Popped in to see if they had a family room for 4 nights. horrible and rude staff so we left without booking. It seems they obviously don't need or even want the business. I suggest trying somewhere closer to town. We ended up in an Air Bnb for the days we were in Brighton for roughly the same price.
Dear Julie F,
Thank you for taking the time to leave a review of us.
I'm sorry to hear that you had a bad experience with us, it surprises me to hear that you encountered a rude staff upon arrival, you can see that the majority of our reviews mention how strong our costumer service is.
Nevertheless, I'm happy to hear that you were able to find a more suitable accommodation for you in Brighton.
Should you wish to give us another chance in the future, please do not hesitate to contact us directly to be given a returning guest discount among some other benefits.
We visited as I wanted to see the murmuration. The hotel breakfast staff are so friendly and made us feel so welcome with our chihuahua pumpkin….we sat in the bar area to eat and our table service was above and beyond. We stayed in the family room 101 and found it lovely for size , beautiful bed and the sea view. Comfy beds and a lovely strong shower. If I was being picky…the bathroom door was hard to close and a dark unpainted part of the wall by the curtains in the main bedrooom which didn’t spoil our trip and could be easily rectified hence 5 stars
A short pleasant walk to the pier, shops etc.
Dear Ange and Darren,
Thank you very much for taking the time to write this great 5 stars review of your stay with us.
It's great to read that you really enjoyed your stay with us, we do take pride on our customer service and I'll make sure to pass your lovely words to the breakfast staff.
Room 101 is definitely a treat, the beautiful Seaview together with the room size really makes 101 the best room of the house and I'm happy you enjoyed it.
Thank you for letting us know about the issues in the toilet, I'll contact maintenance team regarding your comments on the bathroom door and wall so we can get that rectified ASAP.
We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.
Good location, parking available, have stayed here twice before but unfortunately this time there was building work on the adjacent property which started early in the morning, ( we do understand this was of of the control of the hotel). Breakfast was good
Dear Pete2012_12,
Thank you for taking the time to write a review of your stay with us.
I'm glad to hear that our hotel met your expectations and that you had a great stay despite the issue of the building work, which is as mentioned by you, unfortunately out of our control. I'm also happy to hear that you are a returning guest and that you enjoyed the breakfast.
If you haven't this time, please make sure to contact us directly to be given a returning guest discount among some other benefits.
The stay was 24 - 26th November & the stay was
paid for by way of Red Letter Day Vouchers. we
paid extra for the parking & breakfasts.
The Hotel is in a great location very close to the
I360 & the beach. It has a reception & all the staff
we encountered were very professional & couldn't
have been more accommodating.
The rooms are of a good size as are the ensuite
bathrooms. The only issue was that the lift was
out of order & there are loads of stairs especially
when carrying a pram up them.
The parking although not plentiful is just a short
distance from the hotel.
The breakfast seemed great value for money &
you definitely got more than you would expect.
The fact there is a hotel bar is a bonus as is the
dog friendly policy.
A comfortable stay in a busy hotel
Dear Robin H,
Thank you for taking the time to write this lovely review of your stay with us.
It's great to hear that you had a good stay overall.
We take pride on our customer service and our good value for money, together with our great location these are the main reasons why the guests return and stay with us again.
We understand that the lift being broken it is a big inconvenience to our guests and for that reason we tried our best to allocate everyone on a lower floor and also offered help with luggage or anything that needed to be taken to the room.
We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.
Have stayed here on many occasions
Have always loved the location price parking staff and breakfast
But not this visit!
If you book with booking.com you are always given the worst room but this time it was hideous. The bathroom was bigger than the bedroom!
Very basic very cheap furniture although beds were comfortable
The lad on reception with the chipped nail varnish was very rude which was unusual for this hotel. We dealt with him a couple of times and he was very dismissive
Breakfast was as basic as they could get away with but the staff were very friendly
Also the lift was broken
Probably won’t stay again which is a shame but they are cutting costs as much as they can
Pay a bit extra and get more
Dear RuthEastSussex,
Thank you for taking the time to write a review of your recent stay with us.
I'm sorry to hear that we were not able to meet your expectations this time, I'm sure that if was for you to inform us of your dissatisfaction with the room we would have made everything in our power to provide a better suited room for you.
We understand that being a returning guest you might have a preferred room and we do encourage our returning guests to let us know in advance which room they would like to stay in and when possible we are happy to allocate them.
It is a surprise to hear that a member of our staff was not welcoming, Jack, the staff you mentioned received several comments here regarding his great costumer service.
We are sorry that the lift was malfunctioning and we understand how inconvenient this can be to our guest, unfortunately this things does happen and we do apologise.
Should you wish to give us another chance in the future, please do not hesitate to contact us directly to be given a returning guest discount among some other benefits.
