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Traveller rating
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All reviews city centre car park meal deal newmarket road usual standard minute walk good nights sleep key card good size the river couple of nights night's sleep comfy bed the air conditioning family room short break busy road
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8 - 13 of 1,281 reviews
Reviewed 14 November 2021 via mobile

RIP OFF If you are going to charge £100++ a night, get some staff, open the bar, clean the rooms on time? Shoddy overpriced covid excusing rubbish. That was just check in Breakfast ? So much to say and so little space. Trying to find a time that suited them for an over cooked buffet , better off down the train station

Room tip: Avoid unless £35.00
Date of stay: November 2021
Trip type: Travelled as a couple
Thank wessexlad
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 November 2021

The hotel is as you would expect a premier inn to be. What makes it a wonderful place to stay is the staff. They are so friendly and kind I look forward to coming in “home” after being out all day. I stay here frequently due to university and enjoy returning. There are two ladies who work alternate shifts I think, a guy, and another woman who served the tables and those 4 people are the personality of the business in my view. Without them I wouldn’t be writing a review as the hotel would be just another average stay. I wish I got their names. Next time!

Date of stay: November 2021
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with this hotel
Thank Maureen_Conway
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 October 2021

Our stay is very satisfactory.
Beds are comfortable enough and you'll definitely have a good night sleep.
Staff are friendly, polite and helpful.
Will definitely recommend it to our friends and family.

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Escape697991
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 October 2021 via mobile

i stayed in the Premier Inn Hotel East Cambridge (travelling in from London ) at first they gave us a family rooms with 3 beds which was not requested. Which was quickly changed to a couples room these guys don't mess around when it comes to work . However at 5am we had noticed a leak coming from ceiling. After speaking to Alex who was quick on the job in getting me a new room. We was then put back in the original room with 3 beds. At this point it was not a worry. The manager Alice was Amazing making sure that we was treated well as well as Curtis and Katherine.. they made the stay more enjoyable, Professional and polite Oh and the FOOD.. HATS OFF THE CHEF !!!.. it being my birthday made it more enjoyable.. THANKS team and one day we will definitely be back.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank ladyberries
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 22 October 2021

Paid for my daughter and her boyfriend to end their graduation day in premier inn Cambridge near to university to allow them to celebrate with friends. Given a room key only to find occupants asleep in their room. Had to wait 40 minutes in reception listening to the staff trying to sort the mess. The end to their very special day ruined.
Clearly their room resold due to them booking in at 11.30 pm.

Room tip: Make sure you get the room you’ve booked and paid for
Date of stay: October 2021
    • Value
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Thank T5571ZPhelenm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Whitbread Hotels and Restaurants, Other at Premier Inn Cambridge East (Newmarket Road), responded to this reviewResponded 25 October 2021

Hi,

Thank you for your review.

We’re very sorry that you had a disappointing stay with us recently due to the wrong room being allocated to you on arrival. This certainly isn't the experience we would expect for you.

We’ve ensured this feedback has been logged to the Hotel Management team so that they can look into these issues with the team to prevent this experience from being repeated again in the future.

In future, our Reception team are on hand 24/7 and so we would advise speaking with the team as soon as any issues arise to help resolve this whilst you're still in-house.

Thank you for taking the time to contact us and we hope we can welcome you for a more enjoyable stay in the future.

Kind regards,
Kayleigh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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