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“No better”
Review of Prezzo

Prezzo
Cuisines: Italian, Pizza, Contemporary
Dining options: After-hours, Reservations
Restaurant details
Dining options: After-hours, Reservations
Reviewed 30 July 2017 via mobile

After a rotten experience some years ago I vowed not to touch this place again. However a couple of friends booked it this week so it would have been rude to refuse.

So how was it?

Awful! Everything tastes microwaved. I had the prawns. Simply bathing in salty oil and tomatoes. The burger was fatty in a dry bun. The wine for £19 a bottle tasted like a £5 bottle from co op.

I cannot understand how these places survive.

I know it's a so called budget place but there's no excuse for bad food at any cost.

Steer clear.

Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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54 - 58 of 221 reviews

Reviewed 26 July 2017

Bad food, bad atmosphere, bad service. We were served, having chosen from a limited menu, pizza that were sparsely coated and had the same texture as the menu by surly staff who could not care anything about their customers in a room that felt like a run down departure lounge. Otherwise a great meal. We would have walked but need to eat before going to the cinema

    • Value
    • Service
    • Food
Thank Pickwick53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love_prezzo, Guest Relations Manager at Prezzo, responded to this reviewResponded 31 July 2017

Thank you for visiting our restaurant.

We are really disappointed to read that the service amnd the food you have received were not up to our standard.

We will be looking into this with the restaurant team to ensure this experience is one off, as we can definitely do better

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2017 via mobile

We have visited Prezzo as a family a couple of times before, as they do a very good value children's menu.

On previous visits, we have noticed that the staff haven't been the most friendly, but as the food has been ok we have had no reason not to return, but I'm afraid after today we will not be going back.

The lady who showed us to our table behaved as if we were inconveniencing her day, and she was very abrupt with delivering menus and moving cutlery and glasses to accommodate our toddler. This was to be the last member of staff that visited our table.

In the 15 minutes we were there, no-one asked us for a drinks order or even apologised for the wait, and despite trying to catch the eye of one of the waiting staff, still no-one came to our table. In the end, we got up and left.

As mentioned before, on previous visits the attitude of the staff has left a bit to be desired, but the food has been ok. I'm afraid that after today, the attitude of the staff has lost you a customer. Eating out is supposed to be an enjoyable experience, not one where you're made to feel uncomfortable and that you're an inconvenience.

Thank katepittam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love_prezzo, Guest Relations Manager at Prezzo, responded to this reviewResponded 31 July 2017

Thank you for visiting our restaurant.

We are really disappointed to hear that the service you have received was not up to our standard.

We will do all we can to ensure this experience is a one off and we would be delighted if you were to come back and see how good we can be.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2017

Three of us booked a table taking advantage of a voucher offer. The food and service were good (as usual with this chain). The problem came with the voucher; it was collected with the first order, and when we came to pay, they could not find it and it took 10-15 minutes to sort it out. Rather spoilt the end of what had been a good evening.

    • Value
    • Service
    • Food
Thank pvardy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017 via mobile

First time visiting Prezzo and it won't be the last. We had a really nice meal, great food, friendly attentive waitress and good value for money.

Thank MrsEaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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