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Reviews (169)
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Traveller rating
105
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All reviews nelson street lovely hotel restaurant supervisor rooms were perfect vegan options central location air conditioned room cannot recommend this hotel enough small bed check in was smooth finishing touches west country lovely shower small issue great stay up to date corn street
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Reviewed 5 March 2023

Nice hotel, staff were very friendly on arrival. The room was clean and spacious, but very cold, we tried to alter the air conditioning and heating dial, but it really had a mind of its own. Sorry to say, but the breakfast wasn’t nice, buffet style, cold and dried up. Some of the cake slices had also gone dry.
The big problem for us was the fact that we parked our car on the recommended car park, which the hotel as an arrangement with, to return to the car broken into, windows smashed, we rang the hotel from the car park and they didn’t want to know, couldn’t care less…. After reading reviews of the car park, this has been happening for a while, and the Clayton hotel know all about it! Apparently four cars were smashed and broken into! That day! It’s a lesson learned on our part, but still feel disappointed by the hotel.

Room tip: Don’t use the car park near the hotel….
Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 1Dollypeg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alison Mansfield, General Manager at Clayton Hotel, responded to this reviewResponded 20 March 2023

Thank you for your review. I am disappointed to hear your feedback about the car park. As a city centre hotel, we do not have our own car parking however we are located close to several car parks all of which are listed on our website for convenience. The NCP car park is not part of the hotel and therefore we have limited control over issues that our guests experience with them. The NCP Nelson Street offers a discounted price to any person visiting or working in the city that stays over night or on a 24-hour rate. This is advertised throughout the city and discount cards are held at reception, similar to excursion discount brochures that we provide to local tourist attractions. Any issues experienced in the car park should be reported to NCP directly and the local police to ensure action can be taken. I am sorry you had this experience and hope we can welcome you back again.
Regards Alison Mansfield General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2023

We stayed at this hotel whilst visiting family and I was pleasantly surprised at how nice it was inside and out. There are a couple of parking spaces for disabled people about 10-15 metres away from the front entrance and you can park on the double yellow lines for 3 hours with a blue badge to unload luggage.
Both the bedroom and bathroom were spacious and the beds are extremely comfortable and clean.

Date of stay: February 2023
Trip type: Travelled with family
Thank O5321OX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2023 via mobile

Absolutely fantastic hotel! Stayed for 2 nights and couldn’t fault anything! Great location in the heart of the city. The hotel itself is beautiful, rooms are spacious, tidy and clean. Bar area was good, the whole place is very pleasing on the eye! All the staff were friendly and happy to help. Will definitely book again if coming back to Bristol!

Date of stay: February 2023
Trip type: Travelled as a couple
Thank JasonBFC1887
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 March 2023

If you are going to Bristol, then look no further than this hotel. The location is ideal!
Hotel staff are super friendly, organised and welcoming. A special shout out to Alex in the bar.
Rooms are clean and very comfortable. This hotel has all you need. Look no further.

Date of stay: February 2023
Trip type: Travelled with friends
Thank siobhancl123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 February 2023

Very comfortable hotel, very central location. Had a good nights sleep in a comfortable bed and no disturbance. The staff were very helpful and cheerful, shout out to bar manager and staff at the front desk.

Date of stay: February 2023
Trip type: Travelled with friends
Thank Yvonne B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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