I stayed at this hotel with my work colleagues as we were working at a show in Excel. We had booked 2 twin rooms as there were 4 of us. When we checked in at 6.30pm they said they didn’t have any twin rooms left even though we had pre booked them! I don’t understand how they could give away our rooms when we had already pre booked, this, to me, is very bad service! There was nothing they could do for us so we had to share beds. After a long day working at the show we were not happy about this but it was our only option. To compensate for this they gave us a free breakfast and free parking but this only really benefited our boss who was paying, not us who had to share beds. Luckily the beds were kingsize and the rooms were clean.
The breakfast in the morning was horrible. Tea from a paper cup is not what I’d expect from a hotel like this. You could pick three items from a range of cereals and sandwiches but we really we wanted a cooked breakfast; apparently this was an additional cost which we weren’t willing to pay.
Although this hotel is in a good location if you’re working at Excel I would advise checking in on the dot so that they don’t give away your room!
- Official Description (provided by the hotel):
- The only hotel directly connected to ExCel London International Convention Centre (ICC), Aloft London ExCel features 252 Guest Rooms and Suites, a w xyz(SM) bar, re:fuel by Aloft(SM) where guests can grab a snack 24/7, and the re:mix(SM) lounge. Complimentary wired and wireless high speed internet access is also available throughout the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Aloft London Excel Hotel London