My first time staying here, really lovely hotel.. room I had was nice, perfectly comfortable and spacious.. staff are very welcoming, Jaime was especially brilliant, he helped me wherever needed with whatever query I had.
Only reason I haven’t given 5 stars is the bar.. had to keep going to find a member of staff in order to get a drink but other than that, I was very happy.. I’ll definitely be returning
Dear B Hub,
Thank you for taking the time to write a review of your stay with us.
It's great to hear that you enjoyed your first time with us ,and that the room you were in was up to your standards. I'm also glad you had a great experience with our staff and customer services, I'll make sure to pass your kind words to Jaime, our Reception Manager.
I do apologise for the inconvenience that was having to find a member of staff to get a drink, we will look into rectifying this as soon as possible.
We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.
I want to say negative things about my stay, but thats impossible to do. Oh ok the wind blew through the cracks in the balcony doors, but the really thick curtains meant the cold was blocked out. I booked the family suite, over looking the sea in January 2023, baring in mind it was winter and blowing a hoolie, the warm reception you receive upon arrival, soon makes you forget the weather. A clean and welcoming hotel, served by staff members and managers alike. The room was way beyond what i expected, booked for one night, but enjoyed ourselves so much that we Stayed another night. Clean bedding, towels in abundance and an en suite bathroom. Absolutely gorgeous thank you to everyone who made our stay a lovely experience.
Dear Susieque13,
Thank you for taking the time to write this amazing 5 start review of your say with us.
I'm glad that you not only enjoyed the sea view room you were in but also all our staff, I'll make sure to share your lovely words with the other members of the staff, it's very rewarding to see costumers satisfied with our hotel and the service we provide.
We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.
The hotel is presented good with nice rooms and comfortable bed.
The biggest issue we had was with the breakfast, the orange juice glass was an a slightly bigger egg cup, the coffee was bitter and no hot milk just cold, the traditional breakfast came but it was teribble they run out of back beans and hash browns so didn't get them, the bacon was streaky not back bacon and was like leather, the sausage was a very poor grade and was chewy, the tomato was hard, the scrambled egg wasn't but a plain omelette chopped up and rubbery, the mushrooms smelt and looked terrible as they had black bits all over them and didn't smell like they should, lastly the plate was cold so any heat in the poor food is lost quickly. Needless to say we didn't eat it and made an exit feeling quite nauseated. The food and beverage manager needs replacing.
Dear James T,
Thank you for taking the time to write this review of your stay with us.
I'm sorry to hear that the breakfast wasn’t up to your standard, I can only apologise and inform you that your feedback with be passed to the management team that will look up into what can be done to improve our service.
Should you wish to give us another chance in the future, please do not hesitate to contact us directly to be given a returning guest discount among some other benefits.
Popped in to see if they had a family room for 4 nights. horrible and rude staff so we left without booking. It seems they obviously don't need or even want the business. I suggest trying somewhere closer to town. We ended up in an Air Bnb for the days we were in Brighton for roughly the same price.
Dear Julie F,
Thank you for taking the time to leave a review of us.
I'm sorry to hear that you had a bad experience with us, it surprises me to hear that you encountered a rude staff upon arrival, you can see that the majority of our reviews mention how strong our costumer service is.
Nevertheless, I'm happy to hear that you were able to find a more suitable accommodation for you in Brighton.
Should you wish to give us another chance in the future, please do not hesitate to contact us directly to be given a returning guest discount among some other benefits.
We visited as I wanted to see the murmuration. The hotel breakfast staff are so friendly and made us feel so welcome with our chihuahua pumpkin….we sat in the bar area to eat and our table service was above and beyond. We stayed in the family room 101 and found it lovely for size , beautiful bed and the sea view. Comfy beds and a lovely strong shower. If I was being picky…the bathroom door was hard to close and a dark unpainted part of the wall by the curtains in the main bedrooom which didn’t spoil our trip and could be easily rectified hence 5 stars
A short pleasant walk to the pier, shops etc.
Dear Ange and Darren,
Thank you very much for taking the time to write this great 5 stars review of your stay with us.
It's great to read that you really enjoyed your stay with us, we do take pride on our customer service and I'll make sure to pass your lovely words to the breakfast staff.
Room 101 is definitely a treat, the beautiful Seaview together with the room size really makes 101 the best room of the house and I'm happy you enjoyed it.
Thank you for letting us know about the issues in the toilet, I'll contact maintenance team regarding your comments on the bathroom door and wall so we can get that rectified ASAP.
We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.
