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Reviews (617)
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All reviewsdeluxe roomlancaster canalgame pieovernight stopthe ground floorhigh standardyorkshire dalesgood sizelovely hotelplenty of parkingen routefollowing morningstayed here for one nighteasy accesssouth lakesquiet locationcooked breakfast
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Reviewed 3 January 2018

100% friendly welcoming service as usual. Booked to stay overnight and have Xmas lunch with family next day. Family now fans of Crooklands too! Intend to make this an annual event from now on. Hopefully family will also stay over next time too to experience the full Crooklands stay!!

Room Tip: Have stayed many times and never had a 'bad' room!
  • Stayed: December 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank James J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2017

We booked our stay at The Crooklands Hotel at the last minute, as due to the adverse weather conditions we decided it would be best to stay somewhere local over night after attending a nearby family event. We had passed the hotel previously but never been in, and I have to say that we now wonder why we hadn't stopped there before. Every single member of staff we met with was extremely friendly and helpful, and the food was really good and represented excellent value for money - as did our room, which was one of the more expensive ones offered by the hotel, but given the size and facilities in it was a fantastic deal. We will definitely stay there again.

Room Tip: Ground floor rooms facing the car park suffer very little noise from vehicles coming & going.
  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Lawrence W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2017 via mobile

Just had a family meal at Crooklands. We didn’t stay over.
12 of us dined, food was good, no complaints. Puds were delicious. Prices were high end for bar food, but it didn’t break the bank.
Staff are friendly, bar and dining area are spacious and comfortable. Family friendly.

Stayed: December 2017, travelled with family
1  Thank BethSWoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

Girl friends came for a pre ordered Christmas lunch for 1pm . We arrived about 12-55 & were shown to our table . We had just taken our coats off when our starter arrived . The two waitresses kept looking to see we had finished whipped our plates away & brought our main course . They came several times to see if we had finished, by this Time it had become very un comfortable there was no atmosphere no music in the back ground , it felt as if we were a problem. We said to the waitress could we please have 10 minutes before we had dessert. If we had not said this we would have have finished before 2 pm . We came for a relaxing meal with a couple of drinks . We were pushed the whole time . The one good point was the food which was good . We will not return .

Room Tip: We did not stay , only ate in the restaurant
Stayed: December 2017, travelled with friends
3  Thank Vfwoody30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2017

Stayed here for two nights as we were attending a family funeral. Our room was on the first floor. Basic room which was ok but the carpet was stained and the tv was lop sided on the wall bracket - it looked broken. The shower ran hot then stayed cold despite fiddling with the control for ages. We ate there the first night: I ordered the lamb chops and checked they would be served pink. They arrived totally over cooked and I didn't eat them. No one came to ask if our food was ok. When the waitress came to collect the plates she reeled off "was everything ok with your meal" I said no which must have been evident as my plate had hardly been touched. She took no notice and asked if we wanted dessert and coffee! I explained the issue and she fetched her "manager". This person arrived on the scene and made no apology and gave us the impression she didn't really care. Overall we didn't find the place very friendly at all and there was rarely anyone at reception. Breakfast on day one was great and the lady serving was fantastic - very friendly and attentive. However on day two the manager served breakfast. If this person is providing training to other members of staff and setting an example then it's hardly surprising no one appears to have any customer skills! Poached egg (!) was hard and again he didn't come to check if everything was ok with our breakfast. We were sorely disappointed with our stay and will not be returning ever! On night two we went to the Plough at Lupton - a few minutes along the road. Same price food with excellent service - couldn't fault the food, ambience or service!. I would suggest the Crooklands Hotel needs to take a long hard look at their offering compared with the competition around them and improve the training of their staff, including the manager, along with the overall quality of their accommodation and food - or the place will not survive!

Room Tip: Don't have a room near a fire door!
Stayed: December 2017, travelled with family
1  Thank healeyBristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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