Helly could'nt have been more welcoming to us. She is such a beautiful hostess. Remembered our drinks from the night before. Went above and beyond to make sure we had the best experience. Top girl! Give her a badge!More
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Helly could'nt have been more welcoming to us. She is such a beautiful hostess. Remembered our drinks from the night before. Went above and beyond to make sure we had the best experience. Top girl! Give her a badge!MoreShow less
Dear Jennifer B,
Thanks for the great five-star review. We're so fortunate to have a devoted team like Helly. She is trained to pay close attention to the details that can impact your visit and he enjoyed the compliments on her efforts. It makes us happy to know you received the hospitality you deserve and we hope you will visit us again soon whether it be for business or pleasure. Helly got her badge and wearing it with pride!! See you soon!!
Dario looked after us so well. He was quick to take our drink and food orders. We never went thirsty! Thank you Dario! Food was great, services was great - fantastic. The chicken waffles were a personal highlight
Dear G W,
We are flattered by your generous review of your recent visit at Hard Rock Hotel London. Team members like Dario are a perfect example of the passionate and dedicated spirit of service that we value. We are delighted that our caring hospitality really stood out and that our amazing food & drinks rocked! Thank you for being part of the Hard Rock Family! We look forward to rockin' your taste buds again soon.
I went to the Hard Rock Cafe for a day date with my husband. We were so lucky to have Monir as our waiter!! Not only is he friendly, he is attentive and made sure our bottomless drinks were always topped up! If you visit the Hard Rock Cafe and have Monir serve you, you’re in for a good time!!!
Thank you for taking the time to share your experience and for the amazing 5 star rating! We are all about fun followed with comfort and service and sounds like Monir hit it out of the park! We hope you have another trip planned to see us and soon! Hurry back we are waiting!!
First time at Hard Rock Hotel London - food was delicious and great portion sizes. Some cool memorabilia on the walls and our server Monir was very friendly and hospitable - would definitely come back based on his amazing service! :)
Dear Jamie M,
Thanks ever so much for your fantastic review. We love hearing from our guests and it's always a pleasure knowing that we got it right! Our rock memorabilia are amazing - paying tribute to former residents such as Jimi Hendrix, Diana Ross, Bob Dylan and Buddy Holly. We are delighted you enjoyed our chic cafe with rock n’ roll attitude is the perfect spot to enjoy our delicious food while soaking up the Rock n Roll heritage and history of our hotel. It is nice knowing that Monir was friendly and hospitable. Thanks for confirming you will be back and we look forward to your next visit!!
Fantastic sized portions with quality tasting food.
We were pleasantly served by !!Monir!! Fantastic table manner with a smile and conversation which showed genuine interest. We would genuinely return based on his warm and friendly service.
Would highly recommend !
Dear Lance B,
Wow it's exciting for all of us at Hard Rock Hotel London to know your visit was all you what wanted it to be! Thanks for taking the time to share how devoted Manir was in making sure you had a rockin' good time with a fantastic genuine interest and friendly service. We are all about fun here at the Hard Rock and it's wonderful to know you enjoyed our delicious food. Thanks for the great review and we all hope to welcome you back soon!
There was an issue with our booking and Carlos the manager on duty was so helpful and sorted everything out for us - thank you!
Our waiter, Monir was fantastic, so friendly and genuinely interested in making our experience good. Great food recommendations and very attentive throughout our lunch, thanks Monir!
Would definitely come back!
Thanks for such a good time hard rock hotel!
Dear Rosanna G,
Thanks ever so much for taking the time to recognise our amazing team members. Its wonderful to know our staff has really stepped up the hospitality and helpfulness throughout ones visit. Your comments have been shared with Carlos and Monir to continue to inspire such great service and attention! Thanks for being our guest and hurry back for more fun.