Staff was so lovely and helpful.
Room was very clean when we arrived and we had a nice view of street. Room was good for how cheap it was. Would stay again. 10/10
We only wish bathrooms weren’t made of glass but other then that it was great and super affordableMore
CrownePlaza.com
Expedia.com
Expedia.com
We stayed here to save taxi fares home and didn't think it would be up to much but how we were wrong! The rooms were spotlessly clean, we couldn't fault the cleanliness at all! The bathroom was cleaner than in a 5 star hotel. We would recommend staying here again
Dear Guest,
Thank you for completing the survey and expressing your feedback regarding your recent stay with us.
We are glad you enjoyed your stay with us and found everything to your liking.
Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level.
We look forward to welcoming you back to our hotel again in the future.
Kind regards,
easyHotel Liverpool
Recently stayed here with my partner for new year.
I would not recommend this hotel at all. The room was full of condensation leaving all our stuff dripping wet in the morning when we woke up, meaning we had no clothes to wear for the day. We had a couple walk in to our room while we were in there and had no apologies from the person in charge at the time. The shower was full of black mold and the shower door was broken. The rooms are tiny, you can’t even walk past each other without having to breath on. I had to go ask reception for more pillows on our first night because the ones we had were no thicker then a slice of bread and had one each. We also were awoken at 11:30 at night by the fire alarm going off, we packed all our stuff to be told it was a false alarm and can return to our rooms. Our key card to our room never worked so every time we left the room we had to get someone from reception to re do our key card so we could get back in our room. We were meant to stay two nights but needed up just staying for one. As we were trying to check out we were left at reception for over half an hour because no one was there so we just left the key card and a note.
I have been trying to contact someone regarding the stay to have some money back due to it being a bad experience. No way is the hotel work £160 a night( what we paid for) you don’t even get a kettle in your room, how ever every message I send or email I send I get nothing back.
Very disappointing and really wasn’t a good start to our new year.
Dear Joanna
Thank you for taking the time out of your day to leave this review. We are always looking for ways to improve our services, and so your feedback is very important to us!
We are sorry that you were dissatisfied on this occasion. We would like you to know that we launched a full investigation into the relevant departments following your complaint so we can ensure a situation like this doesn't reoccur.
We would like to express that this is not our usual standard here at easyHotel, which is why when situations like this occur we try to compensate our guests. We do hope you were satisfied with the refund we provided following your stay.
We would love for you to return to our hotel, so we can show you the true easyHotel experience. Once again, we apologise for any inconvenience caused during your stay.
Kindest regards,
easyHotel Liverpool
I would rate it less if possible. Shocking room, no space for us to walk around the bed. No room for our luggage. The room was so small I could have used the toilet as a pillow. I’ve been in car boots that are bigger. Shouldn’t advertise the room as bigger than it actually is. Wouldn’t recommend this place to a dog. Shocked at the price we had to pay for the awful room we got and when we complained all the staff said was “we have no other rooms”.
Dear Guest,
Thank you for your feedback. We are really disappointed that you had such a negative experience during your stay with us. However, we are always looking for ways to improve our guests' experience, and so your feedback is very important to us!
We're sorry that you did not find the size of the room suitable for you. We do provide accurate photos and measurements, of this on our website, of each room type.
Thank you for your feedback.
Kind regards
easyHotel Liverpool
A good value hotel in an excellent location near the centre. A lot of tourist sites nearby. The rooms are a little small but very well designed and have everything you need. We found the reception staff to be very friendly and helpful.
Dear Guest,
Thank you for taking the time to complete the survey and expressing your feedback regarding your recent stay with us.
We are glad you enjoyed your stay with us and that you found our reception team to be friendly and helpful.
Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level.
Kindest regards,
easyHotel Liverpool
We stayed here Sunday 19th December the lady on reception I think was American or Canadian and was lovely very informative and quickly checked us in ....perfect night's sleep lovely clean room ....and the guy on the reception AGAIN very lovely would stay again in a heart beat
Dear Guest,
Thank you for taking the time to complete the survey and expressing your feedback regarding your recent stay with us.
Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level.
Kindest regards,
easyHotel Liverpool
