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Best Western Burns Hotel Kensington
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Reviews (1,414)
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All reviewsearls courtblackbird pubtube stationearl s courtfull english breakfastpiccadilly linequiet side streetpubs and restaurantsheathrow airportminute walkrooms are smallplenty of hot waterhotel is situatedyogurtconvenient locationlocation is excellentshort stay
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Reviewed 13 March 2015

We visited this hotel using our Tesco vouchers, the hotel is well placed in the Kensington area just around the corner from the Earls Court Underground station, near to the Natural History, V & A museums etc. Our room (130) was very comfortable and overlooked the rear garden, the bed was very comfortable, the only slight downside were the creaking floorboards which were very noisy during the night. The staff were all very friendly, helpful and efficient. The breakfasts were very nice with either full English or Continental.
Several good pubs and restaurants are a few minutes away with even more on the busy Cromwell Road.
Would definitely use again.

Room Tip: to the Room 130 was quiet and comfortable but couldn't connect WiFi
  • Stayed: March 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank StuartHelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2015

Small rooms with free wifi. Rooms were clean and staff very helpful and friendly. Great location just a short walk from the train station and short ride from Heathrow. Well priced, would stay here again.

Room Tip: Standard double rooms are very small.
  • Stayed: February 2015, travelled as a couple
    • Value
    • Location
    • Service
3  Thank Brett M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2015

  • Stayed: March 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Connie F, General Manager at Best Western Burns Hotel Kensington, responded to this reviewResponded 12 May 2015

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 March 2015

This was a family trip of 1 audlt and 2 children. A lovely quiet location with a queen bed and 2 singles provided in room. Very clean rooms with newly refurbished bathroom, breakfast was very good and a few minutes walk to Earls Court tube. Gret value for money.

  • Stayed: March 2015, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
2  Thank M W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2015

I stayed at this hotel with my son while visiting the Olympia exhibition center. It is a great position close to Earls Court tube station and high street where there are plenty of restaurants and bars.
We found the staff to be great, very friendly and gave good customer service.
The room which was on the first floor was OK for an overnight stay but I think that would we have struggled due to it's small size for a longer stay. The room was also in need of a full refurbishment for both decor and fixtures / fittings to bring it up to a standard that I believe most people would expect . I guess this is something that best western are looking at and would be great to see the finished product perhaps in the future. There were no bath towels, only hand towels in the bathroom which we found a slight annoyance. Breakfast was small but reasonable, service was great.

  • Stayed: March 2015, travelled on business
    • Value
    • Location
    • Service
1  Thank paulharrison58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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