We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
US$115
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$180
Official Site
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Ash Bank B&B(Penrith)
Book now, pay at stay
US$94
US$86
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Free cancellation until 03/08
Book now, pay at stay
US$108
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Albany House(Penrith)
Free cancellation until 29/07
US$98
US$80
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$104
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Free cancellation until 04/08
US$130
US$126
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Book now, pay at stay
US$118
US$105
Orbitz.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
The Sun Inn(Newton Reigny)
Free cancellation until 28/07
US$87
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Reviews (1,182)
Filter reviews
1,182 results
Traveller rating
509
420
153
70
30
Traveller type
Time of year
LanguageAll languages
More languages
509
420
153
70
30
Show reviews that mention
All reviewsfamily roomjacuzzi and steam roombunk bedslovely hotelrestaurant staffreception areaswimming pooldressing gownsrelaxing staycoffee machinepublic areasstayed here for one nightleisure facilitiesopen firechanging roomsfresh milklittle touches
Filter
Updating list...
6 - 11 of 1,182 reviews
Reviewed 3 weeks ago via mobile

The leisure facilities are excellent and the Hotel overall quite good. It is looking tired in parts and would benefit from bathroom upgrades and air con.

Great access from the M6 motorway and very well placed for the Northern Lakes.

A special mention to George in the restaurant. Polite, couteuos and dealt with problems with our food very professionally. Waited 40 minutes on a Sunday night and the food was taken away as very over cooked. The food was taken off our bill, however we would rather pay and have an enjoyable meal, particularly after such a long wait.

Stayed: June 2018, travelled as a couple
2  Thank martin g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this reviewResponded 1 week ago

Thank you for taking the time to review your stay. My apologies regarding your food experience, but pleased to note that it was dealt with well by George.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

The hotel is really nice and the customer service from the staff is second to none. The rooms are nice and very modern, granted we are not blessed with hot weather a lot in the UK but this leads to the only negative feedback about the hotel - the rooms were so warm at night and air con would have been a blessing.
The spa area was nice and relaxing, the gym is very modern. If you would like treatment at the spa then book early to avoid disappointment.

Stayed: June 2018, travelled as a couple
Thank Algib5256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this reviewResponded 1 week ago

Thank you for your kind comments, much appreciated. If we experienced weather like this (if only!) on a regular basis then of course we would look at installing air con. Hope to see you again soon.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Stayed here with my partner Appleby horse fair week. Hotel has no air con. Stained mattresses. And our nieces glasses that fell behind bed. It took over 8 phonecalles bfore staff agreed to get maintenance.

We are still waiting on my partners watch to be returned. They now ignore emails

Hotel spa is lovely customer service terrible

Stayed: June 2018, travelled with family
4  Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Had a two night family break at North Lakes Hotel recently and had a great time. From the moment we checked in, it was first class all the way. All the staff were welcoming and friendly, and always willing to do their best. The rooms were spotlessly clean and comfortable, breakfasts and dinners were excellent. Thoroughly recommend this hotel.

  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank GeorgeMcl50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this reviewResponded 1 week ago

Glad you enjoyed it, and thank for the lovely comments about the team.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Stayed two nights during fair week, excellent dog friendly room, dog bed & “doggy door” both really thoughtful. When checking out with the receptionist, I asked if anyone else had stopped with a dog that weekend, she said I didn’t know there were any in the hotel.....which made my weekend, knowing that my own dog hadn’t been an inconvenience to anyone.
I had room service one evening, quiet night in, quick service, enjoyed my meal.
Comfy bed, slept well, good room facilities including Smeg fridge & fresh milk!
Breakfast both mornings all good, if I was being highly critical I waited a while to be seated but other than that, good, prompt morning service to the table. Overall an excellent stay and I won’t hesitate to return. 5*

Stayed: June 2018, travelled with friends
Thank lovethesoundofthesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antony_Penny, General Manager at North Lakes Hotel & Spa, responded to this reviewResponded 1 week ago

Thank you so much and we look forward to your next visit.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews