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    Reviews (1,550)
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    All reviewsbold streetthese apartmentsiconic apartmenthen doamazing nighton arrivalliving areajacuzzi bathfantastic weekendbe booking againthe location is perfectvisiting liverpoolmember of staffvaultbirthdayps3accommodation
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    6 - 11 of 1,550 reviews
    Reviewed 12 February 2018 via mobile

    Stayed at the vault on bold street. The televisions, wifi and the karaoke didn’t work, it was freezing and the ceilings were leaking. Friends luggage got soaked and had to go out and buy new clothes. Rang the reception who sent a maintenance guy out who said he’d be back in ten minutes and never came back. Rang up again in the morning and the guy never came out until three in the afternoon

    Stayed: February 2018, travelled with friends
    3  Thank Toni L
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 12 February 2018 via mobile

    Re 'vault' ing!! Stayed in the vault on bold street. Stay here at your peril. Absolutely shocking! Read and listen the reviews on this place because they are all true. Dark, dingy, smelly... Damp, unsafe... overall a terrible place to stay yet has so much potential. At £3600 for two nights you'd think they could get the simply yet important things right but the reception staff advice you to make a complaint on check out.. totally useless. Faults included broken entertainment system, dangerous stairs, no phone signal or Wi-Fi, leaking ceilings, freezing, flooding showers, muggings, unsecure..etc the list is endless. Incompetent and unhelpful staff answering central contact number. Being told it's only a serviced apartment therefore they don't have call out staff available at night on a weekend.. surely this is the only time the staff would actually be required? As it is sold as being a party pad? Who do you know that parties 9-5 Monday to Friday?? Disgraceful. We all expected much more from what the videos and photographs portray on your website and adverts. Feel totally robbed, let down and disappointed.

    Stayed: February 2018, travelled with friends
    3  Thank kazaraki
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 31 January 2018 via mobile

    Iv just returned from 2 nights in the god awful place!! This is the absolute Pitt’s. We stopped in the vault which is under ground and is vile! The whole place stinks, the place is dirty! The beds were soaking with damp! We moved the pillow and they actually had mould all over them!!! The place is freezing. The water was dripping from the ceiling on go people who were in bed, the ceilings were bubbled and peeling from the water, mould everywhere!! An alarm starting to go off from about 3am and the lovely security girls tried everything to stop it but couldn’t. They eventually crowbarred the next apartment up so we could at least get some rest at about 5am. The security were really lovely. We complained obviously about the state of the place and were told that the management had been in touch and we were getting someone to clean everything the next day however clean wasn’t what happened. We weren’t allowed to stay in the apartment upstairs the next night as it was booked already and a few girls actually left and went home because the dreaded having to stay another minute in this hell hole. We stayed because it was a very good friend 50th and made the most of Liverpool the next day which is a nice place however we had to go back. I have put some photos on which actually don’t show just how bad this place is. We were actually told that they couldn’t believe they had a 50th birthday stopping in this place because they wouldn’t ever put anyone over the age of 25 in it!! I read some reviews before I left and was worried about what I was guna get but honestly I wish I had taken notice of what people said in here. Don’t waste your money! The place should be sued for running something this bad and taking money off people who have worked hard to earn it. The place needs closing down!!! ASAP.

    Stayed: January 2018, travelled with friends
    4  Thank nicola b
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 18 December 2017 via mobile

    Don't be fooled by the pictures! The New York apartments look nothing like them! The apartments were dirty not worth the money! Mould in the showers! Jacuzzi wouldn't drain! Holes in the blinds no curtains! Strong urine smell in the building!

    Stayed: December 2017, travelled with friends
    5  Thank Gaughan_M
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
    Reviewed 9 October 2017

    Customer service = atrocious. Emails ignored, phone rings off the hook, no windows & dim lighting, leaky toilet, smelly drains, no towels given until 24 hours later (10 between 20), broken mirror (which resulted in a boo boo), trap door in the bedroom ceiling which led out to the street & got kicked by drunks trying to enter the dungeon, Holes in walls, rotted bathroom doors.

    We are all now suffering from cabin fever since escaping yesterday morning, its hard adjusting to light, but we are slowly getting there..

    100% would not recommend to a friend

    Goodbye signature living, it was short & certainly not sweet

    P.S. Great location (if you can find the hotel)
    P.P.S . Had an awesome weekend regardless of the hotel!

    • Stayed: October 2017, travelled with friends
      • Location
      • Cleanliness
      • Service
    5  Thank tnib2017
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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