Comfortable, Good facilities & services. Central to Docklands and very handy to central shopping. Less than 200m from Beatles museum, and Tate, Liverpool Museum and Mersey Ferries are not far away either.
Good buffet breakfast. Good comfortable bar and lounging area. A nice feel.
Rooms had air conditioning and heating.
Only one USB port.
Easy access. Parking may be a problem, but plenty near at hand.
Happy to return and recommend.More
CrownePlaza.com
Booking.com
Expedia.com
We paid for an executive room, the room for nice enough and clean. We had some drinks in our fridge, x2 Pepsi Max's, a sparkling and a still water which was nice to have. Also pods of coffee and maker. We had a room facing the wheel and could see docks and the river which was nice. We also had dressing gowns and slippers, the dressing gowns did feel a bit like a really old rough towel though unfortunatley.
The staff were friendly and polite.
It was a good positioned hotel, close to everything.
But for the money we paid, I wasn't really impressed.
- The bed was really uncomfortable, I kept waking up with bad back and its still hurting now.
- We couldn't order room service some technical issue to get in contact with the restautant, not sure why they couldn't have physically gone and asked, although i'm glad because the prices were silly. We only wanted 2 scoops of icecream each at £7 and then £6 on top for room service for one time is ridiculous.
- The sinks and bath are so low.
- For the size of the hotel, the breakfast part is silly, the cooked breakfast is in the smallest trays ever, can get about 8 eggs in it and then has to be replaced. The food was quite cold.
- The womens toilets downstairs were outdated in comparison to the rest of the hotel and locks were broken on 2 of the toilets.
Won't be returning.
Good afternoon Marie,
Many thanks for staying recently and thank you for taking the time to leave a review.
We are happy to hear that you found the room to be clean. We work very hard to ensure all of our guest meet the highest level of cleanliness in the hotel and most importantly on their rooms. I am very sorry however to hear that you found the beds to be uncomfortable. This is a surprise as we usually receive comments about how comfortable the beds were and we apologize this wasn’t your case.
We’d truly love it if you had the chance to reconsider your choice not to return to a Jurys Inn or Leonardo so we can improve your impressions.
Kind regards,
Emanuel
Customer Experience Team
We had a fantastic day and the staff were excellent namely Charlotte, Rachael and Megan!
Great hotel, great price and great place!
Would definitely recommend and stay again!
Very close to the docks, arena and centre also!
Good afternoon,
Thank you for your recent stay and for your review.
We are happy to hear that you have enjoyed your stay. We must agree with you in regard to our location being perfect being so close to Liverpool Cathedral, makes it a perfect place to see the 20th – century Cathedral which was a place of worship with the highest gothic aches and a viewing tower. Thank you for the kind words in regard to our colleagues Charlotte, Rachael and Megan. I will make sure to pass on the good words to them, as I know they would be delighted to hear them.
It'd be brilliant if you could come back to a Jurys Inn or Leonardo’s Hotel soon and we can continue to show off our passion for excellent customer service!
Kind regards,
Emanuel
Customer Experience Team
Booked last minute for New years night. Nice hotel, spacious bedroom and bathroom. Staff really friendly and helpful. Parking down street, not a big issue. It's about 10 / 15 min walk to Mathew Street. Food nice in bar but would have liked more options. Would stay again.
Good morning Kay,
Many thanks for staying recently and thank you for taking the time to leave a review.
We are really happy to read that you liked our rooms. They are really spacious and decorated by some of the most modern
décor to ensure all of our guest have an amazing stay. Thank you for the feedback in regard to the menu. I will share this feedback with our management team to check whether it’s possible to do some upgrades.
It'd be brilliant if you could come back to a Jurys Inn or Leonardo’s Hotel soon and we can continue to show off our passion for excellent customer service!
Kind regards,
Emanuel
Customer Experience Team
The room was fine, location is great, however, the restaurant and bar was utterly terrible. Missing food, dirty plates and glasses as well as waiting nearly 2 hours for food. Fine for staying the night but the restaurant is catastrophic. 2 stars
Good afternoon,
Many thanks for staying recently and thank you for taking the time to leave a review.
We are glad to know that you enjoyed the spacious comfortable room allocated, as we do have a lovely housekeeping team that take the greatest care of the rooms. We are sorry and surprised to hear that the restaurant wasn’t up to our usual standards. I will share this feedback with our management team as I know they will ensure a follow-up action.
I very much hope you'll be able to return to a Leonardo or Jurys Inn hotel soon and we'll be able to start to improve your journey as a customer.
Kind regards,
Emanuel
Customer Experience Team
Had a great experience at this hotel with Louise and Charlie as they made it extra special for my girlfriend’s birthday they decorated the room and made it look very good. All the staff were brilliant and kind. Highly recommend 10/10!
Good morning,
Thank you very much for staying with us and for leaving a review.
We are happy to hear that you have enjoyed your stay, and we wish your girlfriend happy birthday. We must agree with you
in regard to the staff, they are very good at noticing details and very experienced in service. They put a lot of effort and passion into their job.
We look forward to welcoming you back to Jurys Inns and Leonardo hotels in the future!
Kind regards,
Emanuel
Customer Experience Team
