2 night stay in March was very pleasant. Room was comfortable and spacious and bed was soft with good pillows. Good breakfast in their restaurant and the bar looked nice but never used it. Staff very attentive and could not have done more. Car park onsite is handy.More
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There are some positives: spotlessly clean, reasonable size room, comfortable bed, quiet air conditioning with a good temperature range, blackout curtains/blinds, and location convenient for most attractions. The staff were helpful and polite, and without fault. Taking account of all that, why do I rate it only three stars?
Answer: the poor breakfast. What does one expect for breakfast in England, and what's available at this hotel? Cornflakes and other cereals - no; selection of bread for toasting - no; marmalade and other preserves - no; sausages - no; mushrooms - no; hash browns - no. You get the picture. The only bread was a bun in which they serve some average bacon. The poached eggs were fine, but the "scrambled" were really just a beaten egg left to cook in a microwave and hence a bit like a rubber sheet rather than light and fluffy scrambled. The breakfast menu is offered via a coffee bar environment with its own shop front, and the service seems more aimed at the passing trade than the hotel guest.
We were pleased by the lack of traffic noise, but surprised by how loud the conversations were from the pub next door - perhaps better glazing is needed?
One thing to watch - crisps are placed with the complimentary tea and coffee, but they are a chargeable item from the minibar.
For Brighton, the hotel offers reasonable overall value, so it's a shame that the breakfast is so poor. Just improving the food would immediately raise the hotel to excellent.More
Dear Guest,
Thank you for taking the time to share your feedback.
It's pleasing to hear that there were positives from your time with us and that you found the staff helpful and polite.
In regards to your comment about breakfast, we don't advertise or offer a buffet breakfast - we have an incredible a la carte offering, with the finest local produce, cooked fresh to order and certainly not microwaved - there isn't one in the kitchen.
Meanwhile is available to both hotel guests and non residents.
I will discuss with housekeeping to see if there's a better location for the crisps, so not to cause any confusion going forward.
Sincerely,
Adam Rice
General Manager
I paid £240 with no breakfast for a night! Terrible waste of money! The place is shabby . Carpet stains everywhere and some rooms are of such poor quality as to be laughable. You can hear everything between rooms some not all good! Give this hotel a wide pass it’s overpriced and very tatty!
Dear Guest,
Thank you for taking the time to share your feedback.
I'm sorry that you were unhappy with your time with us.
Our rates are available as room only or inclusive of breakfast, for the convenience of the guest to select accordingly.
We are regularly refreshing the rooms and a full refurbishment is due to be completed - which will address the issues you encountered.
Sincerely,
Adam Rice
General Manager
I was a little worried that the hotel would be scruffy but I was really surprised at how nice it was. Crisp white bedding, coffee and tea in the room. Spotless bathroom. We were right by the lanes and shops so could pop in and out of the hotel easily
Very good
Dear Guest,
Thank you for taking the time to share your great feedback!
It's really pleasing to read that you enjoyed your time with us :)
We hope to see you again when you're next in Brighton.
Sincerely,
Adam Rice
General Manager
There is nothing to recommend about this property. The rooms are in shoddy condition. A standard room has no closet, no shelf, and no luggage rack. If you wish to unpack your suitcase, you may do so on the floor. There is no iron, no laundry bag, etc. The paint is peeking from the desk and the desk chair is a plastic piece of garbage that can only be bad for one's back. The mattress sags and the pillows are hard and uncomfortable. I can find nothing good to say.
Dear Guest,
Thank you for taking the time to share your feedback.
I'm disappointed to read that you didn't enjoy your time with us.
Iron and boards can be requested and delivered to the room and laundry is done by a 3rd party, of which upon request, they will provide the relevant items.
We are regularly refreshing the rooms and a full refurbishment is due to be completed - which will address the issues you encountered.
Sincerely,
Adam Rice
General Manager
We spent a long weekend here for my partner’s birthday, and the stand out feature of the whole weekend was how great all of the staff were. I had arranged flowers, chocolate, and Prosecco ahead of our arrival, and the staff put in our room for when we came back from an excursion. I was really pleased with the quality of the flowers which seemed to have come from a florist.
Location wise the hotel is ideal for all of the best bits of Brighton. Parking is available and was easy to find and access. You can communicate with staff on WhatsApp all times of the day and night, and they are responsive. You also get some really nice discounts on food and drinks if you book directly with the hotel.
The room was a bit old and tired, and I would imagine would be on the list for refurbishment in the near future. That being said, the room was clean and the facilities were absolutely fine. Some might find the bathroom alcove situation a little off putting, but it didn’t bother us too much.
All in all, we would definitely return on the basis of the wonderful staff, the brilliant location, and the reasonably priced offer.
Dear Guest,
Thank you for taking the time to share your feedback.
It's pleasing to hear that you found the staff friendly and helpful - it's something we really pride ourselves on.
We are regularly refreshing the rooms and a full refurbishment is due to be completed - which will address the issues you encountered.
We hope to see you again when you're next in Brighton!
Sincerely,
Adam Rice
General Manager
