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abi
Chessington, United Kingdom

Fantastic stay!

Review of Kings Hotel
5.0 of 5 bubblesReviewed 22 Feb 2023via mobile
Had an absolutely amazing stay at the Kings Hotel! Would absolutely recommend it to family and friends!! Will definitely come back to visit again!! Staff were very friendly and attentive:)
Very clean and had a lot is supplies!
View was perfect and the bed was super comfy!!!!!
5/5 ⭐️
Date of stay: February 2023
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kammyla Alencastro, Guest Services / Front Office at Kings Hotel, responded to this review
Responded 25 Feb 2023
Dear Abi P,

Thank you very much for taking the time to write this incredible review of your stay with us.
It's great to hear that you had a great stay and that you enjoyed not only your room but also felt welcomed by our staff.

We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews sea view sea front breakfast staff would stay again breakfast was included brighton centre one night stay full english breakfast a lovely stay seafront
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Reviewed 20 February 2023 via mobile

Stayed for one night. Staff pleasant enough. Room pretty basic. Could do with a bottle of water in the room. Bathroom was clean at first but floor was very wet which we presumed had only just been cleaned before we were given the key. Very odd as when we popped out briefly and then returned the floor was dry but there was a false eyelash in the sink - staff member was obviously missing this. My partner didn’t want to complain as didn’t want to spoil our very rare night away.
Breakfast is quite basic and we did have to chase up staff to get served.
It’s ok if it’s a short visit.

Date of stay: February 2023
Trip type: Travelled as a couple
Thank Y7075EVsarahj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kammyla Alencastro, Guest Services / Front Office at Kings Hotel, responded to this reviewResponded 20 February 2023

Dear SJW ,

Thanking for taking the time to write a review of your stay with us.

I'm happy to hear that you had a pleasant encounter with our staff, do do take pride on our costumer services skills.
We do apologised about the false eyelash in the sink, I'll make sure to report that to the Housekeeping Manager and she will see for this not to happen again in the future, I'm also sorry to hear that you did not enjoyed your breakfast experience.

Should you wish to give us another chance in the future, please do not hesitate to contact us directly to be given a returning guest discount among some other benefits.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2023

Overall the place is dirty overpriced and very dated I would not recommend this to anybody looking for a place to stay. Mouldy bathroom tiles broken 70’s furniture not been hovered dust and cobwebs cracks in ceiling and walls

Date of stay: February 2023
Trip type: Travelled as a couple
Thank Johnnygoto82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kammyla Alencastro, Guest Services / Front Office at Kings Hotel, responded to this reviewResponded 17 February 2023

Dear J L,

I appreciate you taking your time to write a review of your stay. We believe all reviews can be helpful and we do think people should honestly write what their experience has been to help other travellers but also to help us address our shortcomings.

I'm sorry to hear on this occasion your expectations were not met and you did not enjoy the hotel and your experience with us overall.
We do recognise that is a old building as many properties in Brighton are, but I can assure you that the rooms are renovated on a yearly basis and that we take the hotel cleanliness very serious as you can see on many of the other reviews we have received here.

We hope you come to Brighton in the future and manage to find accommodation that suits your needs better while you are here.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2023

Have stayed here many times and will again. Always great service, Jaime is brilliant. All staff professional and helpful. Clean rooms comfortable beds, great views. Tend not to have breakfast though as bread and other ingredients not great quality unfortunately. Breakfast staff are lovely also. Great location. Thank you.

Date of stay: January 2023
Trip type: Travelled as a couple
Thank Monty1111111111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kammyla Alencastro, Guest Services / Front Office at Kings Hotel, responded to this reviewResponded 1 February 2023

Dear Tracy,

Thank you for taking your time to send us a review of your stay.

It's great to hear that you enjoyed yet another stay with us, I'm glad you had a great experience with our staff and customer services, I'll make sure to pass your lovely words to Jaime, our Reception Manager.
Our location and staff are one of the main reasons our guest returns to us.

We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2023

We stay at The Kings Hotel on a regular basis, and it never disappoints. We had a lovely sea view room, which was kept nice and warm ( it was freezing outside!), a delicious breakfast, and the usual friendly welcome from the lovely staff - many of whom we have now got to know over the years. The hotel is close enough to make the short walk 10-15 mins) into Brighton centre, but far away enough to not be disturbed by any late night revellers. This has always been our first choice hotel in Brighton, and I certainly can’t see that changing any time soon. Great value for money, and highly recommended.

Date of stay: January 2023
    • Value
    • Cleanliness
    • Service
Thank johnparslow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kammyla Alencastro, Guest Services / Front Office at Kings Hotel, responded to this reviewResponded 29 January 2023

Dear John Parslow,

Thank you very much for taking the time to write this incredible review of your stay with us.

It's always a pleasure to welcome our returning guests and is even more gratifying to know that they enjoyed their stay once again and that we are able to maintain a great service overall.
The hotel location and our very attentive staff are one of the main reasons our guest come back to us and I'll make sure to pass your kind words to our staff .

We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2023

My first time staying here, really lovely hotel.. room I had was nice, perfectly comfortable and spacious.. staff are very welcoming, Jaime was especially brilliant, he helped me wherever needed with whatever query I had.
Only reason I haven’t given 5 stars is the bar.. had to keep going to find a member of staff in order to get a drink but other than that, I was very happy.. I’ll definitely be returning

Date of stay: January 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Bhub129
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kammyla Alencastro, Guest Services / Front Office at Kings Hotel, responded to this reviewResponded 24 January 2023

Dear B Hub,

Thank you for taking the time to write a review of your stay with us.

It's great to hear that you enjoyed your first time with us ,and that the room you were in was up to your standards. I'm also glad you had a great experience with our staff and customer services, I'll make sure to pass your kind words to Jaime, our Reception Manager.
I do apologise for the inconvenience that was having to find a member of staff to get a drink, we will look into rectifying this as soon as possible.

We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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