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Washington Mayfair Hotel
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Reviews (1,205)
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All reviewsgreen parkcurzon streetgreat locationbuckingham palaceshepherds marketcafe neropiccadilly circushyde parkwest endbreakfast was includedafternoon teafull english breakfastcentral locationthe ritzmin walktube stationcosimo
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Reviewed 21 November 2015 via mobile

Booked a double room for a night in London with my wife. At checking in we got told we had been upgraded to a King size double...what a complete lie that turned out to be. The bed was in fact 2 old single mattresses put together. The springs on both sides had pretty much given away so we had an awful night's sleep. I suspect that most double rooms are not actually doubles...do not believe what you are booking! See photo

Stayed: November 2015, travelled as a couple
6  Thank LeonyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annettestaunton, General Manager at Washington Mayfair Hotel, responded to this reviewResponded 24 November 2015

Dear LeonyG

In the interest of fair reviewing I would like to point out the following:

1. These mattresses are less than 2 years old and in excellent condition.
2. A number of our king size beds are ‘zip and link’ which means they can be zipped together as a king or separated to make a twin. It is an extremely common and practical bed configuration in many hotels which not only enables maximum flexibility but also allows hotels to offer a king bed in rooms where access may not permit a large mattress. It is unusual for anyone to notice, much less complain as it is a true king size bed and very comfortable.
3. However we also have rooms with one king size mattress and an alternative could have been offered on Friday had we known there was a problem.

Not everyone likes all rooms and all locations – we can always offer alternatives but sadly we are not mind readers. Waiting, as in this case, until check out to tell us that you didn’t like the room and unless we reduced the bill by 50% we would get a bad review on Trip Advisor is negative, unhelpful and unfair.

Needless to say, we did not agree and if this is why you gave such a poor review then I am very sorry to see it but feel that threats of this nature are unethical and will leave it to readers to make their own judgement on your feedback.

Thank you for taking the time to read this response.

Regards,
Annette Staunton, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2015

Lots of restaurants and shopping within steps. Staff provides exceptional service. Cosimo, Brigita and John at bar were friendly and had great recommendations for restaurants. Nearby was great shopping. Close to Buckingham Palace.

Room Tip: Ask for room on 7 or 8. They are new.
  • Stayed: November 2015, travelled as a couple
    • Cleanliness
    • Service
Thank SalesPro75207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annettestaunton, General Manager at Washington Mayfair Hotel, responded to this reviewResponded 19 November 2015

Dear SalesPro75207

Thank you very much, firstly for choosing to stay with us and secondly for posting such a wonderful review! Here at The Washington Mayfair Hotel we realise that even the small things matter and that our guests deserve value for money and outstanding service.

I am thrilled to read that our staff went the extra mile especially Cosimo, Brigita and John who were all delighted to hear of their special mention. We are very proud of our staff and delighted that they made such a good impression on you.

We thank you for your patronage and look forward to welcoming you back again on your next visit to London.

With kind regards,
Annette Staunton, General Manager

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Reviewed 5 November 2015 via mobile

A weekend stay

- excellent easy check in
- able to store luggage for a few days before check in
- Room - quiet, clean, well appointed. Good size for a Central London hotel
- Location. Could not be better for all the sights. Just round the corner from Green Park Tube
- Easy walk to Piccadilly, Hyde Park, Buckingham Palace, Houses of Parliament
- Great choice of restaurants in Shepherds Market, across the road
-Try the Guinea in Bruton Place for a quieter more local 'real' pub"
- Buffet breakfast has all you need

Very happy to recommend

Stayed: November 2015, travelled with friends
Thank Howard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annettestaunton, General Manager at Washington Mayfair Hotel, responded to this reviewResponded 12 November 2015

Dear Howard D

We are so thrilled to read your fantastic review and to know that you enjoyed your stay with us! Thank you!

We work hard to deliver an exceptional guest experience, and your comments prove that we are meeting our objectives in satisfying our guest’s expectations.

I have relayed your kind comments to all the staff that were responsible for making your stay so enjoyable and they were very delighted indeed.

We really do appreciate your patronage and valued recommendation. Thank you again for sharing your positive experience and we look forward to welcoming you back very soon.

With kind regards,
Annette Staunton, General Manager

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Reviewed 1 November 2015 via mobile

Stopped for 1 night after rugby final. Staff were helpful and friendly. Rooms very good with comfortable beds. Hotel in v good location for center of London attractions.didnt use bar.
Breakfast was expensive if purchased outside of room booking
Would use again

Stayed: November 2015, travelled with friends
Thank Keith987123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annettestaunton, General Manager at Washington Mayfair Hotel, responded to this reviewResponded 4 November 2015

Dear Tripadvisor Member

Thank you so much for your marvellous review! It was a pleasure to accommodate you and other supporters during such a wonderful World Cup tournament! We are so delighted that we met all your expectations and even more thrilled to know that you are returning!

We so look forward to welcoming you back soon.

With kindest regards,
Annette Staunton, General Manager

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Reviewed 30 October 2015 via mobile

Great location room was lovely and clean surprisingly spacious by London standards. Bathroom and decor very stylish and modern. Very close to shops, cafes, tube and nice walk into central London. Beautiful park nearby too. Would definitely stay again.

Stayed: October 2015, travelled as a couple
Thank Nessb80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
annettestaunton, General Manager at Washington Mayfair Hotel, responded to this reviewResponded 4 November 2015

Dear Nessb80

A huge thank you for taking the time to write a splendid review! Guest feedback is very important to us and receiving such fantastic reviews like yours is such a pleasure!

Thank you for sharing your experience and please do come back soon because we are so looking forward to welcoming you back again.

With kind regards,
Annette Staunton, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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