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Reviews (2,793)
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Reviewed 2 November 2017

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sharney_Central, Manager at Premier Inn Bournemouth Central Hotel, responded to this reviewResponded 11 November 2017

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Reviewed 2 November 2017

This hotel is in a great spot centrally located and perfect for enjoying the beach, shops and restaurants of central Bournemouth. The staff were really helpful and went above and beyond to promptly return a pair of glasses we left in our room on checkout. Central areas and lobby have an art deco vibe which works brilliantly throughout the hotel. The one thing which lets this hotel down is that the room we were allocated was shabby, smelt musty and needed a good refresh. Paint was peeling off the ceiling in the bathroom and black mould was present in the bathroom. We have stayed in Premier Inns where the rooms are so much nicer than this - Premier Inn needs to spend money on this property and then it would be a perfect stopover/short break.

  • Stayed: October 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank Lynne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharney_Central, Manager at Premier Inn Bournemouth Central Hotel, responded to this reviewResponded 10 November 2017

Dear Lynne S,

Many thanks for the review of our hotel. I'm really pleased you loved our central locationand the team were friendly throughout your trip.

It's a shame this was spoilt by your room not living up to our usual standard. All rooms should be thoroughly serviced by housekeeping and any repairs carried out by Maintenance to make sure everything's right so we're sorry for letting you down on this occasion. I've passed your concerns on to the Manager who will work alongside Maintenance to get the wallpaper and chair fixed as soon as possible.

I do hope we have the opportunity to welcome you back to get things just right.

Best regards,

Sharney Emery
Premier Inn Host

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Reviewed 31 October 2017

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sharney_Central, Manager at Premier Inn Bournemouth Central Hotel, responded to this reviewResponded 10 November 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 31 October 2017

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Sharney_Central, Manager at Premier Inn Bournemouth Central Hotel, responded to this reviewResponded 10 November 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 29 October 2017 via mobile

Had a lovely time at Premier inn thanks to April Macpherson who made me and my family feel so welcome. A real asset to your company Premier inn . She's was so helpful, polite and friendly. Will be going back again.

Stayed: October 2017, travelled with family
Thank Carmelita15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharney_Central, Manager at Premier Inn Bournemouth Central Hotel, responded to this reviewResponded 10 November 2017

Hi,

Thank you for your positive feedback, I am delighted that all aspects of your stay with us met your expectations. I am so pleased that you had such an enjoyable experience here with us.

It is wonderful to see such positive comments regarding our staff and thank you for your special mentions to the team, I will pass on your kind comments to April.

Best regards,

Sharney Emery
Premier Inn Host

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