Just a bit of background, it was my friends birthday and we decided to take a trip to London to take in a show have a nice meal then a few cocktails, however on the day we went a close family member had been diagnosed with cancer and the operation was scheduled for the same day so to say I was worried was an understatement, I had make the discussion to go anyway as there was nothing I could do just waiting around and my friend and I had planned the trip beforehand.
So the day started out ok apart from ending up at the wrong restaurant (right name wrong location) ! Nice meal then realised the time and rushed to the theatre with minutes to spare. After the show we had thought this would be a great time for a cocktails and into the Savoy we went, (now remembering I was waiting for news of my family member my phone rang ) at the same minute the waiter came to take our order so I had pointed to the cocktail list my friend was looking at and chose the one I like the sound of, now in my defence I read the ingredients and that was all, the drinks came and it was lovely my friend didn’t like hers so much so the next round she had the same as myself, two hours had passed and we decided to get the bill and go home.
The bill came looking at it I thought well it’s a special occasion £89.60 we never do things like this so it’s a treat, HOWEVER second glance I couldn’t believe my eyes £890.60 OMG Panic started to set in then came hysterical laugh brought on by shock and How the hell are we going to pay for this!!!!.
Well THANKS to an amazing guy (I think his name was Chris) he was the manager on that day he not only reduced our bill without making us feel embarrassed and ashamed he was understanding and a real credit to the Savoy,I know in this world businesses just want your money but you not only made our day but bless you for your kindness. Normal people like us cannot afford to eat and drink at hotels like this, but it goes to show you care about the everyday person.
Thank you again x

Just this weekend (9th June 2018.) I proposed to my partner Ffion at The Savoy.

It was 9 months in the planning and you could not beat it. It was just perfect!!!!

I wanted it to be a complete surprise for my partner and it most definitely was. I had numerous appointments with one member of staff and they went above and beyond anything I could expect, nothing was too much trouble.

I even emailed her asking for some advice about a small glitch that I had come across throughout the planing, a few days later I recived a response with a way round it.

To keep it a surprise I was even offered to drop the luggage off a week before our stay.

But what was truly amazing is the attention to detail, as I proposed, two members of staff wanted to make sure we captured the moment, one took photos while the other had a video of it. Then a bottle of champagne appeared to celebrate. During dinner our room was transformed with candles and rose petals and other treats. (Something again was just outstanding!)

But the bit that just topped it off, I was made aware that the member of staff that helped with the organisation of it and took the photos,was booked off on leave, YES she had come in on her day off, just for US.

We look forward to coming back and enjoying our big day with you!

We had a wonderful stay at the Savoy! From the moment we walked in we felt very welcomed. Everyone on the staff was so friendly and helpful. Jose, the concierge was especially wonderful to us. He helped me when I was in a bind. He also sent us a lovely amenity when he found out we were going to see the Harry Potter show.