I was sorry to read of the issues you encountered over your stay. I note that you were booked into our Burgate House annexe bedrooms. The rooms do all have sash windows that can be fully opened to increase ventilation. In addition, all the radiators can be individually controlled to increase, or reduce, heat in the bedrooms.
I have checked the WiFi connections in this building. We have not encountered any outages, and the speed was good on the devices I tried. I am sorry if you had difficulty over your stay.
I was concerned to read your feedback regarding breakfast, as we make every effort to make this as enjoyable as possible. We do cook each breakfast to order, and avoid the use of a buffet to prevent oily or cold food. I am very sorry we did not reach our usual high standards on this occasion.
Should you need to return to Canterbury, please do not hesitate to contact me, so I can oversee your stay personally.