My wife and I received a gift voucher for an indulgence afternoon tea. On Monday l rang hotel Pz twice, the first time l spoke to a lady and informed her that my wife is coeliac she said she would tell the kitchen and they would call me back. Needless to say they didn’t ring, So l rang back and spoke to a different lady who took my booking and some what dismissively said GF was no problem. Arrived 2-00pm today for said indulgence afternoon tea, No one seemed to know we were coming. We were seated and l confirmed with the waitress that my wife was GF she seemed a little surprised. I ordered a bottle of Bollinger only to be told they had sold out so ordered a much inferior brand . Our afternoon tea arrived, and we were informed that the only thing that was GF was the sandwich’s much to our dismay. I cancelled the of champagne, we had already been told the mustard on the ham sandwich was not GF. So asked for plain ham sandwich, which arrived with aforementioned mustard on it. Asked for plain ham sandwich, which came back with no butter. So for my wife’s indulgence afternoon tea she had a ham sandwich with no butter a smoked salmon sandwich and two cups of coffee £22.00. We complained politely and all got was lots of empty corporate apology’s. So my advice if you are thinking of going to the Garden Restaurant at Hotel PZ don’t, go to the local kebab house it will be far better!
