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Hilton Garden Inn
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Traveller rating
1,299
1,128
339
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63
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All reviews city centre temple meads station car park rooms are small air con modern hotel min walk business trip busy road full english twin room reception staff breakfast was excellent comfy bed stayed here for one night tv parking
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Reviewed 8 June 2015

Ok so Hilton hotels don't have the 1st class reputation they had a few decades ago but this one was great. Very helpful friendly staff, £70 for a double room on a Sat night, clean spacious room, comfy bed, nice size bathroom and fantastic location, short walk to train station and city centre. Didn't visit the bar or restaurant so cannot comment on those.

Date of stay: June 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Jenny H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin B, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 8 June 2015

Dear JENaaa,

Thank you for taking the time to complete a review of your recent stays with us at the Hilton Garden Inn Bristol City Centre on Tripadvisor. I am thrilled to see that you had a great stay with us that was above your expectations. I can see there were many highlights to your stay including the spacious room & comfort of the bed. In addition the great location of the hotel to explore the vibrant city. I look forward to welcoming you back on your next stay in the area.

Kind Regards,

Kevin Byrnes
General Manager
kevin.byrnes@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2015

I've stayed here quite a few times now when working in the Bristol area and find this to be a nice, clean, bright and well maintained city hotel.
All of the staff I have come into contact with (front desk, restaurant, bar and room service) are polite, friendly, helpful and efficient.
Whilst some of the drinks are a bit pricey, they are no worse than other hotels in the area. The food is always good quality, including that offered for room service and for breakfast, for which there is plenty of choice. A nice touch at breakfast, which is the usual self-service offered by most city hotels now, is having a chef on duty at the food counter who will cook a fresh omelette or eggs to your liking.
The fairly recent introduction of self-service tea and coffee at breakfast would benefit from having some pots available to put the drinks in, rather than having to return to the table where the urns and tea bags are each time you want a re-fill.
As mentioned by other reviewers, there is only limited on-site car parking available, which can be an inconvenience at times since the nearby car parks are not the easiest to use in light of having to continually renew 'pay and display' tickets.
I've never had any real problems with the free Wi-Fi, other than it dropping out sometimes, but that has only been on quite rare occasions.
Whilst the rooms are not particularly large, and the bathrooms are quite compact, they are clean, well-kept and certainly have all the facilities you are likely to need.
I, like others, prefer the rooms at the back of the hotel which overlook the park, but these seem to fill up quite quickly, even by the time I arrive on a Monday.
This is a really nice place, very conveniently located for where I sometimes work and I have enjoyed all my stays here to date.
Would I stay here again? Yes, definitely; I've already booked my next stay, and just hope that I can find a parking space and get a room overlooking the park when I next arrive.

Room tip: Rooms at the front catch the morning sun, and many (but not all) of the rooms at the back overlook a park area and trees.
Date of stay: June 2015
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Doug M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin B, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 8 June 2015

Dear DougM

Thank you for taking the time to complete a review of your recent stays with us at the Hilton Garden Inn Bristol City Centre on Tripadvisor. Its great to have such a detailed response. I am delighted to read you found your stay with us to be above your expectations, with many highlights such as clean & bright room, polite and very efficient staff, and in such a location that is very convenient for you. I look forward to welcoming you back on your next stay in the area.

Kind Regards,

Kevin Byrnes
General Manager
kevin.byrnes@hilton.com

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Reviewed 7 June 2015

Ate in the cafe last night on a Groupon. It was amazing value and delicious food. Made even better by the charming waitress Ilona. She was full of personality and fun. Thank you Ilona, you made our night !

Date of stay: June 2015
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Marilyn-Brixham
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin B, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 8 June 2015

Dear Marilyn_millar

Thank you for taking the time to complete a review of your frequent stays with us at the Hilton Garden Inn Bristol City Centre on Tripadvisor. What a fantastic review! I'm thrilled to see you had a wonderful experience dining with us using your groupon voucher, and Ilona in particular really stood out in giving great customer service! I look forward to welcoming you back on your next stay in the area.

Kind Regards,
Kevin Byrnes
General Manager
kevin.byrnes@hilton.com

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Reviewed 7 June 2015 via mobile

This hotel is really, really nice! My friend and myself were booked for 2 nights. The rooms are clean and really nice. Breakfast was tasty and diverse. Can't fault a Hilton breakfast buffet anywhere you would go.
I would like to mention Aga (the breakfast supervisor) who was nice and approachable, chef who approved to have a takeaway breakfast in our second morning. We had a very early flight to catch. As well, Laszlo was great! He was very friendly, nice and professional.
We are definitely coming back!!!

Date of stay: June 2015
Trip type: Travelled with friends
Thank GeorgieLu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin B, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 8 June 2015

Dear GeorgieLu,

Thank you for taking the time to complete a review of your frequent stays with us at the Hilton Garden Inn Bristol City Centre on Tripadvisor. I am delighted to read you found your time with us to be above your expectations with many highlights especially the breakfast offerings, and the overall service you received from all staff you made contact with. They too, are thrilled with your comments. I hope to see you again, and look forward to welcoming you back on your next stay in the area.

Kind Regards,
Kevin Byrnes
General Manager
kevin.byrnes@hilton.com

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Reviewed 5 June 2015

Travelled down by train on a dismal wet and windy Monday night arriving just before the restaurant was due to close. Wasn't best please after negotiating the smokers clustered in the doorway when the receptionist was rather more keen signing me up to some loyalty scheme rather than checking me in. A quick recce of the room and then down to the restaurant for a late evening supper. Turning up unexpected seemed to be more than the restaurant staff could cope with despite the fact that the restaurant was around only one-third full. Eventually managed to get seated and presented with a menu and then promptly ignored - after several minutes of fruitlessly trying to attract some-one's attention had to get up out my seat and go and interrupt a lady who was clearing tables so that I could order something to eat. Food when it arrived was very good (delivered hot and fresh to the table - a pity the quality of service didn't match the quality of the food) - waitress service for the rest of the meal was also very good and delivered with a smile which is always nice particularly at the end of a rough day. An early start the next day meant having to miss out on breakfast - tea and coffee facilities in the room were fine as was the comfort of the room itself. Would I stay here again - most likely yes as the location is okay and the comfort of the room also - I would hope though for more welcoming service in the restaurant.

Date of stay: June 2015
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank graham m
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kevin B, General Manager at Hilton Garden Inn Bristol City Centre, responded to this reviewResponded 6 June 2015

Dear Sub_three

Thank you for taking the time to complete a review of your recent stay with us at the Hilton Garden Inn Bristol City Centre on Tripadvisor. It is important when guests share their experiences allowing us to review and refine our services and offerings where necessary. I am disappointed to read that contrary to the majority of our guests, your experience was below your expectations and note your comments regarding the restaurant service. I can assure you that this is not our usual best practice and appreciate that this time we had got things wrong. I would ask that in future should your stay not be as you would expect, we would be happy to resolve this for you whilst you are our guest.

However I am glad that the second waitress was much of an improvement giving warm friendly service, and the food was of a great standard too.

Giving the hotel was in a convenient location and the rooms were suited to your comfort, I do hope that the team and I can welcome you back in the near future when you are in the area.


Kind Regards,
Kevin Byrnes
General Manager
kevin.byrnes@hilton.com

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