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Reviews (1,013)
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Reviewed 30 May 2018

Genuinely friendly & helpful staff populate a very nice hotel,very good standard of decor & cleanliness of guests rooms.
Conservatory dining room is good idea but needed dusting.
Honestly enjoyed our stay & use of leisure centre facilities.

  • Stayed: May 2018, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank paulacawley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponse02, General Manager at Bannatyne Spa Hotel, responded to this reviewResponded 30 May 2018

Dear paulacawley,
Thank you for taking the time to review us and I am pleased to read you found our staff genuinely friendly and helpful.
We have addressed the areas of need in the conservatory and thank you for bringing it to our attention.
We look forward to welcoming you back in the near future.
Kind regards,
James Mackay - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2018

We stopped over for one night whilst touring. It was a nice hotel with very comfortable rooms and we had a good night sleep. The Receptionist was excellent, explaining a bit of the hotel history and showing us to a very pleasant room. She did her job very well, convincing us that Dinner, Bed and Breakfast would be our best option. That unfortunately was our mistake because both the food and the Restaurant service was awful. We waited nearly an hour overall before our second course arrived. My so called medium rare steak was actually nearly well done and my wife's food and my food was cold. Then they had the cheek to tell me it wasn't, when the Chef cut it in half, after I had sent it back. We were offered compensation with the offer of waving the costs of our drinks. I believe this was worth £35. I did say that was not the reason for refusing to eat it but the discount was still made. Funny that. Had the Chef been correct and I had been incorrect as suggested, I wonder why there was a such a large discount? Anyway, suffice to say we will not be returning.

  • Stayed: May 2018, travelled as a couple
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Review collected in partnership with this hotel
Thank Stout31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponse02, General Manager at Bannatyne Spa Hotel, responded to this reviewResponded 30 May 2018

Dear Stout31,
Firstly, please accept my apologies that you did not find the meal up to standard.
As you will note by other reviews we are often praised for our food and service provided.
I would ask that you contact me directly at gm.hastingshotel@bannatyne.co.uk
I look forward to hearing from you.
Yours sincerely,
James Mackay - General Manager.

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Reviewed 25 May 2018 via mobile

Just come back from a 2 night ‘spring spa break’. What a fabulous time we had. Staff very polite, welcoming and attentive 10 out of 10. Room 10 out of 10. Evening meal 10 out of 10. Breakfast 10 out of 10. Spa and treatments 10 out of 10. Nothing to complain about everything spotless would definitely recommend. The spa break was excellent value for money. Eggs Benedict was the best restaurant ones I’ve had , fantastic. Will definitely return. Thank you to everyone there. You should be proud of the excellent service you provide.

Stayed: May 2018, travelled as a couple
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponse02, General Manager at Bannatyne Spa Hotel, responded to this reviewResponded 28 May 2018

Dear Karen S,
Thank you very much for rating us a 10 out of 10 and we are thrilled that you thoroughly enjoyed your stay with us!
We do strive to ensure that all our guests are well looked after and we are proud of the service we deliver.
Look forward to seeing you again soon.
Kind regards,
James Mackay - General Manager.

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Reviewed 23 May 2018

Lovely relaxing setting.
Staff were very helpful and friendly.
Would definitely go back and recommend going .The
Food was amazing and the staff were great.
There was a wedding here the weekend we stayed and the atmosphere was brilliant, the bride and groom seemed to very much enjoy there day

  • Stayed: May 2018, travelled with friends
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Review collected in partnership with this hotel
1  Thank jenniemackay69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponse02, General Manager at Bannatyne Spa Hotel, responded to this reviewResponded 28 May 2018

Dear jenniemackay69,
Firstly, thank you for sharing your experience with other potential guests, following your recent stay with us.
I was delighted to read that you enjoyed everything from the "relaxing setting", "helpful and friendly staff" to the "amazing" food.
We look forward to welcoming you back in the very near future.
Kind regards,
James Mackay - General Manager.

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Reviewed 18 May 2018

A very enjoyable stay set in a lovely location.
Attentive polite staff both Reception & Restaurant
Excellent Evening Meal.
Room was sizeable & comfortable and exceptionally clean.
Air Conditioning was quite noisy

  • Stayed: May 2018, travelled on business
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Review collected in partnership with this hotel
Thank SSwatridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementResponse02, General Manager at Bannatyne Spa Hotel, responded to this reviewResponded 28 May 2018

Dear SSwatridge,
Thank you for your review and it was our pleasure to look after you.
We hope to see you again in the near future.
Kind regards,
James Mackay - General Manager

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