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“good value budget hotel”
Review of Bay Torbay Hotel

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Bay Torbay Hotel
Ranked #31 of 87 Hotels in Torquay
Reviewed 6 December 2017

You can see the grandeur that this hotel would once have displayed. We were on a four day, three night break with Shearing. We cannot fault the way arrangements for luggage was taken care of, once on the coach never seen again till brought to our room. Our room 221 was rear facing. The room itself was a good size, and contained all we required, and contrary to other reviews we found the room extremely warm. However, our view was non existent we looked out through a sash window, the frame of which was not in a very good state of repair, onto a flat roof on which was a container of milk which might have been there for quite a while. The bathroom had a quite distinctive smell which only slightly disappeared when the light/extractor was put on. The biggest problem was the toilet. It was located such that you could not sit astride it, centimetres off the wall. The stairwell leading to our room had an extremely odd smell as well.
We enjoyed the breakfasts, buffet style is our favourite.
All things considered it was good value for a budget break weekend. Next time we would consider upgrading to a room on the front.

Room Tip: Pick a room on the front not the back.
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  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank devonladshieldslass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonwMurray1, General Manager at Bay Torbay Hotel, responded to this reviewResponded 7 December 2017

hi devonladshieldlas and thank you for your review of your recent stay with us. It is pleasing to know that there were so many positives from your stay and I will look into the comments made regarding the bathroom in the room you stayed in. We also hope that we will see you again sometime in the near future.

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26 - 30 of 804 reviews

Reviewed 6 December 2017

Fantastic three night stay, very helpful staff, large comfortable room, roomy bathroom,,room at rear of hotel, basic but tastefully furnished, breakfasts self service with much choice, evening meals with plenty of choice in a dining room with ample space between tables, entertainment on all three nights was very good; the four drinks vouchers each on Saturday night was an added bonus; our coach driver, Aggi, a young female Polish driver was brilliant, a great drive, an entertaining commentary, such a bubbly personality, such a credit to Shearings; a fantastic weekend.

Room Tip: 315 was comfy but at rear of hotel, wasn't in room in daylight to worry about sea view
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  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank 314FatController
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonwMurray1, General Manager at Bay Torbay Hotel, responded to this reviewResponded 7 December 2017

Hi 314Fatcontroller. thank you very much for your review of the recent weekend break you had at the Torbay. Its great to read that you found everything to your liking. I will pass on your kind words to Aggi and I am sure she will be pleased to know that she looked after you on the coach journeys. Hopefully we will see you again in the near future.

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Reviewed 2 December 2017 via mobile

First ever shearings holiday I have experience,and can say I was NOT dissapointed,the Shearings staff were excellent(Glen the driver was very knowledgable of the history of the area)the hotel was a little cold in the reception area,and dont think the lift was adequate for the hotel size apart from that the waiting staff were extremely efficient,the room was bright,the food was first class,location over looking the marina and with 2days of excursions you certainly get a whole lot for your money ,so thanks guys great experience hope to travel again with you soon

Stayed: December 2017, travelled as a couple
Thank Bev B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonwMurray1, General Manager at Bay Torbay Hotel, responded to this reviewResponded 4 December 2017

Hi Bev b and thank you for your review of your stay with us. I am glad that your first experience of a shearing's holiday and the Torbay hotel was a favourable one and we look forward to future visits to us.

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Reviewed 1 December 2017 via mobile

Staying here for a family break. Temperature in hotel absolutely freezing. Guests sitting with coats on!! When reception informed about the cold we were told the heating isn’t on all day , they put it on 4pm!!! In December??? How ridiculous!
Not very friendly I must say .
Very disappointed bay hotels!! We are a party of 22 family and friends, with an 8 month of baby, shame on you !!

Stayed: December 2017, travelled with family
Thank tiggersmam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonwMurray1, General Manager at Bay Torbay Hotel, responded to this reviewResponded 4 December 2017

Thank you for your review and I am sorry if you were misinformed regarding the heating. it works on a sensor system and comes on automatically, although alternative heaters could have been made available to you if required. I will look into this miscommunication.

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Reviewed 30 November 2017

Booked with Shearings. Fantastic Company where nothing is too much trouble. I am disabled and use a wheelchair, although am not totally reliant but, Shearings' even phoned me to move our room to one nearer the lift. Lovely lady she was too.
The only 'but' is that the Hotel itself was extremely cold. Husband phoned Reception to say our radiator wasn't working (this being around 3pm) and was told there was nothing they could do before 5pm and, of course, 5pm radiator was heating up. I may be getting on in years but I've got a brain that can discern situations, all Reception had to say was that the heating is due to be switched on at 5pm. I wouldn't be happy, but prefer to be told the truth. We were not impressed. Pity, but please don't treat elderly people as idiots. THAT is the only negative thing, the rest of our stay was brilliant. Food, service, trips, the whole shebang. Bearing in mind it is now a cold time of year, and it was very, very cold last weekend, I think Torbay Hotel should redress its heating policy, quickly.

Room Tip: We always pay the extra amount to choose a room with a view. It's an optiona extra we like to tr...
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  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Hilary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SimonwMurray1, General Manager at Bay Torbay Hotel, responded to this reviewResponded 4 December 2017

Hi Hilary B, thank you for your review and your positive comments regarding your stay with us. I will look into your comments regarding the heating issue that you encountered. It is great to read that you enjoyed the trips , food and service were up to their usual high standards and that you were looked after regarding your accommodation. We look forward to seeing you again sometime in the near future.

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Additional Information about Bay Torbay Hotel

Address: Torbay Road, Torquay TQ2 5EY, England
Phone Number:
Region: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Bar / Lounge Restaurant Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Torquay
Price Range: S$118 - S$229 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bay Torbay Hotel 3*
Number of rooms: 222
Official Description (provided by the hotel):
Right at the heart of beautiful Torquay, the Torbay Hotel benefits from stunning views over the lovely harbour. The hotel can be summed up as, 'grand features in warm surroundings,' and includes front-facing rooms with modern facilities - the Premier and Superior rooms are particularly desirable. It has a large ballroom, two bars, an indoor heated swimming pool and a sun terrace. The hotel is also within easy walking distance of the town centre's shops, boutiques and restaurants. After two years of extensive restoration Royal Terrace Gardens (aka "Rock Walk") has been returned to its former glory with a modern day twist. Located just next to the Torbay Hotel, Rock Walk offers spectacular views across the bay, and at night when it is beautifully lit up, it makes for the perfect evening stroll. ... more   less 
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Also Known As:
Torbay Hotel Torquay
Bay Torbay Hotel Torquay, Devon

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