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Traveller rating
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138
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61 - 66 of 1,569 reviews
Reviewed 14 August 2021

For £120 a night and I didn’t sleep a wink due to the noise from the gym all night. Nobody has been back in touch with me to do with my complaint and I have rang the hotel to chase it numerous times. I have now given up and will never return!

Date of stay: August 2021
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel
Thank mli76ep6gr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rojan Jimmy, Owner at Village Hotel Portsmouth, responded to this reviewResponded 4 weeks ago

Thanks for taking the time to write your survey; at Village Hotels we value all feedback, both positive and negative as it is only through such that we may learn and improve. I am sorry we didn't quite get everything right on this occasion and I have shared your feedback with the relevant departmental managers for review to hopefully alleviate some of the issue you faced.

Regards,

Jimmy

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2021 via mobile

Not the best, staff were great and friendly.

Room small and not much storage for bags, the guide on the TV did not show what was on now and next and then bed was hard.

The worst thing was to find the shower gel bottle empty when in shower

Restrant food was ok but over priced, not sure how it’s 4 star

Date of stay: August 2021
Trip type: Travelled on business
Thank willjmoo
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rojan Jimmy, Owner at Village Hotel Portsmouth, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to write your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2021

Poor cleanliness of bathroom
Poor choice of food, not enough food ordered by hotel
Not enough bar staff to serve guests whether ordering at the bar or via app
Staff not understanding the offers they offer when you book

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank JackieParrott
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rojan Jimmy, Owner at Village Hotel Portsmouth, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to write your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2021

Room tired and grubby. Would stay this far out of Portsmouth for the room. Bathroom panel loose. Corners of room dusty and need of cleaning. Room smelt stale and of cigarette smoke. Would not want to spend long in the room

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank grantstillwell79
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rojan Jimmy, Owner at Village Hotel Portsmouth, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to write your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2021

None of the technology worked. It was the busiest hotel I have ever been to. Everything is made unnecessarily complicated. The breakfast food was terrible. It was unclean. When we complained, the staff didn't even acknowledge it, she just asked if we wanted a starbucks. They were understaffed and the staff were under trained.

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Sunshine58485958191
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rojan Jimmy, Owner at Village Hotel Portsmouth, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to write your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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