Excellent service from the moment we arrived. The room was very clean and tidy. You are quite a walk from the pleasure beach so getting a tram ticket is a good idea. The pub up the road Uncle Toms Cabin serves a good pint and the pizza was really good. The weather was the best, easy to get to the zoo and Stanley park from where we were staying. There was also a park close by as our grand children woke up early the first day. Did not have a problem parking near the hotel either.