“Refreshing - Uplifting - Humorous - Fulfilling”

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Warner Holme Lacy House Hotel
Ranked #1 of 1 Hotels in Holme Lacy
Certificate of Excellence
Reviewed 1 March 2010

The prepared programme was superb - The local entertainment team for 2 nights each with a comedian to follow - Saturday Night Bee Gees Tribute band. All entertaiment was superb, with the professional acts worthy of their 'top of the bill rating'. The inhouse team were amazing, especially as they do so many other mundane jobs as well. (DJ - Spot lights - check the seating - clear up the pavillion afterwards etc).
The food was first class and our particular waitress was total perfection. A great weekend. Only complaint - not long enough! Our fault not theirs.

  • Stayed: February 2010, travelled as a couple
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1  Thank mrhealth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,187 - 1,191 of 1,232 reviews

Reviewed 22 February 2010

the very best holiday my wife and i have had in years..hotel was excellent.
we ate in the courtyard bistro,we could not fault the food or the service,jimmy and sonia
looked after your every need.as we were snowed in for two days we took part in most
activites,and a very big thank you to RAJ she made it great for a large number of people
on her so many tuition classes.the entire staff in the hotel were excellent,
and the cabaret shows were better than some west end shows we have seen.
i for one can not fault this wonderful holiday at holme lacy.and we will be back soon

  • Stayed: February 2010, travelled as a couple
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1  Thank PrestatynTonto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2010

Having first looked at Trip Advisor My Wife and I only booked two nights as a Surprise for my Sister in Law's 70th Birthday as she was there for a week, when we arrived at the car park as we were told to do so in our welcome letter there should have been a porter to take our cases! there was no porter so we had to carry all our luggage to reception.

As my Wife and I are Vegetarians we were concerned by the reports on Trip Advisor about the quality of the food, please take it from me the reports are right, the food was terrible, out of six choices for people who eat meat that was five relations beside us and they complained about the quality of the food, there was only two choices for us, and both of these were cold when we finally got served, we were told to arrive by 7.30 sharp for our food, the table was never ready and we had no room at all at the table, the food would arrive about 8.45 and as I said cold and paper napkins to use! They run out of bread on our second night so three of us had to have one very small slice each with our cold soup. This is not four star quality.

The service in the bar area was very bad, they had one section roped off for you if you wanted a personal waiter, this would cost £10.00 per person each every night, this area remained empty for all our stay, we only ever saw a waiter for the rest of the bar area once, the second night the booked show was cancelled and the resident acts had to step in.

It is a pitty about the quality of the food and service because the house is stunning

This was our first time and the last at this hotel

  • Stayed: February 2010, travelled with family
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3  Thank Trevor O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2010

Our first visit to holme lacy but our fifth different warner hotel stay and this was the best so far.
Stayed in an ambassador room that was huge with four poster bed large bathroom and plenty of wardrobe space.
Food was plentiful, well cooked and presented.
The entertainment was what really made the weekend. Friday night comedy act was brought in at the last minute due to the advertised act not being able to get there and did not disappoint.Saturdays headline act the ivy league were excellent. Sunday night resident entertainment team were the best we have seen followed by one man band comic, very funny.
There are plenty of places to visit in the area but for those not wanting to leave the hotel there are activities running all day long.

  • Stayed: January 2010, travelled as a couple
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Thank trelynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2009

We booked this as a last minute Christmas five day break so had to take what was left in the way of accommodation.One of The ambassador Twin rooms.
On arrival the greeting from the staff at the door was great,made my wife and I feel welcome and relaxed after our drive.
We were ushered into the room off reception for very nice mince pies and hot toddy.
Our room was situated on the second floor was clean,(the mattresses had seen better days and were not too comfortable) A very nice welcome pack.
Our first meal of the day gave a clue as to what was to come.
We were asked if we wanted a table for two? YES please, we only have table for four left would you mind sharing? NO, we were directed to a table at the far side of the hall with no room to get in or out, Can you put us in a more comfortable and sensible position table wise? NO We are fully booked and that is where you will be for all meals. At dinner we were joined by another couple the lady being a little older and less agile could not move very well and complained about the table lay out. to no avail.even the waitress said it was a ridiculous set up as she could not move to serve anyone and would talk to someone to get it altered.
After the meal I informed the head waiter that under no circumstances were we prepared to eat at that table in that position and suggested a remedy,move the tables around to accommodate us. which was done for the following days meal and suddenly a new table was allocated.(for two) and the other couple were moved the day after. complaining of the draught.
The waiter arrived with very little English and even less experience of waiting. (All of us felt sorry for this lad as the meal progressed but not his fault if he had had little training)
Christmas lunch was a disaster with an obvious problem in the kitchen.The plating up was shoddy and mismatched for the turkey meals,veg cold, turkey almost IN edible. Fortunately they had beef at the carvery so we and the row of tables along side had that which was excellent. The reason as explained to us for the fiasco.Too many people asked for the turkey? (can't understand that at Christmas)
A few plating up and food problems we faced.
Greek salad and feta cheese. No feta cheese.
Prawn and celery salad. No prawns.
cold salad on scorching hot plates.
No plates available
Whole Poached salmon.Raw in the middle. had to be returned to the kitchen.
Sweets on the menu.Not available.
After the Christmas lunch things got better ( a proper chef showed his face )
It seems obvious now that this catering and waiting staff were nor ready or properly trained,thrown in at the deep end which was a shame as the food quality was superb just the people who got hold of it messed it up.
As the days progressed things settled down and was less hectic the service improved and the food was leaving the kitchen as it should have.

Room service was excellent as the room was cleaned and beds changed during the breakfast period.lovely staff always smiling and chatty.

The front of the house staff were great.Professional and helpful,nothing was too much trouble for them.As were the bar staff.
My hat off to the entertaining crew for the shows they put on especially the dancers great energy and enthusiasm.
This hotel has recently upgraded to four star.On current performance I feel they have not quite got it right yet but are working on it.
Real efforts were made to make every one's stay enjoyable and relaxing and for our part this they achieved.
Would I recommend this for a break YES because the problems were listened to and were being actioned. The restaurant staff were becoming more confident and experienced.
The grounds and facilities are superb and all in all we had a great time meeting self minded people and lots of fun and laughs.

  • Stayed: December 2009, travelled as a couple
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3  Thank bigdon0Bristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Warner Holme Lacy House Hotel

Address: Bridge Road, Holme Lacy HR2 6LP, England
Region: United Kingdom > England > Herefordshire > Holme Lacy
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Holme Lacy
Hotel Class:4 star — Warner Holme Lacy House Hotel 4*
Number of rooms: 189
Official Description (provided by the hotel):
You'll be swept off your feet by the 18th century charms of this Grade I Georgian Historic Hotel, with its landscaped gardens, elegant drawing rooms, imposing staircases and fantastic views. Midweek and Weekend breaks inclusive of breakfast and 3-course dining, live evening entertainment and extensive leisure activities. ... more   less 
Also Known As:
Holme Lacy Hereford

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