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All reviews orchid restaurant sea view the penthouse sister hotel livermead house three star first class high standard course dinner dining room room was large bit dated nothing too much trouble one night stay couldn't do enough thoroughly enjoyed our stay my mum
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Reviewed 11 July 2017

I stayed at this hotel for a night with my partner and was genuinely pleased with the experience overall. Checking in was quick and seamless, and after a quick availability check we were soon upgraded to a sea view room with a balcony. Worth the extra costs as the view was amazing. Our room wasn't the most modern and the hotel could probably benefit from an electronic key card system instead of the chunky metal keys they currently use. Our room was for the most part clean; the bathroom (in particular the shower area) hadn't been cleaned to a high standard (bit's of hair and whatever it was stuck to the shower wall) But apart from that the room was generally quite clean and tidy, as was the hotel itself.
The hotel is conveniently situated 5 to 10 minutes walk from the Railway station and about 20 minutes walk from the town centre and harbour. Harbour and Town centre again had spectacular views and were bustling plenty of shops, bars and restaurants but I specifically recommend 'The Rock' which I will probably write a separate review about as this place did great tasty food and has a large attractive beer garden - it also had live music in the evening (different artists and styles each night)

We had a slight hiccup in the early hours of the morning when trying to get into our room after a night out. The night porter couldn't find our room door key so spent 30 -
40 minutes going through every single key on his master set (around 50 keys) to no avail. A call to the sister hotel soon cleared up the situation and we eventually got to our beds but was not impressed with the lengthy delay. To the hotels credit though, the Duty Manager, Mike called me the following morning and was quite lovely and apologetic; he waived the upgrade cost of the room as a nice gesture.

All in all, I would recommend this hotel and would consider staying again.

Room Tip: Sea view rooms with a balcony
  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Indigo1507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2017

We just staded there for a couple of days.We had a lovely room with an amazing sea view it was fantastic,, It was our 25th Wedding Anniversary and the staff were brilliant when we came down for breakfast there was confetti on the table and again in the evening it made our day very special a very thoughtful touch .l would highly recommend it.Great food great atmosphere

Room Tip: Get one with a sea view well worth it
  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank andychellew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2017

We were pleased that this hotel was traditional style complete with a Powder Room. Our room had a lovely view back to Torquay, was spacious, comfortable and well appointed. Meals were excellent. Large car park. Good wifi. The only negative we felt were the expensive bar prices.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank BlueRidge105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2017 via mobile

Stayed as they showed as being dog friendly. Initially it seems so, no hassle at check in, but we were then told that we couldn't take the dog into any commercial room except a small corner of the bar at the back k out off the way. A large Stag Party was in the bar and even though they were loud and let's say "F & Cing" downing double shots and shirts they were treated with more respect that us. Definitely staying with a dog is like a second class citizen.
The room was ok. Blankets on the bed not a duvet bit old fashioned and pillows flat. Bathroom worked but the extractor was so loud I could hear the one on the floor below us.
Breakfast was entertaining, we were shown to our seat and explained that our friend would be swapping with us as he was looking after the dog. This seemed fine. We ordered food and waited 30 mins for it not to arrive, as breakfast closed in 20 mins we left and sent our friend to go down for food. He quickly called us and said our food had arrived so we went down and ate it. He then went down and they didn't clear the table for him or offer him tea, coffee, toast or anything but delivered a full breakfast he hadn't ordered. Wow it went in but you get the general idea. Faulty Towers was based on this kind of behaviour.
Overall, I guess lots of people will love this place, that is up to them but it needs to be driven forward and modernized both decoration and guest experience. As for the dog police, we were told that it was Mrs Rew (the owners) policy. I think she should look at The Imperial and The Grand that allow dog in most places with exception of the restaurants. They are also 4 Star not 3 Star.
Final fling, at 12.25am the fire alarm rang for about 5 sec then stopped. We had no explanation by staff at the time or in the morning. It wrecked our sleep but nothing was offered to compensate.
Sad state of affairs.

Stayed: July 2017, travelled as a couple
1  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2017

Firstly i imagine we were not the usual customers for the hotel. Part of an older, small stag group. Our main aim was to find somewhere to base ourselves for our time that was clean & convenient. Could not fault the service. The 2 girls on the front desk helped us out with any of our requests & ensure we did not get in the way of any other guests. The bar man was more than helpful & the breakfast the next morning was just what was needed. The hotel was clean and the staff were friendly and helpful. I imagine by the decor that the hotel would be ideally suited for the older customers.
Thanks

  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Wardy1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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