Thank you for taking the time out of your day to leave this review. We are always looking for ways to improve our services, and so your feedback is very important to us!
We are sorry that you were dissatisfied on this occasion. We would like you to know that we launched a full investigation into the relevant departments following your complaint so we can ensure a situation like this doesn't reoccur.
We would like to express that this is not our usual standard here at easyHotel, which is why when situations like this occur we try to compensate our guests. We do hope you were satisfied with the refund we provided following your stay.
We would love for you to return to our hotel, so we can show you the true easyHotel experience. Once again, we apologise for any inconvenience caused during your stay.