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Somerset House Boutique Hotel
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Reviews (371)
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All reviewsflorence armsmercer collectionsuperior suitelovely hotelcooked breakfastparking permitmercer groupbeautiful roomclose proximityon arrivala ground floor rooml'occitane toiletriesa lovely stayquiet roadpower showergastro pubbooked rooms
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4 - 9 of 371 reviews
Reviewed 4 weeks ago via mobile

I was most impressed by the breakfast menu in the stylish restaurant area... simply wonderful food and it’s lovely to stay in a hotel where such thought goes into how pleasurable they can make it for the customer. To my surprise, even in the bathroom, there were L’Occitane hand, hair and body products. This is simply a no expense spared hotel. Luxury is everything when you feel a little tired and weary. I have only one criticism and that is that maybe child locks on the windows for a couple travelling with a child. Wonderful and close to stunning pebble Beach and the brilliant things to do in Portsmouth. You will love it. To add, great room service and wine. Make sure you look at the dinner menu

Stayed: February 2018, travelled with family
Thank DylanCJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Somerset House Boutique Hotel, responded to this reviewResponded 2 weeks ago

Dear Dylan, thank you for your kind review.
It is wonderful to hear that you found your stay pleasurable, from the breakfast, to the L'Occitane toiletries, to the room service menu, provided by our Gastro Pub, the Florence Arms!
We look forward to welcoming you back, please call us directly so that we can offer you the best rate.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2018 via mobile

Lovely hotel, perfect location and amazing staff, we can’t wait to return in the summer.
Our room was spotless and the breakfast was great. The Florence Arm was a great little pub and very welcoming. I would stay in any of these boutique hotels, we’ll!!

Stayed: February 2018, travelled with friends
Thank Al569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Somerset House Boutique Hotel, responded to this reviewResponded 1 March 2018

Dear Guest, thank you for your perfect review, it is wonderful to have such glowing feedback!
We are pleased that you felt well looked after at both Somerset House and in our Gastro Pub, The Florence Arms.
We would love to welcome you back, remember to call or email us for your next booking so that we can offer you personalised room selection at the best rate!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018

Stayed overnight with our granddaughter in a large room with a very high standard of decoration. The facilities were excellent, towels, toiletries etc of high standard. The main bed which was huge was both comfortable and warm. Breakfast, which was included in the price was served to us by a friendly and attentive waiter and the food again was excellent. We felt the hotel was excellent value for money and the staff extremely helpfull. Parking for us was in the street, but the hotel provided a permit and finding a space was no problem.

Stayed: February 2018, travelled with family
Thank Roger F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Somerset House Boutique Hotel, responded to this reviewResponded 1 March 2018

Dear Roger, thank you for your lovely review.
We are pleased that you found your room to be of a high standard, from the decor, to the L'Occitane toiletries!
We appreciate your kind comments regarding staff, we take pride in the level of service that we provide and to have that recognized means a lot to The Somerset House team.
We look forward to welcoming you back on your return. Just call or email us for the best rate.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018 via mobile

I booked Somerset hotel as a birthday gift to my husband.
I managed to grab a bargain for phoning directly and speaking to the lovely lady in reception. They were so helpful and friendly, it made planning everything so easy and stress free. They let me check in at 1pm to set up the room and left me to it to get the already clean room ready as I saw fit (I had flowers and presents that I wanted to set up)

Parking is free on street with a permit given by reception (in a different building just opposite the Somerset house)

We thoroughly enjoyed our breakfast which has a really good selection of cooked options and buffet of continental items.

Our only gripe which we mentioned to staff upon checkout was that the shower in our room was only running boiling or super boiling water and we couldn't work out the temperature at all. It was either our own fault for not knowing how to work taps (do'h) or something that needed to be looked at by the hotel itself.

All in all a lovely stay and we will definitely be back.

Stayed: February 2018, travelled as a couple
Thank bengalihalalfoodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Somerset House Boutique Hotel, responded to this reviewResponded 22 February 2018

Dear Guest, thank you for your pleasant review.
We are pleased that you enjoyed your stay and hope that your husband had a very happy birthday!
We are sorry that you had an issue with the temperature of your shower, I can assure you that this has now been rectified.
Phoning or emailing us is always the best way to ensure that you receive the best rate and the room most suitable for your requirements.
We look forward to receiving your call for your next booking!

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Reviewed 29 January 2018

We stayed at this lovely boutique hotel with our 5 year old son in January 2018 & we are already planning a return visit in November! We got everything one may need during a short family trip on a very cold & rainy January day during our trip to Historic Dockyards. Starting with an early check in to a super comfy & warm room with lovely toiletries to a relaxing family dinner at Florence Arms, peaceful sleep in a super quiet room and finishing our stay over a superb breakfast. Location is perfect, hotel is great but it is the friendly Staff that truly makes the stay unique. Thank you!!!

  • Stayed: January 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank ewawoodward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reception1113, Manager at Somerset House Boutique Hotel, responded to this reviewResponded 22 February 2018

Dear Ewa, thank you for such lovely comments.
We are very pleased that we were able to provide you with a nice sanctuary on a miserable day! It is great to hear that you enjoyed start to finish of your stay and also that you enjoyed a meal at our Gastro Pub, The Florence Arms.
Your kind words have been passed on to the Somerset House Team and we all look forward to welcoming you back!

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