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Reviews (2,904)
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All reviewspark lanethe executive loungered barpark roomafternoon teaoverlooking hyde parkmarble archoxford streetconcierge deskgreat roomupgraded to a suiteturn down serviceluxury hotelan upgradebuckingham palacelondon hoteltube station
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155 - 160 of 2,904 reviews
Reviewed 5 January 2018

Hotel is just a $12 taxi ride from Paddington Station. It's centrally located and we walked to most attractions. The concierge helped us determine the easiest metro line to Tower Bridge. Otherwise we walked. We had executive lounge access and the dining room has expanded and improved since we were there a few years ago. It's much larger, more seating, seems as if they enforce policy better (last time people walked in in their pajamas and slippers). It's probably because it's located off the lobby and you must walk through the lobby to enter. Good idea! They offer a large selection of breakfast items and their afternoon tea is service is wonderful. We arrived before check in time but they found a room that was ready for us. We'll definitely stay here again. In fact, can't wait to return.

Room Tip: we've never cared about a view since we usually hang out in the executive lounge or lobby.
  • Stayed: December 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Boopers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018

Stayed there for three nights with my wife. This hotel exudes elegance and luxury, well located (stones throw away from Oxford street and Hyde Park). Room was huge with modern amenities, good selection of TV channels. We were impressed by the efficiency of room housekeeping, well done! Food was excellent especially the room service offerings. Great service from hotel staff, special mention to Gigi who for exceptional service, she came to the aid of my wife who was facing a dinner dress disaster. Great luxury hotel, will definitely come again!

  • Stayed: December 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Hughie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018

We traveled to London just before the Christmas Holidays with our daughters ages 14 and 11 and stayed 3 nights at JW Marriott Grosvenor House. We were greeted by the bell men who took our bags out of the car and we were in our adjoining rooms within 20 minutes. The rooms were large and comfortable. The hotel is located across the street from Hyde Park so our daughters got to enjoy some time at Winter Wonderland which is set up every year in the park for the Holidays. We had access to the guest lounge and enjoyed breakfast there. It was well stocked and the set up was laid out nicely. When traveling back to London, I would choose this hotel again.

Room Tip: Ask for a room facing Hyde Park. We enjoyed it.
  • Stayed: December 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Debra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2018

We stayed for a quick overnight in London to do some lights and shopping. On arrival, everything seemed perfect with friendly check in and the beautifully decorated lobby. We had a large corner room with opulent marble bathroom and an incredibly comfortable bed. A generous shower with Bulgari products completed the lovely experience, followed by a wonderful buffet breakfast in the steakhouse restaurant. Best of all the refurbished and relocated executive lounge is a huge improvement on the former one. An excellent slice of luxury on Park Lane.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Karen7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2018 via mobile

My Daughter brought my mum and I to the Park room for champagne afternoon tea on New year's Eve as a treat . We had a wonderful time !The food was excellent and plenty of choice , and the service from our charming waiter , Leo was fabulous , we had a great table by the window and thoroughly enjoyed the experience .

Stayed: January 2018, travelled with family
Thank Angie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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