I have two favourite hotels, the Bernina in Geneva and The King"s Hotel in Brighton. I was particularly late to check in due to a much delayed flight from abroad but the night manager was welcoming and my room delightful. As usual John was charming as he served breakfast.
Dear Ian W,
Thank you for taking the time to write this amazing 5 start review of your stay with us.
We love to hear reviews of our returning guests, this shows that we are successfully maintaining the standard of our service to our lovely guests, we take pride in providing the best costumer service and I'll make sure to pass your words to the staff.
We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.
Fab spacious sea view room, comfortable spacious bathroom. Delicious eggs royal for breakfast. Dog friendly, he was happy go stay in whilst we went to Ephesus around the corner for a delicious Turkish meal. Room wasn’t ready at check in time but made up for it by giving us 2 hours the next day for a leisurely check out, Will be back 👍🏼
Dear Claireheldty,
Thank you for taking the time to write this great review of your stay with us.
We are happy to hear that you enjoyed your lovely sea view and that you could enjoy our delicious breakfast and the hotel facilities and the complimentary late check out that was offered to you.
We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.
We booked the Kings Hotel as we wanted a hotel on the sea front and close to the town’s amenities.
Booking in was easy and the reception staff polite and friendly.
We were recommended to park in the Regency Car Park, for which we had to queue for over 30 minutes for a space and came at an extra cost. Remember to add parking charges to your stay because we were not offered any discount as advertised by the hotel.
We paid the extra premium for a sea view double room and that’s what we got a room with a double bed overlooking the sea front.
On entering our room our immediate impressions were, basic and smelt of paint. It was clean and tidy but sparse. No extras – no robes, toiletries, bottled water. It did have a big flat screen TV which was placed in front of the window obscuring the view.
The over the bath shower was a dribble and although a slip mat for the bath was provided, the stepping in and out of the bath was not easy, especially if you’re vertically challenged!
The main issue with the room was the paper thin walls and creaking floorboards. We could hear our neighbours (either side and above) talking, heard the TV programs they were watching and the endless creaking of the floorboards.
We were aware that this is an old building, but having had some refurbishments done, why didn’t they bother to sort out the sound proofing and floorboards.
The next morning, after the worst night’s sleep ever, we decided that we would cut short our break away and go home. Before checking out we had breakfast as it was part of the package. The waitress was pleasant. The coffee was insipid and the scrambled eggs were served on thin bread which had not been toasted. When I asked if I could have toast instead of just bread I was given hot bread. We left not eating breakfast.
What should have been a pleasant experience was far from it.
Dear Clandy2K,
Thank you for taking the time to write about your stay with us.
I'm sorry to hear that you won't be returning to stay with us in the future.
It's great to know that your encounter with our staff was positive and you felt welcomed.
Regarding the parking issue I believe that there was a misunderstanding as we do not advertise free parking or discounted rates in any website, being a 3 start hotel we also don't advertise extras such as robes, bottle of water and toiletries.
We are sorry that the guests close to your room were being loud, please note that we have a 24/7 reception desk and if we were informed we could have helped you with the issue.
We hope you come to Brighton in the future and manage to find accommodation that suits your needs better while you are here.
The building is lovely. Great reception area with a bar and it is dog-friendly (for a small fee). In general the building is rather dated but it feels like a proper British hotel, right opposite the beach and a short walk from The Lanes and nightlife.
The double room was small, with just enough room to walk around the bed sideways and not a lot of space for luggage. The carpet could do with replacing, but the room was clean and there were blackout curtains. Always a plus.
I didn’t use the shower, but the bath was loooovely - great water pressure and HOT! Lots of towels and a shower-mat supplied.
The walls are rather thin and we had to listen to game shows coming from the room next door, but otherwise it was quiet.
I understand there are renovations going on so there was scaffolding outside our window, but they don’t work on weekends so it was quiet and we could still see the sea.
Parking is an issue, but we were able to drop our bags right out front and there is a locked luggage area at reception to keep our bags while we found a parking space.
Overall, not a bad stay. Thanks :)
Dear Quantum Butterfly.
Thank you for this honest review about your stay with us.
We are happy to hear that you enjoyed the hotel facilities and that you had an overall nice stay with us.
Our location is very convenient and most of our guests really appreciate how close we are from the city centre. I'm sorry that the guest next to you was being loud, it's important to mentioned that we have a 24/7 reception and in the future you can always contact us to resolve the situation.
We are doing some renovations around the building and we try to allocate guests in rooms that are far from the scaffolding so they can still enjoy the lovely sea views.
We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.
I had booked just the one night so in fairness and on balance the cost I paid was excellent value. My room was clean and the bed comfortable. As a contractor who refurbishes such establishments, I thought they had wasted a great opportunity in the bedroom design, but my sloping wardrobe brought a smile to my face. The bar and reception area is nicely done. It is an old building so you need to give some allowance but I still failed to see why some attempt on the acoustics had not been made. Listening to other rooms bathroom movements was not really acceptable. Even worst was listening to the room above mine enjoying their brand of music until 1am and then walking around and talking loudly. My patience ran out around 3am prompting me to contact reception to complain. The typed welcoming notes highlighted the poor reception of the Wi-Fi system, even suggesting you might want to try your devices in the bar/reception area. I did and it was as non existent as it was in my room. I did not order breakfast which was a decision made because they did not offer any food in the evening, so I expected they did not employ a proper chef. Overall if I was staying for a night I would not hesitate, but for longer then i would book elsewhere.
Dear Zipper28,
Thank you for taking the time to write this review of your stay with us.
I'm glad to hear that you think we offer great value for money, and that you have also enjoyed your room cleanliness and the quality of the bed.
It's important to mentioned that we are working in some refurbishments around the hotel as we understand a property like ours is in constant need of some TLC.
We are sorry that you could not connect to the Wi-fi, please next time make sure you inform reception so we can try and fix that for you while you are still on the property.
We look forward to welcoming you back in the future so please contact us directly to be given a returning guest discount among some other benefits.
