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Reviews (1,425)
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All reviewsearls courtblackbird pubtube stationearl s courtpiccadilly linefull english breakfastquiet side streetpubs and restaurantsheathrow airportminute walkrooms are smallplenty of hot waterhotel is situatedyogurtcouple of nightslocation is excellentshort stay
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Reviewed 22 September 2017

Only thing in budget for me to book at work, normally stay at BW on Cromwell Rd. Staff were nice and the breakfast was cooked to order and pretty good. My main issue was the room was so dated. Bed kept rolling forward when I sat on it, very dated fixtures and fittings and oh my word, the floor. I've never had a floor that creaked so much, I was on the third floor and I feel sorry for whoever was underneath me as the floor creaked and groaned with really uneven floorboards. It didn't feel clean, but I think the decor contributed to this. Lovely woodchip, hard pillow protectors, low water pressure, yellowing tiles. Really needs updating to be consistent with BW brand.

My points weren't added on either for my stay as I'd booked through my work corporate site and not on BW direct, even though Hilton Honours, Le Accor and IHG always credit my points. Next time I'll go back to them.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank RaRaRachelC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2017 via mobile

I've stayed in this hotel 3 or 4 times recently for work and I hope to never have to return.

First time I stayed I was given room 48 which is in the basement, the room was grubby, dark and in need of a deep clean and refurb (as was I when I left). As I was staying for two nights I couldn't do much else but grin and bare it however the room was noisy late at night as it is near to the kitchen, I could hear staff rattling around talking, cleaning plates etc. From around 5am, the noise started again, and then worse than that, the smell. Oh my goodness, the smell from the kitchen!! I'm a vegetarian and really did not appreciate the smell of food and noise coming in my window at that time of the morning.
Further to this I've stayed another twice, both times the room has been upgraded, both times I can't believe how bad the upgraded rooms are. I feel sorry for foreign travellers who come here and spend so much money to stay in such a rubbish hotel. The family rooms are not much better, they are tired and in need of a deep clean, new carpets and freshening up by painting/decorating.
I've checked out yesterday and felt unwell during my stay. I stayed last week and then again this week.
After feeling unwell and developing a skin complaint, I've seen a GP today who has confirmed I have SCABIES! Not only that, I've passed them on to my partner at home. I'm so utterly enraged and disappointed that this has happened.

I can only summarise by saying don't stay at this hotel.

Stayed: August 2017, travelled on business
2  Thank pr0fumo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2017 via mobile

I finished at the Best Western Burns Hotel with my topdeck tour and have to say this was one of the best places we stayed at.

I had a twin room to myself and it had lots of room.

Bathroom was nice and clean with a large bath/shower.

Beds were nice and comfortable.

Reception staff were helpful when needed. I also was leaving early the next day, before breakfast started, and they had arranged for a take away breakfast for me which was nice. It was just some break, jams, apple juice and apple but it was just what I needed.

Location was great only a minute walk from Earls Court station and Earls Court Road.

Would stay again.

Stayed: September 2017, travelled solo
Thank RachelAnnette52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2017

A good standard BW in good location in London - 5min from Earls Court UG. Typical converted house(s) London hotel. Small room (standard for London) with twin bed (there are doubles), tea & coffee in room. En-suite with bath with shower over. Clean and comfortable. No aircon but heating and you can open a window! Friendly staff. Full English breakfast or basic Continental.

  • Stayed: September 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Miguelito1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2017 via mobile

Not a bad room size, just enough for a double bed wardrobe, desk. Very clean room and bathroom. Very friendly staff, informative and happy to help. Gluten free breakfast options too. Central to Kensington and only a minute walk to the bus or underground to get anywhere you could need to go. A lot of pubs in the area for a beer and handy little supermarkets and pharmacy options. Good all round option if you want to see London.

Stayed: September 2017, travelled as a couple
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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