I stayed there with a friend recently. Most of the hotel was booked by police for the G7 summit nearby but we didn’t see them. I cannot fault our stay. The hotel was clean, welcoming and comfortable. The staff were efficient and friendly. We had continental breakfast which was beautifully served with fresh fruit. We had the meal deal on the last day which included evening dinner and full breakfast. All was Covid safe. Again the food was good. I would certainly stay there again.
It was our 1st time in Cornwall and our 1st choice of hotel is Premier Inn, we had a warm welcome and after mentioning it was our 1st time in Cornwall, we were told which were the must go places were. We have never been disappointed with a Premier and we have stayed in many.
Thank you Penzance Premier Inn we will be back 👍🏻👏🏻👏🏻
An utter disgrace given the price, I would absolutely avoid it. Make sure to plan ahead, luggages cannot be kept even if the local inn next door does it for its own customers. We literally lost almost a day because of this luggage issue.
Disorganisation and lack of customer service was clearly felt and visible, maybe due to understaffing. It took almost an hour to check-in because our room was not ready even if we were there on time.
Do no bother with breakfast, it literally takes 40 min from seating to having a coffee with beans, sausage and hash browns even if there were barely 20% of customers having breakfast.
The overall feeling was as if we should have felt grateful to stay there, raising any valid concern will brand you as an impolite and “raising voice” person.
We had to ask for more towels as there was only enough for one person (they rushed the room cleaning so we could check in given how delayed there were). Same for toilet paper, we had to ask for it.
The only thing this place has for it is location (next to train station) and overall cleanliness.
Clean,new and very nice atmosphere. It was quite expensive for standard room 120£/night. Hotel is well-located and there is a chargeable parking opposite but not that expensive. Definitely will recommend this hotel.
This lovely hotel is ideally situated right on the sea front next to the railway and bus station and across the road from the large car park. There is no parking at the hotel but the car park is free between 4pm and 9 am.
The hotel is an old building that’s been converted and although it’s on a busy corner it’s completely soundproof and inside you can’t hear anything so don’t let that put you off it’s in an extremely convenient position for travel and town.
The restaurant menu is the same for all Premier Inns and the meal deal for dinner and breakfast is always good value. Service was very good and staff friendly and helpful.
Our bedroom was large, comfortable and clean as was the bathroom.
All COVID rules were in place through out the hotel.
Overall we really enjoyed our 2 night stay and would definitely return and recommend it
