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All reviews the cottages city centre lovely hotel cricket ground free parking cooked breakfast room was large self catering breakfast was excellent top floor leave the car lovely grounds large car park poster bed would highly recommend this hotel full english water pressure
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Reviewed 30 January 2023

Stayed one night at this hotel. Was looking forward to a good night sleep after visiting this beautiful town. I was horrified when I saw the state of the bed, not only was the sheet stained, the side of the bed was torn and just left unattended but worst of all was the state of the mattress. You could feel the springs and the wood underneath, absolutely horrific night. The hot water flow was very poor not to mention a stained carpet. Breakfast was okay although bacon was very salty, at least the coffee was nice and the staff were friendly. Now I understand why they want you to pay upon arrival and not on checkout. Requested a refund but the absent manager simply refused over the phone. Plenty of other hotels to choose from in the area.

Date of stay: January 2023
Trip type: Travelled with family
Thank susannahs550
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ebury Hotel, General Manager at Ebury Hotel and Serviced Apartments, responded to this reviewResponded 3 February 2023

Thank you for your review . I am sorry you did not seem to like us . I have to say I have had no complaints prior to your stay regarding the mattress I do understand that all mattress are diffrent and one size does not suit all. You mention that I am absent manager well I pleased to say that I am not but I do live 20 mies away and I think Im allowed a homelife and even a day off and it was 930 pm so I feel the odd night at home is acceptable .

One thing I would say is that your daughter said to a member of the team was to " Just to ignore you" and that you were not an easy person to travel or go on holiday with.

I also just would like to say your attitude to the team mebers was rude condersending and not acceptable prehaps you should reflect on that ?
I wish you well in yourr future travels.
Kind regards
Simon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2022

The hotel is in a great location about 10 minutes walk from Canterbury centre with great shops and a good selection of lovely restaurants. We stayed in one of the cottages (room 10) which although spacious, was in need of updating. The beds were comfortable and the tea tray was welcome. It wouldn’t take much to fix the issues but just needs someone who cares enough to do so. Although I had called the hotel earlier in the week and was told the hot tubs were working (one of the reasons for choosing Ebury) on check in we were informed one wasn’t working and the other probably wasn’t hot enough due to energy bills being so high so they don’t keep them heated! We would probably return as we loved Canterbury and the location but would perhaps try one of the rooms in the hotel rather than the cottage.

Date of stay: December 2022
Trip type: Travelled with friends
Thank SusanEastSussex
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 November 2022

Had a lovely time at the Ebury hotel. The staff very friendly hotel room very nice and clean, breakfast was delicious so much to choose from.Canterbury Cathedral and all shops roughly about 10 minutes walk. Would highly recommended hotel.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank sophiedoe7421
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 November 2022 via mobile

Great stay, staff were very friendly. We stayed two nights for a weekend in Canterbury. The hotel has a good car park and is a very easy walk to the town center.

Our room was good, had a good nights sleep. The room especially the bathroom could do with updating.

The breakfast was great, a great continental selection and cooked.

Overall a great stay and great value for money.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank karenhN9421IQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 13 November 2022

Brilliant location,great staff.room very tired and sad looking,shower not great .beds uncomfortable.
Didnt stay for breakfast.
Shame good location but really needs an update and a good clean.
Grounds of hotel nice but again in need of a tidy.

Date of stay: November 2022
Trip type: Travelled as a couple
Thank swordfishHorley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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