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“Good food simple and fast, service great”

Cafe Rouge - St Katharine's Dock
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2
Sun, 20/06
20:00
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Ranked #1,778 of 23,778 Restaurants in London
Price range: US$39 - US$49
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Restaurant details
Good for: Child-friendly
Dining options: Breakfast, Lunch, Dinner, After-hours, Reservations
Description: Café Rouge St Katharine Docks is a truly unique restaurant. Overlooking the only marina in Central London. In the shadow of some of London's most famous landmarks; Tower Bridge and The Tower of London. The interior is equally as impressive with a nautical themeCafe Rouge is your local french bistro serving you classic French food with a contemporary twist. Whatever the time of day, we have a dish to suit your mood; from french toast, steak frites and boeuf bourguignon to a selection of croques, baguettes, vegan options and a variety of Afternoon Teas.
Reviewed 3 weeks ago

Food choice good and the friendly efficient waiter saw that our food order was taken and arrived very quickly. Nice location overlooking the small marina.

We had a taste card so a discount too but the fixed price menu is great value too.

Date of visit: May 2021
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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26 - 30 of 921 reviews

Reviewed 3 weeks ago

A friend took us out for dinner as a thank you, we were booked in at another restaurant, my friend realised my daughter is gluten intolerant, so changed the booking to here as they have such a range of gluten free options.

When ordering, my daughter ordered the garlic mushroom on GF toast and a chicken burger with GF bun.

Waiter then returned and said they had no GF bread, so what other bread did she want? She explained to him that if there is wheat in the bread she cannot have it.
Cue blank stare

So what happened was she was given a tiny dish of 3 cut up mushrooms in a thin sauce and then a piece of chicken on a couple of salad leaves with a side salad
Couldn't even have any fries as they all are not GF.

GF bread can be kept frozen so no excuse to run out, as it is used for toast and then toasted for the bun. can do all that from frozen.

That aside, i was not impressed with one waiter, could have been the manager as he was telling pothers what to do.
1) He was shouting all over the restaurant, even as he was serving tables he was shouting at people. It was amazing as i am slightly deaf and he was annoyingly loud, so god knows how loud he would be if my hearing was A1
2) Orders are taken on an iPad. which this guy has shoved down the back of his trousers, so that each time he uses it it has come from his backside.
Health warning right there.
3) Mask worn under the nose, in fact i only saw 1 person wearing theirs correctly, which was a woman

It was a disappointing experience all in all.
The trade has to come back and be prepared. I dont think any of my concerns/complaints are frivolous.
I always try to be fair, but the above was not good at all

Date of visit: May 2021
    • Value
    • Service
    • Food
Thank dnboykent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bella Italia Marketing, Guest Relations Manager at Cafe Rouge - St Katharine's Dock, responded to this reviewResponded 3 weeks ago

Hi! We are so sorry to hear your we failed to impress you on this occasion. If you wish to get in touch and discuss this further, please drop us an email on social@caferouge.co.uk with a copy of your review and receipt and we will respond as soon as we can. The Cafe Rouge Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Went with a group of friends and was not disappointed. Delightful staff with cheerful and very good recommendations. Excellent value and for a chain/franchise actually somewhere I would return to! Some choices not available due to delayed delivery - complimentary drinks offered! Well done all round.

Date of visit: May 2021
Thank Stuart_Away_Again
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We had a lovely time at cafe rouge! Our breakfast was amazing and the manager giagio provided the best service we could ask for! Thankyou for the discount and we will Definitely be visiting again!

Date of visit: May 2021
Thank carlaharris998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

My family and I have just had the most wonderful breakfast here. It’s always been a favourite of ours, with 5 children (4 of whom are 3 and under), we’ve always been welcomed there and the staff bend over backwards to accommodate us. This is the first time we’ve visited since the pandemic and we’re delighted to see that things haven’t changed. The Manager and Lale who served us were lovely, they took equal care over making sure the children were looked after as they did us adults and we can’t thank them enough. The food was fantastic and service impeccable, we can’t wait to return.

Date of visit: May 2021
1  Thank 295clareg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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