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Reviews (3,744)
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Traveller rating
1,863
1,077
464
225
115
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All reviews river view huge bath walk in shower princes dock wet room car park next door lovely hotel mini bar liver building cooked breakfast standard room city centre reception staff a lovely stay comfy bed reception area stayed for one night
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20 - 25 of 3,744 reviews
Reviewed 15 January 2023

We travelled to Liverpool to watch our dismal Leicester side play Liverpool just before new year, the hotel is in a fantastic location, we have stayed at the Birmingham Malmaison a number of times so knew what to expect, and we were not disappointed, the usual fantastic service, rooms were clean, only downside was the shower didn't drain quickly enough so the bathroom flooded too easily.

Aside fo that great stay, and will return when we come back to Liverpool!

Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Aiden M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office, Guest Services / Front Office at Malmaison Liverpool, responded to this reviewResponded 9 February 2023

Hello 271 aidenm

Thank you for taking the time to leave such a fabulous 5* review! We are so pleased to hear that you enjoyed our comfortable rooms and that our friendly team were able to make your stay an excellent one, Its nice to see that your experiance through our brand has been postive.

We look forward to welcoming you back again soon.


Warm regards,
Team Mal X

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2023 via mobile

Had our wedding at the malmaison Liverpool in November 2022 , and we made the best choice what a hotel! beautiful hotel with a wonderfully intimate luxury feel to it, our photos outside by dockside with the amazing views over the river , all the beautifull buildings lit up ,just the perfect location.. The staff were second to none, thety coulldn't do enough for us, the events planner and her team literally took so much stress off our shoulders throughout the whole process and became someone I looked forward to popping in for a cup of tea and chat about the plans. Also have to say how utterly delicious the food was, I can't recommend this hotel highly enough , an absolute gem of a hotel , can't wait to go back.

Date of stay: November 2022
Trip type: Travelled with family
1  Thank lyndseyb975
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office, Guest Services / Front Office at Malmaison Liverpool, responded to this reviewResponded 3 weeks ago

Thank you so much Lyndsey for the gorgeous review, we are so glad you had the best time and the whole staff was thrilled to read how much you appreciated them! Cant wait to have you back with us!

Love Mal xx

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Reviewed 11 January 2023 via mobile

Great location and looks impressive from outside and lobby. Booked a club deluxe room and was very tired looking and smaller than I had anticipated / fridge but no mini bar. Staff were lovely and breakfast was worth the stay but I won’t be rushing back

Date of stay: December 2022
Trip type: Travelled solo
2  Thank strokewidow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office, Guest Services / Front Office at Malmaison Liverpool, responded to this reviewResponded 3 weeks ago

Thank you for the review, we truly appreciate your feedback! We hope you'll still come to visit us again in the future, and if you have any preferences for your room please feel free to contact us directly, we would love to assist!

Love Mal xx

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Reviewed 11 January 2023 via mobile

We stayed in hotel with my bf for 1night in Toffee shop room on 6floor.Room was beautiful and clean.Diner was amazing and staff in brasserie was very friendly and kind.in morning we had a nice breakfast and lady serving us was amazing.her name was Ivana.She was smiling,full of energy,kind and she made our morning special just with her presence.Malmaison is lucky to have staff like her.Hope she will be there next time we go there.

Date of stay: January 2023
Trip type: Travelled as a couple
2  Thank SusanahM37
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office, Guest Services / Front Office at Malmaison Liverpool, responded to this reviewResponded 3 weeks ago

Thank you Susanah for the lovely review! We all adore our Ivana, she was thrilled to hear how much your enjoyed her service and amazing personality! Hope to see you again very soon!

Love Mal xx

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Reviewed 11 January 2023

Booked this hotel as we got tickets to see Peter Kay as a present. The reception was not clearly signposted due to work going on. Had a good night until we returned to the hotel only to encounter bar staff who couldnt be more unhelpful. Asked for some bar snacks and where told they do not have them only room service. Had to ask for the price of the drinks,which where over priced. When we checked out the next morning and informed about the bar staff,the receptionist said they would like to do what they could to make the stay enjoyable. She offered to speak to the manager about removing the cost of 2 drinks. I said i did not complain to recieve a discount,but when she returned the cost was still there so i assume the manager refused her request. Told them i would not recommend and would not be returning.

Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank OnAir643327
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Front Office, Guest Services / Front Office at Malmaison Liverpool, responded to this reviewResponded 3 weeks ago

Thank you for your review, we are sorry if you struggled find our new entrance when you arrived, we understand it can be a bit confusing at first. Please rest assured your feedback about our bar staff has been passed over to the department, apologies again for any issues this have created. We are sorry if there was some confusion in regards of the bill upon departure, but as you declined both speaking to a manager and getting your drinks removed our receptionist thought you did wish to pay for them. We are sorry if this was a misunderstanding by our side and we wish we could have find a satisfactory solution to these inconveniences.

Love Mal xx

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