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Reviews (1,949)
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Reviewed 5 November 2012 via mobile

We stayed at this hotel for 1 night on route to Europe. It is an outstanding hotel. The rooms are large (by London hotel standards), staff helpful and pleasant and the food (especially breakfast) is magnificent. Overall, highly recommended.

  • Stayed: October 2012
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Thank DrAAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grant_powell, General Manager at The Arch London, responded to this reviewResponded 10 December 2012

Dear Guest

Thank you for the comments, what more could we ask for. Wishing you a very warm thank you for such an honest feedback of your stay.

Regards

Grant Powell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2012

We stayed here on recommendation from a great travel company and we were not disappointed. From the moment we walked through the doors, we were given the best service and hospitality. Theo, the concierge was a great help and answered all our questions as well as helped us book tickets over the phone.
The restaurant food and quality was great. We had continental breakfast included in our room and the selection was very good. For an additional few pounds we were able to also order off of the breakfast menu and have the buffet. We also had dinner in the restaurant one evening and the food was great.
Our king bed was super comfy and the duvet was soft and warm. The shower even had a tv inside. The Bathroom was a good size and we didn't feel cramped in the room at all.
The hotel was a few minutes walk to The Marble Arch and tons of shopping and restaurants. Sulfridges was very close by also.
I would definitely stay there again the next time I'm back in London.

  • Stayed: September 2012, travelled as a couple
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Thank Yveeli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grant_powell, General Manager at The Arch London, responded to this reviewResponded 9 November 2012

Dear Guest

It is our staff that do make the make the difference and Theo has been rewarded for going above and beyond whilst you stayed. Thank you for taking the time to mention him and for your generous comments about your stay.

Regards

Grant Powell
General Manager

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Reviewed 1 November 2012

Ideally, this review would be a 3.5. The hotel is modern and our room on the 5th floor was great, especially because we could open the windows. Soft drinks from the mini bar are complimentary and the Nespresso machine is a nice touch. Bathroom was large, unfortunately it had a tub shower instead of a walk-in, but it was manageable. What was a bit disappointing is that the room was not ready at 4pm, although check-in is supposed to be available after 2 or 3pm. It means that someone had a late check-out which we were denied when we asked for it. We had prepaid the visit or, rather thought we had and when we checked in, the front desk confirmed that we had prepaid. When we checked out, the pre-pay was confirmed again. Later that night, they sent an email saying we had modified the booking (we which we had not done) and that the room had therefore not been prepaid. We then had to contact the Small Luxury Hotels group and spent half a day sorting everything out with them. We had asked that the hotel send us a confirmation that all had been settled, but that email never came. Also at check-out, we were not asked whether we had enjoyed the stay and no review forms were available, so they have to find out about our impressions here in a public forum. As we had to rush out of the room since they would not give us a late check-out (in spite of being SLH members), and left the luggage with the relevant people who handed us the stubs for later reclaim. We then went out and returned to the hotel where our limo was waiting for us, but the luggage people brought out only 2 out of 4 bags. This created some tension because we were told that we didn't have the proper stubs for the other 2 bags which contained our travel documents and laptops. Since blame was assigned to us instead of the person who had not provided enough stubs, the departure was not a happy one. Once again, the problem was the service and we are now getting a bit cautious with SLH member hotels as we had experienced a true disaster at the snobby Villa Castagnola in Lugano in August.

Room Tip: Our executive room was good and had three decent-sized windows (including one in the bathroom).
  • Stayed: October 2012, travelled on business
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1  Thank LiandYu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grant_powell, General Manager at The Arch London, responded to this reviewResponded 9 November 2012

Dear Guest

On this occasion we did not meet with the high standards that I expect of my team. We have discussed your feedback and I do believe that my team have leant from it. I am grateful for your post as we are always striving to improve.

Regards

Grant Powell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2012

Spent four nights and was a pleasant stay. staff and hotel were top flight What was important was the quiet room even though it was on the street side of the building.Rooms were fresh and clean. Did not try the food for dinner but the breakfast was very good and worth the cost

  • Stayed: October 2012, travelled as a couple
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Thank TOM c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grant_powell, General Manager at The Arch London, responded to this reviewResponded 9 November 2012

Dear Guest

What a joy to read and thank you for commenting about your experience.

Regards

Grant Powell
General Manager

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Reviewed 29 October 2012

We stayed at The Arch for one night and it exceeded all of our expectations. We booked a deluxe room which had a very comfortable bed and great quirky features such as a TV in the bathroom, complimentary soft drinks, free Wi-Fi, Sky Tv, Travel Adapter & a Coffee Machine. It is fantastically located - only a few minutes walk to Marble Arch tube station. The service is fantastic and the interior design is beautiful. I will definitely be staying here again next time I am in London.

  • Stayed: October 2012, travelled as a couple
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Thank NikkiClaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grant_powell, General Manager at The Arch London, responded to this reviewResponded 9 November 2012

Dear Guest

To comment that we exceeded all your expectations is wonderful and I am very proud of my team for doing so.

We are all excited to have you stay with us again.

Regards

Grant Powell
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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