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All reviews car park main building superior room the ground floor lovely hotel four poster bed city centre excellent location high street full english stayed for one night enjoyable stay cooked breakfast marlowe theatre lovely room a lovely stay woodmill
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Reviewed 2 November 2020

My husband and I have just come back from a weekend at the Falstaff and we couldn’t say enough good things about the place.
First of all, the location is ideal. We parked the car up and walked everywhere, not moving the car until we left. On arrival, we had a tourret room that had a bottle of Prosecco in an ice bucket and a bunch of flowers that the hotel had arranged for our anniversary, as well as swans made of towels on the bed.
The room was gorgeous, clean and spacious with old beams and was well equipped.
The restaurant was busy but the staff couldn’t do enough for you. They were helpful and polite and the customer service was just outstanding. The food was delicious and the staff kept the drinks coming when we had to out wait the rain. They seemed cheerful and just sang away to the music whilst preparing drinks.
Miles the general manager, clearly loves his job and does it soo well. He never stops for a minute and makes it his business to talk to everyone and ensure that everything is running smoothly.
We had such a great time and would definitely recommend this place..

Date of stay: October 2020
Trip type: Travelled as a couple
Thank Annalisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miles Shuttleworth, General Manager at The Falstaff Hotel, Canterbury, responded to this reviewResponded 9 November 2020

Dear Annalisa S - Thank you for the glowing feedback, we really appreciate and I do for the mention. We are looking forward to opening in December and having everyone return. We hope you keep safe and we will see you soon. Kind regards, Miles S

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Reviewed 1 November 2020

We stayed in two of the lovely rooms in the Annexe (Wood Mill Room 45 and 46). There is a modern feel and boutique design to this hotel. The location was perfect as it's opposite the historic West Gate and a minute's stroll to Canterbury's shops and restaurants and historic buildings. We appreciated the hotel's respect for Covid safety measures. All staff were friendly and professional. We highly recommend their generous and tasty Afternoon Teas (sandwiches, scones and cakes & bottomless tea/coffee) which can be pre-ordered for lunch. There is a small private car park (costs £10 to park overnight) - at first we drove by and missed the narrow entrance to it but once we knew the driveway was immediately next to Wetherspoons in Dunstans Street, it was straightforward. You cannot reserve a car parking space but we were in luck. However, should it be full, there is a public carpark very nearby. We liked the way the hotel's carpark has a barrier to ensure users are patrons.

Room tip: We liked the rooms in the Annexe (Wood Mill Rooms)
Date of stay: October 2020
    • Location
    • Sleep Quality
    • Service
Thank Anne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miles Shuttleworth, General Manager at The Falstaff Hotel, Canterbury, responded to this reviewResponded 9 November 2020

Dear Anne T - We are delighted you and your guests enjoyed your stay. The hotel does taker the Covid guidelines very seriously as we wish to keep staff and guests safe. We are looking to seeing you in the near future. thank you and kind regards, Miles S

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Reviewed 31 October 2020 via mobile

As per previous reviews this could be a lovely historical boutique hotel. Great location and the cocktail bar is worth visiting and sampling some drinks made with real panache. But not quite there, polite staff although the receptionist did appear to be more suited as a bouncer. But he was polite if not to the point.

I pre ordered the breakfast. I should know better than to have hotel breakfasts , very average and limited choice. There is a restaurant next door that appears to have a great selection.

Also the Orson Well’s film posters in Italian. Too garish for the style of the hotel.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank Bolingfrog08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miles Shuttleworth, General Manager at The Falstaff Hotel, Canterbury, responded to this reviewResponded 9 November 2020

Dear Bolingfrog08 - Thank you for your feedback, I appreciate the reception team do support hosting guests sitting in the bar area and I will pass on the feedback of coming across to the point, but we do need to manage guests keeping to the guidelines. Thank you and kind regards, Miles S

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Reviewed 31 October 2020

My husband and I stayed here for 4 days as a little treat to ourselves. Booked a superior room online and asked if possible to have one of the rooms with a free-standing bath and we got it! The room was amazing, you open the door onto a staircase and go up to a small landing with a beautiful bathroom. A step up takes you to the bedroom which was absolutely gorgeous. Beams, a huge bed, chaise longue and the bath...a free-standing copper bath no less! Lush!The only negative about the room (if I had to find one) is that it's at the front of the hotel and suffers from road noise and the noisy beer delivery to the next door pub! We live in a really quiet area so probably more noticeable to us. Saying that though, the pillows are like marshmallows so you can just wrap them round your ears and go back to sleep!

The hotel staff were all really friendly and helpful and any top ups of coffee, shampoo etc was left outside your door for you.

Bar area is lovely and the cocktails superb, probably one of the best pina coladas I've had!

We had breakfast included in our room rate and it was a little disappointing to be honest. The full English had a touch of school canteen about it. Bacon too fatty, mushrooms from a tin and scrambled egg made in large quantities and kept warm. The pastries were nice though.

Hotel is in a superb position, close to all amenities with lots of really good restaurants nearby. Would recommend to stay here and I'm sure we will again in the future.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank Trudy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miles Shuttleworth, General Manager at The Falstaff Hotel, Canterbury, responded to this reviewResponded 9 November 2020

Dear Trudy Y - Thank you for your lovely feedback and we are delighted you enjoyed the room. We can review the breakfast offer, but it is cooked fresh everyday to order. Thank you and we are looking forward seeing you in the future. Kind regards, Miles S

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Reviewed 20 October 2020

My mum, sister and myself spent one night at the Falstaff. The good points: The reception staff were very helpful upon arrival, rooms although small were very clean and comfortable. Bed and shower were excellent. The cocktails at the bar were also very good. Also we called for an ice bucket to be brought to the room and it was brought up immediately.

However, there were many reasons where this hotel let itself down. The afternoon tea was not worth the money, the cakes were like ones you get from the school canteen and you only get one cup of tea, no teapot left on the table. I also found a hair in a sandwich that was dealt with by staff (we got new sandwiches, glass of Prosecco and a small discount from the payment I had already paid) we were left waiting a long time when wanting to order another drink and have the rest of the tea boxed up so we left to check into our room. A member of staff rudely chased us saying we hadn’t paid. Although all was prepaid in advance, very embarrassing! We were told the manager would sort something for the embarrassment and long wait after being ignored, but didn’t! The breakfast was very average also.

Mirrors were grubby, seats with stains, some bad service, let the hotel down. We won’t be staying again unfortunately.

Date of stay: October 2020
Trip type: Travelled with family
Thank CAD627478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miles Shuttleworth, General Manager at The Falstaff Hotel, Canterbury, responded to this reviewResponded 9 November 2020

Dear CAD627478 - Thank you for your feedback, I'm sorry you did not feel the service was to a high standard. The feedback back has been passed over to our Afternoon supervisor and we look at refresh training with the team. As we receive positive feedback daily and the cake sand scones are cooked on site. We apolgise for the hair, but the chef who prepares the sandwiches is bald and the staff have their hair tied back and only deliver the food to the table, but we can review the procedures going forward. We hope it does not deter from returning in the future. Thank you and kind regards, Miles S

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