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Reviews (2,000)
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Show reviews that mention
All reviewsblue smokeleisure clublake viewleisure facilitiesbusy roadoutdoor hot tubbuilding workmain restaurantlake districtlovely hotelsteam roomwedding venuehigh standardlots of choicefrom start to finishnight breaklounge area
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Reviewed 10 December 2017 via mobile

Been here for the past 10 years for the Xmas party. The hotel is undergoing a huge makeover along with building of new rooms. Don't let this put you off as the staff are very helpful and friendly. The party on evening of the Friday 8th December was up to the usual high standard. In my opinion the DJ identifies his audience and selects music to suit. He has been here a few years now and always delivers. The new rooms are are very pleasant and modern and health spa is near completion, however the outdoor hot tub which was always busy is closed awaiting the refurb but should be ready Feb/March 2018. This is fab and overlooks the lake. Can't wait!
Sadly for the Saturday evening I had booked a restaurant in Windermere. By sadly I mean that what I should have done is booked a table in the new onsite restaurant. I looks outstanding and looking at the prices I would say that they have captured it just right. The lay out is superb and I cant wait to book for next year when all the work will be completed and I will be booking the restaurant onsite for the Saturday evening. The new coffee and juice bar looks fab but in my opinion the bar area needed to be extended and I think that this could have been in operated within the coffee/ juice bar as the layout and seating is superb with the lake view through the very large window.
Well done Mr Jeffery for completing the transformation thus far and for the new up to date uniform for the staff who all work hard to make our stay very memorable. Nothing is too much trouble for the staff through all departments. Oh and the breakfasts are still one of the best - if not the best in the area.
Looking forward to seeing you next year. However don't think we can wait that long so will probably visit during the summer .
Thanks again.
Brian Johnston

Note.
Please update the website with new images of this beautiful hotel spa. The new entrance is stunning with security guard onsite .

Stayed: December 2017, travelled with friends
Thank jonners95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NevilJeffery, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 23 December 2017

Dear jonners95
It's always a pleasure to welcome a regular festive party members such as yourself and you friends. I'm blushing with pride when reading your rewarding review and I am so pleased you are pleased with our development programme to date. Thiers more to come, but we are almost done, and I am positive you will be overwhelmed by the outdoor infinity pool next year, hopefully with snow upon the ground. Again Brian thank you and we are already planning next years party season. Regards Nevil Jeffery

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Reviewed 10 December 2017

Had the best works do at the party nights that the hotel run. Food was good, entertainment great and every work colleague had a dance so the music must have been wide ranging! We will be booking for next year.

Stayed: December 2017, travelled on business
Thank Slippermate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alar A, Guest Relations Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 19 December 2017

Dear Slippermate, Thank you for your review regarding the party night you attended at the Low Wood Bay Resort & Spa. It is great to hear that you had a wonderful time with your colleagues. We are looking forward to welcoming you back to our hotel again in the future.

Kind Regards,

Alar Allik

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Reviewed 6 December 2017

I had a very good deal here so I cannot really complain, not that i would wish to. There is very big work going on but you should not be too badly affected. The first room I was offered would have been OK if the lift was working, which it was not so it was far too great a trek and not acceptable. The second was next to the temporary entrance steps meaning that everybody coming or going would have to try hard not to look through my window. The third, which was offered readily was in the main building and very good. The hotel is all to a high standard, well positioned and with good facilities. Breakfast was a pleasure, maybe because it wasn't too busy and the restaurant (called I think Blue Smoke) was good though unnecessarily expensive. Altogether a good experience and I have planned to return

  • Stayed: November 2017, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NevilJeffery, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 23 December 2017

Dear davidnkaye

I am sorry to learn, all was not well upon your arrival, but pleased to learn we managed to find sort an acceptable room in the end. I am pleased to report the lift was fixed, once an engineer attended. It's pleasing to read we will have the pleasure of welcoming you back in the near future. Nevil Jeffery

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Reviewed 6 December 2017

The location of the hotel is great and when the building works are finished and sufficient staff employed the hotel will come up to its 4 star rating. Our room was modern, nicely furnished and the in room tea making was good. Whilst the breakfast buffet was varied the few waiters on duty had a job coping with serving coffee/tea and cooked to order breakfasts. At dinner time service was good, unfortunately the kitchen was slow and guests were left waiting too long for their meal.

Room Tip: Be prepared to find your way around the place as various older and newer buildings are on different levels.
  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Ivonne15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alar A, Guest Relations Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 13 December 2017

Dear Ivonne15, Thank you for your review regarding your stay at our hotel. It is great that you enjoyed your room. I am sorry to hear that you did not find the other services quite as good. Our apologies for the waiting times you experienced, I will make sure that your comments will be heard by the team so that we can work towards eliminating this kind of situations. I hope this did not leave you with a sour taste, and that we will have the honor to welcome you back to our hotel in the future. Once again, thank you for your review, kind regards, Alar Allik

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Reviewed 5 December 2017

Comfortable beds, room was quite large.

Excellent breakfasts.

We enjoyed the Christmas function there, and for 180 guests it was not too crowded, and the catering was very good indeed!

On the one night we had dinner at the Blue Smoke restaurant. I had the salmon, which was superb. My Mrs ordered the pork belly which was also really good.

Quite suprising for a hotel restaurant. The only downside is that it is quite pricey. Even with their special offer, it amounted to £22 for starter and main per person.

Room Tip: Ask for a room with a view otherwise you might get one with a view of the stores.
  • Stayed: December 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank RegiTime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NevilJeffery, General Manager at Low Wood Bay Resort & Spa, responded to this reviewResponded 5 December 2017

Dear RegiTime

I am so pleased to learn you enjoyed your recent Christmas Party night and mini break at Low Wood Bay Resort & Spa. I read with interest your rewarding comments about the overall dining experience you had in our new Blue Smoke on the Bay grill restaurant. I will be sure to forward these words of encouragement on to all team members. We look forward to welcoming you back again in the near future. Kind regards Nevil Jeffery

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