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Susieque13
London, United Kingdom

Lovely seafront hotel

Review of Kings Hotel
5.0 of 5 bubblesReviewed 24 Jan 2023
I want to say negative things about my stay, but thats impossible to do. Oh ok the wind blew through the cracks in the balcony doors, but the really thick curtains meant the cold was blocked out. I booked the family suite, over looking the sea in January 2023, baring in mind it was winter and blowing a hoolie, the warm reception you receive upon arrival, soon makes you forget the weather. A clean and welcoming hotel, served by staff members and managers alike. The room was way beyond what i expected, booked for one night, but enjoyed ourselves so much that we Stayed another night. Clean bedding, towels in abundance and an en suite bathroom. Absolutely gorgeous thank you to everyone who made our stay a lovely experience.
Date of stay: January 2023
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Kammyla Alencastro, Guest Services / Front Office at Kings Hotel, responded to this review
Responded 24 Jan 2023
Dear Susieque13,

Thank you for taking the time to write this amazing 5 start review of your say with us.

I'm glad that you not only enjoyed the sea view room you were in but also all our staff, I'll make sure to share your lovely words with the other members of the staff, it's very rewarding to see costumers satisfied with our hotel and the service we provide.

We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews sea view sea front breakfast staff would stay again breakfast was included brighton centre one night stay full english breakfast a lovely stay seafront
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Reviewed 29 December 2022

The hotel is presented good with nice rooms and comfortable bed.
The biggest issue we had was with the breakfast, the orange juice glass was an a slightly bigger egg cup, the coffee was bitter and no hot milk just cold, the traditional breakfast came but it was teribble they run out of back beans and hash browns so didn't get them, the bacon was streaky not back bacon and was like leather, the sausage was a very poor grade and was chewy, the tomato was hard, the scrambled egg wasn't but a plain omelette chopped up and rubbery, the mushrooms smelt and looked terrible as they had black bits all over them and didn't smell like they should, lastly the plate was cold so any heat in the poor food is lost quickly. Needless to say we didn't eat it and made an exit feeling quite nauseated. The food and beverage manager needs replacing.

Date of stay: December 2022
    • Rooms
    • Cleanliness
    • Service
Thank jamestB2930UV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kammyla Alencastro, Guest Services / Front Office at Kings Hotel, responded to this reviewResponded 13 January 2023

Dear James T,
Thank you for taking the time to write this review of your stay with us.

I'm sorry to hear that the breakfast wasn’t up to your standard, I can only apologise and inform you that your feedback with be passed to the management team that will look up into what can be done to improve our service.

Should you wish to give us another chance in the future, please do not hesitate to contact us directly to be given a returning guest discount among some other benefits.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2022

Popped in to see if they had a family room for 4 nights. horrible and rude staff so we left without booking. It seems they obviously don't need or even want the business. I suggest trying somewhere closer to town. We ended up in an Air Bnb for the days we were in Brighton for roughly the same price.

Date of stay: December 2022
    • Value
    • Location
    • Service
Thank juliefF6122XN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kammyla Alencastro, Guest Services / Front Office at Kings Hotel, responded to this reviewResponded 21 December 2022

Dear Julie F,
Thank you for taking the time to leave a review of us.

I'm sorry to hear that you had a bad experience with us, it surprises me to hear that you encountered a rude staff upon arrival, you can see that the majority of our reviews mention how strong our costumer service is.
Nevertheless, I'm happy to hear that you were able to find a more suitable accommodation for you in Brighton.

Should you wish to give us another chance in the future, please do not hesitate to contact us directly to be given a returning guest discount among some other benefits.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2022

We visited as I wanted to see the murmuration. The hotel breakfast staff are so friendly and made us feel so welcome with our chihuahua pumpkin….we sat in the bar area to eat and our table service was above and beyond. We stayed in the family room 101 and found it lovely for size , beautiful bed and the sea view. Comfy beds and a lovely strong shower. If I was being picky…the bathroom door was hard to close and a dark unpainted part of the wall by the curtains in the main bedrooom which didn’t spoil our trip and could be easily rectified hence 5 stars
A short pleasant walk to the pier, shops etc.

Room tip: The hotel when we visited only did margarita pizza snack despite a board offering lovely sandwiches being up.
Date of stay: December 2022
    • Value
    • Location
    • Service
Thank Bennettonhols
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kammyla Alencastro, Guest Services / Front Office at Kings Hotel, responded to this reviewResponded 10 December 2022

Dear Ange and Darren,
Thank you very much for taking the time to write this great 5 stars review of your stay with us.

It's great to read that you really enjoyed your stay with us, we do take pride on our customer service and I'll make sure to pass your lovely words to the breakfast staff.
Room 101 is definitely a treat, the beautiful Seaview together with the room size really makes 101 the best room of the house and I'm happy you enjoyed it.
Thank you for letting us know about the issues in the toilet, I'll contact maintenance team regarding your comments on the bathroom door and wall so we can get that rectified ASAP.

We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2022 via mobile

Good location, parking available, have stayed here twice before but unfortunately this time there was building work on the adjacent property which started early in the morning, ( we do understand this was of of the control of the hotel). Breakfast was good

Date of stay: December 2022
Trip type: Travelled with friends
Thank Pete2012_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kammyla Alencastro, Guest Services / Front Office at Kings Hotel, responded to this reviewResponded 10 December 2022

Dear Pete2012_12,
Thank you for taking the time to write a review of your stay with us.

I'm glad to hear that our hotel met your expectations and that you had a great stay despite the issue of the building work, which is as mentioned by you, unfortunately out of our control. I'm also happy to hear that you are a returning guest and that you enjoyed the breakfast.

If you haven't this time, please make sure to contact us directly to be given a returning guest discount among some other benefits.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2022

The stay was 24 - 26th November & the stay was
paid for by way of Red Letter Day Vouchers. we
paid extra for the parking & breakfasts.

The Hotel is in a great location very close to the
I360 & the beach. It has a reception & all the staff
we encountered were very professional & couldn't
have been more accommodating.

The rooms are of a good size as are the ensuite
bathrooms. The only issue was that the lift was
out of order & there are loads of stairs especially
when carrying a pram up them.

The parking although not plentiful is just a short
distance from the hotel.

The breakfast seemed great value for money &
you definitely got more than you would expect.

The fact there is a hotel bar is a bonus as is the
dog friendly policy.

A comfortable stay in a busy hotel

Room tip: the lower the better. Faulty Lift
Date of stay: November 2022
    • Value
    • Location
    • Service
1  Thank lamptechonthenet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kammyla Alencastro, Guest Services / Front Office at Kings Hotel, responded to this reviewResponded 10 December 2022

Dear Robin H,
Thank you for taking the time to write this lovely review of your stay with us.

It's great to hear that you had a good stay overall.
We take pride on our customer service and our good value for money, together with our great location these are the main reasons why the guests return and stay with us again.

We understand that the lift being broken it is a big inconvenience to our guests and for that reason we tried our best to allocate everyone on a lower floor and also offered help with luggage or anything that needed to be taken to the room.

We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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